Additional Terms

It’s your holiday and you should have the freedom to choose how you spend it. On Norwegian Cruise Line you can dress up or down. Sleep in or catch a sunrise from your own private balcony. Take in some never-before-seen entertainment at sea. Even eat somewhere different every day, on your own schedule. Whether you’re on board or on shore, you can do as much or as little as you please. It’s all up to you.

Although an NCL cruise offers you plenty of freedom and flexibility, it is important that all our guests have a common understanding of the expected behavioral standards while on board our ships. This Guest Conduct Policy is intended to ensure that all guests enjoy their cruise experience while following our code of conduct throughout their holiday. Whether you are transferring to and from ships, are inside the terminal, exploring on a shore excursion, enjoying our private island or on board one of our ships, we ask that you abide by this policy. It is not intended to be all-inclusive and it is possible that not all issues are specifically addressed. Guests are always expected to follow the direction of the ship’s Captain, who will take the necessary action to ensure the safety, security and well being of our guests. Guests are also expected to comply with applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory and will be available for review on the Norwegian Cruise Line website www.ncl.com

Safety and security are everyone’s responsibility. Should anyone become aware of unsafe or possibly illegal behavior during their cruise, they should immediately report this to the ship’s Security Staff or other ship management. This may be done through ship’s telephone system by dialing 911 or by seeking the assistance of a crew member.

Our crew members are friendly, outgoing and helpful, and they will do their very best to make your holiday as enjoyable as possible. Please do not misinterpret their friendliness. Crew members are prohibited from engaging in physical relationships with guests. Crew members are not permitted to socialize with guests beyond their professional duties, and are not permitted to be in guest staterooms, except for the performance of their shipboard duties. Guests are expected to respect these policies and are similarly prohibited from engaging in physical relationships with crew members. Guests are not permitted in any restricted or crew area of the ship, including crew staterooms and corridors.

Verbally abusive or offensive language directed toward anyone, to include guests, crew members, governmental officials, or others is not permitted.

Inappropriate or abusive behavior including uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/false identification, underage drinking (see alcohol section below), providing alcohol to those under the allowed age (see alcohol section below), possession of illegal substances/items or any other illegal or offensive conduct is not permitted.

Sitting, standing, laying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with ship’s equipment, facilities or systems designed for guest safety is not permitted. Guests may not enter or access any area that is restricted and/or for the use of crew members. Any other unsafe behavior, including failure to follow security instructions, is not permitted.

Pool, deck and theater chairs may not be reserved. Topless sunbathing is not permitted. Boom boxes or loud radios are not permitted. Roller blades, roller skates, skateboards, scooters, surfboards, bicycles, and similar items may not be utilized on-board; except for mobility aids related to special needs, as approved by the ship’s management.

As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line prohibits smoking on stateroom balconies and limit smoking in the casino to players. Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. For more information on our smoking policy please click here.

Ship’s management reserves the right to enact and enforce curfews on an individual, group, or ship-wide basis, if in the sole judgment of the ship’s Captain, such steps become necessary to ensure guest or crew safety. Children under the age of 17 are not allowed unaccompanied by an adult after 1:00 am.

Parents or guardians must not permit any guest in their care under age 18 from leaving a ship in any port without responsible adult supervision.

For purposes of this Guest Conduct Policy, a minor is defined as anyone under the age of 18. A young adult is defined as anyone ages 18, 19 or 20. Parents and guardians are responsible for the behavior and appropriate supervision of their accompanying minor(s) and young adult(s) throughout their holiday. This obligation applies during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. This responsibility applies at all times, regardless of whether the parents and guardians are physically in the company of their minor(s) and young adult(s).

Norwegian Cruise Line guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy, will be considered for disciplinary action pursuant to the “Consequences Section” of this Guest Conduct Policy, and may lose their privileges to use the disco or other areas or facilities of the ship or maybe required to disembark the vessel.

