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Norwegian Cruise Line
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Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Reserve your dining now
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Center
Norwegian Communications Center
Don’t Lose Your Reservation!
25422881Apr 1, 2014
From: Norwegian Comunications CenterSent: May 21, 2014Subject: Beverage Packages Now On Sales

*Terms & Conditions
Package not available on sailings less than 5 days or charter sailings.

Cruise Ship Details

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Traveling from Barcelona to Terragon

We are going on the Italy and Greece cruise in May 2019. The port was changed from Barcelona to Terragon. Was just wondering what is the best way to get from Barcelona to Terragon since we have already booked our flight to Barcelona.
Asked by: Jehara
We are using a bus provided through NCL to get from airport to Tarragona Cruise Port. Give NCL a call for details...
Answered by: 3OMA3
Date published: 2019-05-04

the two bedroom suite has two beds or are them bunk beds ?

Asked by: klaritz
The master bedroom has a queen sized bed. The second bedroom has a sofa which can be converted into a full sized bed.
Answered by: TravelingMan
Date published: 2018-08-25

Can I make online payments?

We booked a November 2019 cruise through a travel agent, and so far have only made a small deposit.I don't see anywhere online to make payments for my outstanding balance. Do I make all payments through the travel agent or is it not showing because it's so far out?
Asked by: DaveInVirginia
It is my understanding that if you booked using a travel agent you will need to pay directly to them and they will then pay the cruise line.
Answered by: Ggbaxley
Date published: 2018-07-03

Distilled Water Available?

I use a CPAP machine. Ideally, distilled water should be used in it. I certainly don't want to travel with a gallon jug of water in our luggage, though. Is distilled water available onboard?
Asked by: DaveInVirginia
Yes, but you have to let them know. Last time I sailed there was a form to fill out to request it. it was waiting for us when we got to our cabin. call the 1800 number and ask.
Answered by: HopebCook
Date published: 2019-01-29

WHEN IS THE 20% GRATUITY AND BEVERAGE SERVICE CHARGE ADDED TO OUR ACCOUNT?

Is this a charge that is applied to every check or is it from a daily total, or at the end of the cruise?
Asked by: 3JandA
The gratuity on beverage and dining packages is added to your account at the time you purchase the package or receive it as part of a promotional offer. You should see the charge as a line entry in the accounting section of your cruise documents. The only other charges incurred with the beverage or dining packages are if you exceed the maximum limits of the plan or if you order a beverage while the ship is still inside the jurisdiction of an embarkation port where sales tax or value-added tax may be charged. If you do not have a beverage package your account will be charged for the cost of the drink plus a gratuity for each order you place at a bar or restaurant. Any charges you have incurred will be paid when you settle your account at the end of the cruise.
Answered by: TravelingMan
Date published: 2019-02-06

At what frequency does your AC operate?

Your FAQ page says: "The current on board is 110 volts & 220V AC." But that answer does not indicate if the electrical frequency/cycles is 50 Hz (Europe) or 60 Hz (US). Please clarify the on-board AC frequency, specifically for the Norwegian Star.
Asked by: SuperNuke
I don't know which it is, but we have plugged in 110 volt charging stations for computers, phones, cameras and electric razors with no ill effects
Answered by: TravelingMan
Date published: 2019-02-08

Dining

How can I select the seating time for the main dining room and how can I add our traveling companions to our table for meals in the dining room?
Asked by: Krefty
With NCL you are traveling Freestyle. There are no set dining times, and no assigned tables. You simply choose the restaurant you want for dinner on any particular evening, pick your favorite time, and show up at the hostess stand. There may be a short wait at peak times, and you may need to wait a while if you have a large party and the staff needs to rearrange tables to accommodate you, but frequently you will be seated soon after you arrive. At specialty restaurants, for which an additional dining fee is charged, you can make reservations for specific times and dates to be assured of prompt service. You can book your dinner times online in advance of your cruise, or at the restaurant reservations desk once you are on board your ship.
Answered by: TravelingMan
Date published: 2019-05-03

Laundry.

Is there a Washer and Dryer for guest use? Some ships have them and I can't find out about the Star.
Asked by: GramR
There are no guest laundry facilities on any NCL ships. Dry cleaning and laundry service is available, however, at prices similar to what you might pay at a hotel. There also usually will be a laundry special offered around the middle of your cruise when you can have one full bag of clothing laundered for a single low price.
Answered by: TravelingMan
Date published: 2019-02-24

Our suite includes butler and concierge service. What can we expect the butler to do? And the concierge?

Asked by: Travmom
The Butler can unpack and pack your suitcase for you, but his primary duties are to bring you afternoon snacks, any room service items you order, DVDs you may request, and so forth. The Concierge can help you with dinner and entertainment reservations, make sure you get priority seating for the theater and access to the tender boats (if your cruise requires them), and make every effort to make your cruise more comfortable.
Answered by: TravelingMan
Date published: 2019-02-26

Is there a laundry room available for cruisers to use on the Norwegian Star? Not just the laundry service provided by the cruise ship for a cost.

Asked by: cs1970
There are no guest laundry facilities on any NCL ship. Laundry and dry cleaning services are available for fees similar to those at land-based hotels. On each cruise of a week or more there will be a day near the middle of the cruise when a laundry special is offered. You can have one entire bag of clothing laundered for a single low price.
Answered by: TravelingMan
Date published: 2019-05-03
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