Benefit Terms & Conditions
Shore Excursion Discounts – Silver, Gold, Platinum, Platinum Plus & Ambassador
The amount of the shore excursion discount is determined by the Latitudes tier level of the guest booking the excursion: 10% for Silver, Gold and Platinum members, 15% for Platinum Plus members and 20% for Ambassador members.
Discounts are eligible for pre-paid and/or pre-booked excursions.
If a guest pre-pays for a shore excursion before embarking on the cruise, the applicable discount will be applied at the time of booking/payment. Discounts are not reflected in the shopping section of My NCL on ncl.com. You will see the discount in the shopping cart upon check out. The discount is only combinable with Norwegian’s Free at Sea promotion. It is not combinable with any other promotion or discounts. If a Free at Sea shore excursion credit is on the reservation, the Free at Sea credit is to be taken off the total bill first and then the Latitudes shore excursion discount is applied.
If a guest pre-books a shore excursion before embarking on the cruise, the applicable discount will be applied on board.
The shore excursion discount benefit has no monetary value and is non-refundable.
We encourage guests to pre-pay/pre-book excursions as our most popular tours sell out quickly. However, guests can book excursions once on board. Each guest on the reservation must identify themselves as a Latitudes Rewards member and present their keycard in person to shore excursion staff at time of booking to receive the discount. The discount must be commensurate with each individual guests Latitudes Rewards tier level.
Please note that Latitudes discounts for shore excursions will not be applied post cruise.
Laundry - Gold, Platinum, Platinum Plus & Ambassador
For bulk bag laundry service, which is subject to availability, Gold members receive fifty (50%) percent off of retail price of bulk bag laundry service. The discount will be reflected on the final bill at the end of your sailing. Platinum, Platinum Plus and Ambassador members receive complimentary bulk bag laundry service which provides each Platinum, Platinum Plus and Ambassador member with one (1) bag of bulk bag laundry service per member, at no cost. Any request by Gold, Platinum, Platinum Plus and Ambassador members for bulk bag laundry service must be made pursuant to the terms of the promotion guidelines. To resolve any billing discrepancies, guests must visit a Latitudes Rewards representative (CruiseNext Manager). The guest hereby confirms and understands that Norwegian shall in no way be held responsible for the occurrence of any of the following through the use of bulk bag laundry service.
- Norwegian is not responsible for clothing that bleeds, shrinks or otherwise changes as a result of normal washing.
- Norwegian is not responsible for lost articles of clothing unless proven Norwegian was responsible for the loss.
- Norwegian is not responsible for "hand wash only" or "dry clean only" and is not responsible for checking for these labels in garments.
- Norwegian is not responsible for any loss or damage to any personal or non-cleanable items left in the clothing or bags such as currency, jewelry, etc,
- Norwegian reserves the right to refuse to clean any garment.
- Norwegian does not guarantee the removal of all stains.
Behind-the-Scenes Tour – Platinum, Platinum Plus & Ambassador
All Platinum, Platinum Plus and Ambassador members are able to join Norwegian on a complimentary Behind-the-Scenes Tour of a Norwegian ship. Behind-the-Scenes Tours are only available on sailings five (5) days or longer. Norwegian reserves the right to cancel these tours (e.g. due to security concerns). In the event of a cancellation, notification will be sent to the guest. The Behind-the-Scene Tour is only available to Platinum, Platinum Plus and Ambassador members at no cost.
The number of guests on one tour cannot exceed 20 per group. As space is limited, places are allocated on a ‘first come first served basis’. There is no minimum number of guests needed to run the tour.
Norwegian reserves the right to remove any individual from the tour should such individual behave in a manner which Norwegian deems disruptive. Platinum, Platinum Plus and Ambassador members may be restricted to the access they will be provided on the Behind-the-Scenes Tour to the ship's policies and procedures.
Complimentary Internet Minutes – Platinum, Platinum Plus & Ambassador
Platinum, Platinum Plus and Ambassador members will receive complimentary Internet minutes on board for the following amounts: 30 minutes per person for Platinum members. 60 minutes per person for Platinum Plus members. 100 minutes per person for Ambassador members.
On Norwegian Breakaway, eligible members will receive the equivalent in MB of data instead of fixed minutes for the following amounts: 30 MBs per person for Platinum members. 60 MBs per person for Platinum Plus members. 100 MBs per person for Ambassador members.
The Internet minutes are per person; one login per eligible member. They have no cash value and are non-transferable. They are only combinable with the Free at Sea promotion. It is not combinable with any other promotion or discounts.
Internet minutes do not offer service ashore at Harvest Caye or Great Stirrup Cay, but are available onboard the ship when in those ports.
Internet minutes includes the activation fee but any subsequent Internet purchase made by the guest will incur an activation fee.
For reservations made before February 3, 2017, present your keycard in the Internet café to receive your free Internet minutes.
For reservations made on or after February 3, 2017, your free Internet minutes will be automatically added to your onboard account.
Priority Embarkation – Platinum, Platinum Plus & Ambassador
Platinum, Platinum Plus and Ambassador members who arrive first to the pier will be allowed to embark in the earliest embarkation group available. Guests who check in once embarkation has commenced, may have to board in order of arrival.
Priority embarkation will take place immediately following the completion of embarkation for guest who require special assistance and The Haven™ and Suites guests.
Priority embarkation may not be available at all embarkation ports.
Complimentary 7-Day Cruise – Ambassador
Ambassador members will be offered a one-time complimentary 7-day cruise. The cruise is for 2 people in a balcony stateroom, third and fourth guests will be at prevailing rates. Eligible members will have one (1) year to take the complimentary cruise.
There are no destination restrictions but holiday sailings are excluded. No promotions are included. Taxes and fees not included.
Service charges not included.
Terms and conditions are subject to change and inventory is subject to availability.
The Program is an individual-oriented program. Your cruise summaries and promotion materials will be sent to the address or email address, you provide. You are responsible for advising the Program of any changes. Norwegian will not have any liability for misdirected mail or the consequences thereof.