Guests are not permitted to bring alcoholic (except wine & a corkage fee will be charged) beverages onboard and Security reserves the right to inspect containers (water bottles, soda bottles, mouthwash, luggage, etc.) at any time. Alcoholic beverages that are purchased from onboard shops or in ports-of-call (which must be presented to security upon re-boarding), will be held until the last night of the cruise. The Freestyle Daily will list the location and time for pick up. Guests who are under the permitted drinking age will not have alcohol returned to them.

The minimum drinking age for all alcoholic beverages on Norwegian Cruise Line ships is 21. Guests who are 18 - 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters). The age modification does not apply for Alaska and Hawaii sailings. The parent or legal guardian must be onboard the sailing with the young adult and present themselves at the Front Desk so they can sign the form allowing the consumption of beer and wine only. A notarized Parent Consent Form or any other document allowing for temporary guardianship for the purposes of the sailing only will not be accepted.

For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon embarkation (beginning of the cruise). If a guest celebrates their birthday during the cruise, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services to present a government issued form of identification to permit verification of their age.

On cruises embarking in a country where the legal drinking age is lower than 21 and where a young adult (age 18, 19 or 20) is not traveling with a parent or legal guardian, they will generally not be permitted to consume alcohol. There may be exceptions made to this restriction in areas of the world where local laws require and Norwegian Cruise Line concurs. Details on such exceptions can be obtained from the Guest Services Desk. No guest under age 18 may possess or consume alcohol at any time, while onboard or at our private destinations. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Norwegian Cruise Line cruise.

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding, or while on board; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

Guests are welcome to take photographs and record videos or audio for their personal, non-commercial use, provided such activity does not and is not intended to interfere with the safety, security, privacy, or enjoyment of other guests, crew members, or the operation of the vessel.

Guests are expected to respect the privacy of others at all times. Guests must not intentionally photograph, video record, or audio record any other individuals, including crew members, who have expressed that they do not wish to be recorded or where the recording would reasonably be considered intrusive, harassing, intimidating, or an invasion of privacy. This expectation applies regardless of the device used, including, but not limited to, mobile phones, cameras, tablets, wearable devices, smart glasses, body-worn cameras, or any other recording or photographic technology.

The use of recording devices for the purpose of covertly recording individuals, circumventing another person's reasonable expectation of privacy, or engaging in conduct that is threatening, harassing, intrusive or otherwise inappropriate is strictly prohibited.

Norwegian Cruise Line reserves the right to require a guest to discontinue any photography, video recording, or audio recording activity, to prohibit the use of any recording device, or to remove any guest from the vessel if, in its sole discretion, such activity violates this policy, compromises the privacy, safety, security, or comfort of others, or otherwise disrupts the guest experience.

Certain items that generate heat or produce an open flame are not permitted onboard. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Curling irons and hair dryers are allowed and may require a converter.

No illegal drugs or other illegal substances including but not limited to medical marijuana are allowed onboard or may be utilized during a Norwegian Cruise Line holiday, including during transfers to and from ships, inside terminals, during shore excursions or at our private island. Illegal drugs or substances will be confiscated and appropriate action taken,which may include removal from the ship and involvement of appropriate authorities. In addition, foreign governments at Norwegian Cruise Line ports of call have strict laws that address drug possession. Guests found in violation of such laws are subject to arrest and prosecution by the foreign jurisdiction (and perhaps United States or other authorities as well) and may be prevented from re-boarding the ship.

No weapon, explosive, or other item that presents a risk of harm to persons or property, are permitted onboard. They will be taken by ship’s Security and appropriate action taken. Guests are not allowed to bring their own scuba gears onboard such as oxygen tanks, diving knives, spears, etc.

Non-alcoholic drinks such as water, soda and juices – are prohibited to be brought onboard either as carry-on or checked luggage on both embarkation and port days. The only exception to this policy is purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula.

For a full list of items that are prohibited onboard, please CLICK HERE.

