Frequently Asked Questions

Identification bracelets are issued to children ages 3 - 12 when registered for the youth programs and worn for the entire cruise. The bracelet is color coordinated for each age group, displays the child's safety muster station and any allergies. Medical conditions are coded privately for internal use. 

At this time, yes, and in many cases sooner than that. The unexpected volume of suspended bookings required the implementation of so many new processes, most of which ended up being manual. We have been working diligently over the last several months to automate these processes and can confirm refunds are now occurring as or ahead of scheduled. We thank our guests and partners for their patience and understanding during these unique circumstances. At this time, we are committed to the following refund schedule for each suspended cruise.

Suspended Cruise Departure Date
Date When Refunds Will Be Released from NCL

March 13 - April 11
By June 21

April 12 - May 14
By July 12

May 15 - June 30
By July 21

July 1 - July 31
By August 22

August 1 - Forward
By September 19

Dates reflected above indicate the date in which the funds will be released by NCL, to the original form of payment received by NCL. It is important to note that each financial institution differs with respect to when those funds will be made available.

There are many nuances that may cause a delay over and above the above referenced dates. Some of those examples include the FCC being used or transferred to another guest (therefore not resulting in a refund), the original credit card having an expired expiry date (which results in the travel partner or guest needing to call in to update their credit card details), a pending chargeback filed by a guest, or any independent or “hard” cancelations that occurred prior to NCL’s fleetwide suspension of cruises.

The Free At Sea offerings will be replaced with More At Sea™, but the structure of the Latitude program will remain unchanged.

The offerings available at Great Stirrup Cay will remain unchanged.

The Free At Sea offerings will be replaced with More At Sea™, but the structure of the group program will remain unchanged.

Starbucks and bottled water will not be included in the More At Sea™ Beverage Package, but we will continue to offer separate Starbucks and bottled water packages for purchase.

Yes. Since Norwegian Cruise Line Youth Counselors in Splash Academy are not able to provide one-on-one-care or babysitting, the parent(s) will be called to pick up their child after 15 minutes of continuous crying. The step process for care is as follows:

• Step 1: Comfort the child.
• Step 2: Redirect the child.
• Step 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.

We plan to continue all onboard activities in accordance with CDC and international requirements. New measures include:

• Reducing the capacity of activities to allow proper social distancing;
  
• Increasing social distancing signage to mitigate large gatherings, minimize lines and reduce guest and crew interaction; and
• Minimizing elevator maximum capacity.

No, this benefit is delivered as two dinners for two per stateroom.

We plan on establishing procedures based on local and international health requirements. More information will made available as we finalize our plans and resume operations.