Support for Guests With Medical Needs
Diabetes
For guests with diabetes, we can provide a Medi-fridge specifically designed to accommodate pen-type insulin. Please note that in accordance with U.S. Public Health Service Commissioned Corps regulations, the storage of personal ice packs or medical-grade fluids is not permitted.
Dialysis
Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all vessels. However, Norwegian Cruise Line does not have the ability to assist or administer hemo-dialysis treatments. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact the Access desk prior to the cruise for more information on Norwegian Cruise Line's policies and procedures.
Oxygen
The ship is not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. For security and safety reasons, we have selected Scootaround as the only outside vendors that we will permit to deliver oxygen supplies to the ship. We believe they will meet your on board respiratory needs.
However, you are also welcome, to bring your own oxygen and/or oxygen equipment from your home. Please contact the Access & Compliance Department prior to sailing if you will require oxygen while on your cruise. Please note that liquid oxygen is not permitted on any Norwegian Cruise Line vessel.
Authorized Rental Vendor for Medical Equipment
For additional details on the prearranged rental program for oxygen equipment and other medical equipment, please contact our exclusive supplier and authorized vendor. For the safety and security of everyone, oxygen and/or oxygen equipment deliveries will not be accepted from any other company other than Scootaround.
Pregnancy
Norwegian Cruise Line will not accept guests who will have entered their 24th week of pregnancy by the time their travel with Norwegian Cruise Line concludes. Norwegian Cruise Line will not be responsible or liable for any complications of pregnancy which arise or occur during the cruise.
Advance Notice Required
Our Accessibility Coordinators, known as “The Access Desk,” are here to assist guests with disabilities and special needs before, during, and after your cruise. Please contact the Access Desk at least 90 days before your cruise for interpreters and 45 days for other needs. It’s important to inform us about any medical or physical requirements, including any medical equipment or scooters you plan to bring.
Providing detailed information will help us meet your needs and enhance your cruise experience. In some cases, you may need to make alternative travel arrangements if safety criteria aren’t met, even with assistance. Guests who can’t care for their basic needs (like dressing or eating) must travel with a capable companion. To ensure smooth travel, arrange special assistance when booking. We encourage you to fill out the Accessibility & Medical Questionnaire or call us for more information.