General Information: Tour Descriptions, Durations and Departure Times The information provided on this website is designed to help you select the excursions most suited to your interests. The tour descriptions are as current and accurate as possible. Please note that occasionally changes in the descriptions do occur. Some tours will operate in an order that is different from; that presented in the tour descriptions. This helps to alleviate crowding at local venues. The individual tour descriptions include approximate durations and can be found under each tour name. Please note that departure times are subject to change.

Participation in activities and excursions may involve physical exertion, and may be potentially hazardous or dangerous. It is the responsibility of each individual to determine whether you are capable of engaging in any activity. Participation in any activity or excursion is at your own risk.

Photographs are for illustration purposes only used to represent the excursion experience and may not accurately depict the excursion, location, or activity indicated.

All prices are in U.S. dollars, capacity controlled and subject to change without notice. Prices for Hawaii only, DO NOT INCLUDE the additional Hawaiian State Tax that is assessed on all Shore Excursions. Prices include meals, refreshments as indicated in the tour description (including gratuities for these services), plus guide and entrance fees, unless otherwise noted. There is no charge for children under the age of 2 (at the time of sailing) who do not occupy a separate seat on most tours. Children's prices are only available as indicated at time of booking. Participants under the age of 13 pay child prices and participants 13 years of age and older pay adult prices (unless otherwise noted). An adult must accompany participants under the age of 18 on all tours. Due to weight and balance limitations as well as passenger safety and comfort, guests weighing 250 lbs. (113kg) or more (fully dressed) will be required to pay a surcharge to reserve extra space on the helicopter and all flightseeing tours

Cruise schedules are subject to change at the discretion of the Captain, and may occasionally be affected by variations in arrival or departure times, inclement weather, and mechanical or equipment difficulties. NCL reserves the right to change Shore Excursion prices, itineraries and departure times without notice. Excursions are subject to cancellation or modification depending on the number of guests participating. NCL reserves the right to cancel a Shore Excursion for any reason, including inclement weather, and shall not be liable for any loss to participants. Participants holding tickets for canceled Shore Excursions will receive a full refund. Should it be necessary to abandon a Shore Excursion due to difficulties en route, NCL will arrange the best possible refund for participants according to the circumstances.

Most tours may be cancelled one day or more prior to sailing, any exceptions to this are noted in the tour descriptions on NCL.com. Tour cancellations which occur one day or more prior to sailing shall automatically receive a full refund on the credit card used to purchase such shore excursion tour, unless the tour has a more restrictive cancellation policy or unless a balance remains due to be paid on the guest’s reservation. In order to receive a full refund a guest must cancel their reservation on a shore excursion tour, one or more days prior to sailing. If a guest cancels a shore excursion tour reservation within the cut-off window (one day or more prior to sailing) a full refund shall be posted to the credit card used regardless of whether or not the individual who made the purchase is sailing. Please allow 7-10 business days for the credit to post to the credit card account. Shore excursion tours can be cancelled prior to the start of the sailing by contacting a Shore Excursion Agent at 0333 2412319

In the instance that a tour cancellation is made by a guest outside of the cut-off date for such cancellations, the guest must request to cancel such shore excursion tour with the Shore Excursion Manager onboard. Once onboard, any refunds will be made to the onboard folio account of the Shore Excursion order contact person, not the original credit card used to secure the online order. This applies even in the event that shore excursions were purchased as a gift by someone who is not sailing. In the instance that at the end of the sailing, any onboard credit remains unused at the end of your sailing, such credit shall be refunded via check in the name of the Shore Excursion order contact person. Payment of the refund check will be mailed following sailing to the individual listed as the Shore Excursion order contact person.

All tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled to operate are non-refundable. Please note that certain tours, such as overland tours, customized tours and tours with theater performances or special events may be subject to different cancellation fees. Check with the Shore Excursion Desk for details. If a flight departure is cancelled due to weather by the flight company in conjunction with the Shore Excursion Manager, a full credit will be provided. You can cancel a tour by returning the tour ticket to the Shore Excursion Desk and advising the staff of the cancellation. Refunds will be credited to the guest's onboard account.

