Need Help Planning the Perfect Vacation?
We're here for any questions you may have. Call us at the number below to speak with our customer care:
Norwegian Cruise Line Customer Service & Reservations: 1.866.234.7350
or
Hours of Operation
Mon-Fri: 8am - Midnight ET Sat-Sun: 9am - 9pm ET
Contact a Specific Department
Our Representatives would be happy to help you with the following:
- New & Existing Reservations
- Pre & Post Hotel Packages
- Gift Orders
- General Questions
- Documentation Needs
- Click here for Group Vacation Planning
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
| Phone: 1.866.234.7350 | 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 8am - Midnight ET Sat, Sun: 9am - 9pm ET |
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
| Phone: 1.877.752.9625 | NCL Casino Marketing 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-5:30pm ET |
- Corporate Travel
- Individual Incentive Travel
- Full Ship Charters
- Click here for more information
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
| Phone: 1.866.NCL.MEET or 305.436.4465 Email: EVENTS@NCL.COM | 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-6:00pm ET |
Donations
Nonprofit and Charity Partnership Inquiries
Local Community Concerns
| Contact |
|---|
| Email: communityimpact@nclcorp.com |
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
Phone: | NCL Corporation Ltd. 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 8:30am-5:00pm ET |
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
Email: | NCL Corporation Ltd. 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-7:30pm ET Sat-Sun: 12pm-4:00pm ET |
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
Phone: 1.305.468.2029 | 7665 Corporate Center Drive Miami, Florida 33126 | 24/7 |
The Norwegian Cruise Line Gift Card can be redeemed both towards your cruise fare and for onboard spend.
- To redeem a Gift Card: 1-800-327-7030
- For Gift Card balance or transaction inquiries: 1-888-976-6904
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
| Phone: 1.800.327.7030 | 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 8am - 12pm ET Sat, Sun: 9am - 9pm ET |
To share any questions or concerns with our guest experience team after your cruise, please click below. We will respond to your concerns as soon as possible. Thank you for your patience and understanding.
- Just return from your vacation? Click here to ask our AI Assistant, Nora, for a copy of your onboard folio!
- Click here to submit any post-cruise questions, concerns and/or feedback.
- If you are looking for a lost and found item, please submit your claim here. You may also submit and check the status of your claim through the "Lost & Found" section below.
Norwegian is fully committed to providing you and your travel companions with the best cruise experience. For additional information about accessibility services and resources available onboard and ashore, we encourage you to visit our Accessibility Page. Should you have any questions or concerns, feel free to contact our dedicated team of Accessibility Coordinators at 1.866.584.9756, Monday through Friday, 9:00 am to 5:30 pm ET.
Click here to view General Sales Agent contact info for The Caribbean, Bermuda and Latin America.
Our Representatives would be happy to help you with the following:
- Look up your Latitudes number
- Let you know what Latitudes tier you are in
- Advise you about your Latitudes member benefits
- Update your contact information
- For our Ambassador members, please call 866.625.1160 (Monday to Friday 9:00 am to 6:30 pm ET)
| Contact | Hours of Operation |
|---|---|
| Phone: 1.866.234.0292 | Mon-Fri: 8am - Midnight ET Sat, Sun: 9am - 9pm ET |
Standard Response time is 10 business days from receipt.
- Click here to report items lost on your cruise.
Please note, if your item is located, a shipping cost will apply. - Click here for the status of your claim.
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
Email:
| NCL Public Relations Department 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 8:30am-5pm ET |
Our dedicated air agents will be happy to help you with the following:
Upgrading flight class of service
Multi- city deviation
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
Phone: | 7665 Corporate Center Drive Miami, Florida 33126 | Monday – Friday: 8:30am – 7:00pm EST |
| Contact | Mailing Address | Hours of Operation |
|---|---|---|
| Phone: 1.866.625.1167 | 7665 Corporate Center Drive Miami, Florida 33126 | Mon-Fri: 9:00am-9:00pm ET Sat/Sun 10:00am - 6:30pm ET |
| Contact |
|---|
| Email: socialmedia@nclcorp.com |
The Special Events Department coordinates group dining for parties of 10 or more, vow renewals, meetings, cocktail parties, group performances, and other onboard functions.
- Please click here to submit your request. Standard response time is 7-10 working days from receipt.
| Contact | Hours of Operation |
|---|---|
| Phone: 1.800.327.7030 | Mon-Fri: 9:00am-1:00pm ET |
Our Representatives would be happy to help you with the following:
- Need help with Booking - Can't Find Your Cruise
- Need help with Booking - Unable to Complete Reservation
- Need help with Log-In - Invalid Log-In
- Need help with Log-In - Unable to Retrieve Reservation
- Need help with Log-In - Unable to Reset Password
- Logged In - Reservation Not Found
- Creating an Account - User ID Already Exists
- Site Freezing
- Receiving Errors
- Images/Content Not Loading
| Contact | Hours of Operation |
|---|---|
| Phone: 1.866.625.1160 | Mon-Fri: 9am - 6:00pm ET |
Questions about redeeming your Travel Protection:
- Contact Aon Affinity www.travelclaim.com
| Contact | Hours of Operation |
|---|---|
| Phone: 1.800.722.5672 | Mon-Fri: 8am - 10pm ET Saturday: 9am - 5pm ET |
Contact Royal Ocean Events Inc.
| Contact | Mailing Address |
|---|---|
Phone: Email | 4803 Haviland Street, Suite #1 Delta, B.C. V4K 2V6 |