Contact Us

Our Representatives would be happy to help you with the following:

• New & Existing Reservations
• Gift Orders
• General Questions
• Documentation Needs

To find out more about our Personal Cruise Consultants WE'LL CALL YOU

For pre-cruise enquiries not available under our Frequently Asked Questions.

• Click here to Contact Guest Services

For any enquires you have after your cruise

• Submit post-cruise feedback

All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 working days from receipt.

• Click here to report items lost on your cruise.

  Please note, if your item is located, a shipping cost will apply.

• Click here for the status of your claim.

Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodations must fill out the Guest Special Needs Request Form. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalised accommodations. Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours. Feel free to contact our dedicated team of Accessibility Coordinators if you have any question or concerns.

• Guest Special Needs Request Form
• Accessibility Assistance Information Learn more about the accommodations we offer before and during your cruise for Special needs including Mobility, Dietary, Deaf or Low Hearing, Blind or Low Vision and Service Animals.

To add or amend flights with your Flight package.

Should you have booked a full package with Norwegian if your flight is changed or a weather-related delay leaves you stuck whilst you're travelling the first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship. After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below.

For Travel Agents to make Group bookings.

For enquiring about or booking Shore Excursions.

For enquiring about or booking Entertainment and Dining.

For enquires including updating contact information and advising of your Latitudes Rewards.