It should be noted that in the instance that an online booking for a shore excursion is made and a balance remains on guest’s reservation, payment made for the online booking shall be applied to the remaining balance on guest’s reservation. In the instance a guest requests to cancel a shore excursion reservation and a balance remains due on the guest’s reservation, the online booking refund will not be made to guest until full payment of the reservation is received.

While NCL strives to make its Shore Excursion program available to all its guests, inherent tour venue limitations and/or tour operator limitations exist that are beyond NCL's control that limit the ability of guests with special needs to participate in certain Shore Excursions. We urge such guests to advise the Shore Excursion department of disabilities when requesting tours and to further meet with the Shore Excursion staff on board to discuss their disabilities as they relate to the unique characteristics of each Shore Excursion. We typically recommend independent transportation for the comfort and convenience of guests with disabilities.

Our group shore excursions are offered in English. Depending on the booking situation, various excursions are also offered in German, Spanish, French, Italian or Russian (minimum number of 30 participants). The tours offered may vary from cruise to cruise. Please see the detailed information for your shore excursion on board.

NCL makes arrangements for Guests for Shore Excursions solely for the convenience of the Guest; NCL does not act on behalf of or supervise the parties or persons who own, furnish, or operate such excursions, and the same are provided by independent contractors. NCL assumes no responsibility for, nor guarantees the performance of, any such excursion provider, and Guests acknowledge that NCL shall not be liable for losses or injuries arising from the acts or omissions of such provider.

The information provided on this website is designed to inform you about the entertainment options we are offering and enable you to reserve a specific show day and time most suited to your schedule. The show descriptions, which include approximate durations, are as current and accurate as possible and subject to change.

All prices are in U.S. dollars, capacity controlled and subject to change without notice. Pricing for "Cirque Dreams & Dinner" includes a meal as indicated in the show description. An adult must accompany participants under the age of 18.

NCL reserves the right to change show prices and times without notice. Shows are subject to cancellation or modification at NCL's discretion. Cruise schedules are subject to change at the discretion of the Captain, and may occasionally be affected by variations in arrival or departure times, inclement weather, and mechanical or equipment difficulties. Participants holding tickets for a canceled show which does not have an additional cost will have the option to reserve another performance day/time subject to availability. Participants holding tickets for a canceled show which has an additional cost will have the option to reserve another performance day/time subject to availability or receive a full refund.

Subject to the Cancellation or Modification provision above, cancellation of any show or entertainment event which has a cover charge must be done no later than 24 hours prior to the reserved show or entertainment event start time to receive a full refund. If cancellation occurs with less than 24 hours notice, the full price of the ticket will be charged. All show or entertainment event reservations can be cancelled by calling or going to the Box Office and advising the staff of the cancellation.

While NCL strives to make its show venues accessible to all its guests, inherent limitations exist that limit the number of guests with special needs who can view the shows at any one time. We urge such guests to advise the Box Office team of disabilities when reserving show times.

Audio and video taping any show or entertainment event on any NCL ship is strictly prohibited.

The information provided on this website is designed to inform you about the various treatments offered on board by Mandara Spa which enables you to reserve a specific treatment day and time suited to your schedule. Please be advised that the treatment descriptions, durations, and availability are subject to change.

All changes must be made three (3) days prior to sailing. Once on board, you must provide 24 hours notice in the event you need to cancel and/ or modify your appointment. Please contact the Mandara Spa reception desk in the event you need to make a change to you appointment. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to you onboard account.

For your convenience a 20% service charge will be automatically added to your spa (except Thermal Suite), salon, and fitness services.

Guests must be at least 18 years of age to receive treatments or utilize the spa facilities unless participating in the kids or teens program. Most salon services are available to guests of all ages. Fitness facilities are not available to minor guests. Please see restrictions posted outside of the Fitness Center.

