Cruise Ship Details


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Stateroom images, square footage, and configurations are representative only. Actual accommodations may vary.

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Do senior citizens get a discount?

Asked by: TbyT
sorry, no they dont
Answered by: complawyer
Date published: 2020-01-13

Is there a fee for items consumed from the minibar for Haven Guests?

We are in a 2 room, Haven Suite on the NCL Gem. As Haven Guests, is there a fee for the items that we consume from the mini bar/fridge? That is, alcohol, sodas, bottled water.
Asked by: HubbyWifeDuo
items in the mini bar are usually outrageously priced. so immediately on getting into my cabin i have the steward completely empty the fridge. its no difference than a mini bar in any land hotel. while i always cruise with them, i have discovered that ncl "dont give away ice cubes in winter"
Answered by: complawyer
Date published: 2020-07-22

Where is smoking allowed?

Asked by: Anonymous
You may smoke in the casino as well as the cigar bar on Deck 6, as well as the Bali Hai Bar on Deck 13.
Answered by: TheTravelingMan
Date published: 2020-03-09

I am gluten intolerant. Are there any accommodations or meal choices for gluten free passengers?

Asked by: Trigg
Guests with food allergies should contact the Access Desk to discuss Norwegian Cruise Line's policies and procedures concerning special diets and your specific allergies prior to your cruise. Because the vessels are supplied all over the world, it may be easier to meet your specific food allergy requirements in some countries, but very difficult in others. Special dietary requests should be submitted at least 45 days prior to sailing. Any requests inside 45 days cannot be guaranteed.
Answered by: TheTravelingMan
Date published: 2019-12-16

Do Suites have reserved seating at shows?

Asked by: LynneinNH
There is an area in the port side balcony which is reserved for Haven guests, but I don't remember a reserved section for Suite guests.
Answered by: TheTravelingMan
Date published: 2020-03-04

Is there any type of beverage service (waiter) at Gem Haven Pool?

Asked by: Anonymous
There is a steward assigned to the Haven courtyard, from breakfast hours through late afternoon. There is no one there afterwards. The steward can bring breakfast, lunch and drinks. Bear in mind that the restaurant & service bar are at least a deck below, depending on operating hours, and service might be a bit slower that you might otherwise expect.
Answered by: Bstu19
Date published: 2020-10-30

Are Robes provided in the staterooms (GEM, Balcony)?

Asked by: bizander68
There should be robes in your stateroom closet. If they aren't there, just ask your stateroom attendant.
Answered by: TheTravelingMan
Date published: 2020-03-04

Are there handicap accessible showers available on the Gem if you do not have a handicap accessibble room? If so, is there a charge to use them?

Asked by: muffie
The only handicap accessible showers are those in the accessible staterooms. There are only a few limited access staterooms on board. If you need one of these rooms, you should telephone the NCL Reservations Department to request a stateroom change.
Answered by: TheTravelingMan
Date published: 2020-02-08

Is the Family O-view on Gem Deck 5 bigger than the regular O-view? The pics are the same but the specs say 'sitting area' and size stated is bigger.

Asked by: Claire000123
Hello, i do not believe they are noticeably different in size at all. if you look at the ships plan view you can see that the closer you are toward the front of the ship the rooms get just slightly bigger. it has been my experience (i have not stayed in a family room, but my mother did with my nieces) that the family rooms have two beds on the ground (that can either be singles or but together side by side) and they could have either one, or more commonly two, pull down beds on the sides. also most family rooms share an interior door to the room next to it. as far as the sitting area goes, that just means that there is a chair with a mirrored deck. i hope this is helpful...regards.
Answered by: TimmyM
Date published: 2020-07-12

do suite purchases get priority boarding on the gem

Asked by: davebla
usually suite passengers get priority boarding on most ncl ship, especially if youre in a haven suite
Answered by: complawyer
Date published: 2020-05-10
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