We want you to have the most enjoyable spa experience possible. Although most of our treatments are suitable for all guests. Once on board, you will receive a comprehensive consultation from your Mandara therapist to identify any areas of concern. All treatments procedures are done so at the discretion of Mandara Spa.

EFFECTIVE DATE: NOVEMBER, 30 2021

When you visit, request information from, or book a cruise with us on our websites or applications (the "Online Services"), we may use cookies and other device identifying technologies ("Cookies") to provide our Online Services, to understand how our Online Services are used and for advertising purposes as explained in our Privacy Policy. You can read more about the types of Cookies we use, why we use them and how you can exercise your Cookies choices below.

Cookies are text files that contain small amounts of information downloaded to your device when you visit a website. Cookies are then sent back to the issuing website or another website that recognizes the Cookie on each subsequent visit. Cookies are helpful because they allow a web page to recognize a user's device.

Cookies perform a variety of tasks, such as allowing you to navigate efficiently between pages, remembering your preferences, and generally improving the user experience. Cookies and tracking technologies may also be used to help to ensure that our web content, emails and advertising better suit you and your interests.

Cookies can either be served directly by us or served on our behalf, for example by advertisers and data analytics companies.

Cookies can endure for different periods of time, including those that last only as long as your browser is open (referred to as “session cookies” or “temporary cookies”). These are deleted automatically once you close your browser. Other Cookies are “permanent cookies”, meaning that they survive after your browser is closed. For example, they recognize your device when you open your browser and browse the internet again.

The Cookies that we use to provide our services can be divided into the following categories:

Essential Cookies:

These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You may be able to set your browser to block or alert you about these Cookies, but without these Cookies certain services will not be available. These Cookies do not store any personally identifiable information

Performance Cookies:

 These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. These Cookies do not collect information that personally identifies a visitor. All information collected by these Cookies is aggregated and therefore anonymous. If you do not allow these Cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional Cookies: 

These Cookies allow our websites to save choices you make (such as your username, language or country you live in) and provide enhanced, more personalized features. These Cookies can also be used to save changes you make to the text size, font, or other parts of the web page that you can customize. They can also be used to provide services that you have asked for, such as watching a video or commenting on a blog. The information collected by these Cookies can be anonymized and cannot track your browsing behavior on other websites. If you do not allow these Cookies, some or all of these services may not function properly

Advertising Cookies: 

These Cookies are used to provide advertisements that better suit you and your interests or to enable you to interact with our social media presence and share our content with your friends and networks. They are also used to limit the number of circuits of an advertisement and to measure the effectiveness of the advertising campaign. These Cookies may track your browser across other sites and may be used by us and other companies to build a profile of your interests and show you relevant content and advertisements on other sites.

They are usually placed with the permission of the website operator of advertising networks and may be set through our site by our advertising partners and social media services. The fact that you have visited a certain web page is shared with other organizations such as advertisers. If you do not allow these Cookies, you will experience less targeted advertising and you may not be able to use or see any social media sharing tools.

In Germany, we use Deutsch Post AG’s concentric technology for offline retargeting purposes, which may result in you receiving a postal advertising letter after visiting our website. For more information on this technology, please click here

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

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You have the right to choose which Cookies to accept or reject. However, they are an important part of how our Online Services work, so you should be aware that if you choose to refuse or remove Cookies, this could affect the availability and functionality the Online Services.

If you don’t want the Online Services to use Cookies, please follow the instructions below.

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Most browsers accept Cookies by default. You may be able to change the settings to have your browser refuse certain Cookies or notify you before accepting Cookies. To do so, please follow the instructions provided by your browser, which are usually located within the "Help", "Tools" or "Edit" menus. Some third parties also provide the ability to refuse their Cookies directly by clicking on an opt-out link. Please note that authorized third parties may be able to collect information about your use of the Online Services even if you have set your browser to reject third party cookies. To effectively prevent third party collection via Cookies, you will need to configure your browser to reject all cookies.

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To limit interest-based advertising on your mobile device, you can review and adjust the settings provided by your device manufacturer, such as “Limit Ad Tracking” for iOS or “Opt-out of interest-based ads” for Android.

For further information about Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu.

If you have any questions about our use of Cookies, please contact us at PrivacyTeam@nclcorp.com.

1. The following terms and conditions ("Terms and Conditions") apply to all offers (each an “Offer” or a “Bid”) made by you (“Guest”, “you”, “passenger”) to © 2026 NCL (Bahamas) Ltd. (“Norwegian Cruise Line”, “we”, “us”) for an opportunity to upgrade from the class of service that was originally purchased for travel with Norwegian Cruise Line to a higher class of service (“Upgrade”). This Upgrade program gives you a chance to place an Offer on an opportunity to upgrade from the class of service already purchased. Your Offer is not final and binding unless and until Norwegian Cruise Line officially accepts it.

2. You must be at least twenty one (21) years of age and able to enter into binding contracts. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions. Upgrade Offers are only valid for cabins that have already been purchased, either by you or someone on whose behalf you are bidding for the Upgrade.

3. First, as a prerequisite to the ability to make an Offer, you must receive an invitation (“Invitation”) from Norwegian Cruise Line. Sending an Invitation to anyone and at any time is entirely within Norwegian Cruise Line’s sole discretion.

4. Upon receipt of an Invitation, you may submit a Bid for a higher class of service level than your original, currently-booked itinerary: (a) Inside and Studio stateroom bookings may bid up to three levels higher, that is, up to the Club Balcony Suite level; and (b) all other stateroom bookings may bid up to two levels higher. 

5. Norwegian Cruise Line may accept your Bid at any time up until the day of sailing. In the event Norwegian Cruise Line accepts your Offer, your credit card will be charged the full amount immediately upon acceptance. The total amount that you must pay to us will be disclosed to you prior to your submission of your Offer. The charge on your credit card may appear in the name of “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line”. You agree that you cannot challenge or dispute a charge because the name appearing on the credit card statement is “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line”.

6. In the event Norwegian Cruise Line accepts your Offer on day of sailing and the first credit card payment attempt declines, the full amount will be charged to your onboard folio account in USD, subject to foreign exchange rates at time of Offer submission. You agree that you cannot challenge or dispute a charge to your onboard account for an upgrade awarded through this program.

7. Once your Bid is accepted, the upgrade amount paid is final and non-refundable.

8. If your Bid is not accepted, you will travel in the category you originally purchased.

9.If you make a change to your itinerary after your Bid has been accepted, your Bid will be cancelled, will not be transferred to your new itinerary and the upgrade amount paid is non-refundable.

10. If your reservation includes multiple passengers (between 2 and 9 passengers), the purchase price you accept will be per passenger but only for the first and second passenger on the reservation.

11. If your reservation includes only one person, the guest will be charged based on double occupancy.

12. Norwegian Cruise Line reserves the right, in its sole discretion, to decide whether or not to accept your Offer, and it makes no representation that any Guest will be upgraded regardless of whether or not cabins are available in the category for which an Offer is being made.

13. In the event you accept a Counter Offer Norwegian Cruise Line makes to your Bid, a new Bid for the countered upgrade type and/or bid amount will be automatically created using the payment information associated with the original Bid. The original Bid will remain active and able to be selected unless you revise or cancel your Offer through the hyperlink on the offer email. Norwegian Cruise Line makes no representation that any Counter Offer will be upgraded regardless of whether or not cabins are available in the category for which an Offer is being made.

14. If you purchase an Upgrade, the conditions of your original cruise reservation will remain in effect following the Upgrade. This includes conditions pertaining to cancellation, penalties, and changes.

15. The Upgrade does not include any additional promotions.

16. If you purchase an Upgrade, Norwegian Cruise Line cannot guarantee a specific cabin number assignment within the upgraded category. Your cabin number will depend on space availability.

17. You may revise or cancel your Offer through the hyperlink on the offer email before 5 hours of your departure, provided that your Offer has not already been accepted by Norwegian Cruise Line, and provided that your credit card has not been charged. However, if your Offer is accepted before you cancel or amend your Offer, you are legally bound to complete payment for the price stated in your original Offer.

18. If you have purchased Norwegian Cruise Line’s Travel Protection on your current booking, you will be automatically charged to cover the Upgrade cost and it may appear as a separate charge on your credit card. For more information please visit www.ncl.com/freestyle-cruise/booksafe#pricing

19. Depending on the product and destination being visited, a General Excise Tax may be applicable to the upgrade charges, if the upgrade is awarded. Taxes for applicable sailings will be charged automatically once the payment for the upgrade is taken and may appear as a separate charge on your credit card.

20. By submitting an offer to Upgrade, the passenger accepts all terms and conditions of the Upgrade Program.

21. Norwegian Cruise Line reserves the right to modify and otherwise change these Terms and Conditions at its own discretion. Except as provided for in the immediately preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Norwegian Cruise Line unless made in writing and signed by an authorized officer of Norwegian Cruise Line.

1. Is the offer amount per person per day or for the entire duration of the cruise?

The offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom - only the first and second guest will be charged.

2. Does the upgrade include any additional promotions?

The upgrade does not include any additional promotions. However, you get to keep whichever promotions you already have.

3. What happens if I am part of a group or traveling with another reservation?

Each offer is considered individually, and NCL cannot guarantee that all reservations traveling together will be upgraded, if any. Under the circumstance that all reservations are upgraded, NCL cannot guarantee that all the upgraded cabins will be close together.

4. Can I reject the upgrade after it is accepted?

No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable.

5. What happens with the promotions I already have?

You get to keep the promotions you already have. However, no additional promotions will be added to your reservation.

6. Can I choose the location or specific features of the upgrade cabin?

No, your cabin location and attributes will depend on availability. NCL cannot guarantee a specific cabin number assignment within the upgraded category. Additionally, if you require a wheelchair accessible and/or hearing impaired cabin, we cannot guarantee that you will be placed in such a cabin as these cabins are limited and based on a first come first serve basis.

7. How much do I pay if my reservation includes more than 2 guests?

If your reservation includes multiple passengers (between 2 and 9 passengers), the offer amount submitted will be per passenger but only for the first and second passenger on the reservation.

8. Can I modify or cancel my offer after I submit it?

You may modify or cancel your offer up until 5 hours prior to departure, provided that your offer has not already been accepted by NCL and provided your credit card has not been charged.

9. When will I know if my offer got accepted? 

Your offer can be accepted anytime from the moment it is submitted up until 0 days prior to departure.

10. If I have two reservations can I bid only once and if accepted, cancel the second reservation and move the guests into the upgraded cabin?

No, if you have two cabins you will need to submit two separate bids and they will be considered independently. NCL cannot guarantee that both reservations will be upgraded. In the case that one of the reservations gets upgraded, you cannot move the other guests into the upgraded cabin. All reservations cancelled within the penalty period will be subject to cancellation fees.

11. What happens if I am a single guest?

You will be charged based on double occupancy.

12. What happens if my offer is not accepted?

If your offer is not accepted, you will not be charged any additional amount, and you will stay in the stateroom you originally booked.

13. What happens if I purchased travel protection?

If you have Norwegian's Travel Protection on your current booking, you will be automatically charged to cover the upgrade cost. If you have travel protection via your travel professional, please contact them to add your upgrade to your coverage.

14. How can I change the credit card I used to submit an offer?

In order to change the credit card number, you will need to cancel and re-submit your offer(s) using the new payment information.

15. Is the offer amount I am submitting additional to the cost of my original reservation?

Yes, any amount you offer for an upgrade is in addition to the cost of your original booking.