Casino Rewards Programme Terms & Conditions

Welcome to the Norwegian Cruise Line Holdings Ltd. Casinos At Sea Rewards Programme (the "Programme"). The Programme is operated by Norwegian Cruise Line Holdings Ltd. (the "Company"). Please read these Terms and Conditions ("Terms") carefully before activating membership. In becoming a member, you agree to be bound by these Terms and the decisions of the Company on all matters related to the Programme. To participate, sign up at the Casino Host Desk in the casino. The Company's decisions on membership, including individual termination of membership, are entirely in its sole discretion.

The Company reserves the right to terminate, modify, revise, or change the Programme and these Terms, in whole or part, at any time with or without notice. Changes may revise, for example, rules for earning or using points, continued availability of Programme rewards, expiration dates, programme partners and the features of special offers. Changes may result in a reduction in the value of points already accumulated, and may also result in forfeiture of unused points.


You must be at least eighteen (18) years of age and present a valid government issued photo identification. Any individual who is on the Prevent Departure List from the Company's casinos is not eligible. You may maintain one membership account only. Corporations, groups, and/or associated entities cannot enrol as members. Membership and all benefits associated with the Programme are non-transferable. Employees of the Company, their immediate family members and household members are ineligible to participate.

Programme Participation

The Company will open a membership account in your name, and you will receive a membership number. You will be provided with a Casinos At Sea membership card ("Rewards Card") which must be presented, along with proper identification, during your game play to accrue points. As a member, you are responsible for utilising your Rewards Card and membership for your casino play. You may not provide your Rewards Card to another individual to be used in casino play on your or anyone else's behalf. You are responsible for reading these Terms to understand your rights, responsibilities, and status in the Programme, as well as how to earn points and/or redeem rewards ("Rewards").

Accumulation, Use, and Redemption of Points

Please see the Programme's Frequently Asked Questions for information about how to earn, use, and redeem points. Points are not redeemable for cash, and may not be transferred, purchased, sold, or bartered. Redemption of points is limited to accounts in good standing. Rewards offered may be cancelled at any time. The Company reserves the right to adjust any point balance resulting from fraud, malfunction, or operator error, at its sole discretion.

Tier Level Status

The annual tier evaluation period is April 1 - March 31. Tier levels are based on Reward Points earned within the 12-month evaluation period. For purposes of tier evaluation, all members will start with zero points on April 1st. Reward Points earned April 1 - March 31 will determine the tier level for the subsequent year. Tier levels may be upgraded during the year based on reward point earnings. Tier levels are re-evaluated on an annual basis. Bonus and adjusted points are not considered in tier evaluation.

Tier Benefits

Tier benefits are applicable on sailings 3-Days or longer only unless noted otherwise. Members who tier up during a cruise will receive the elevated tier benefits on their next cruise, with the exception of an elevated drink card. Tier benefits are subject to change. Casinos At Sea is not responsible for any bank imposed fees as a result of utilising casino services to access funds.

Use by Ship

Points are accrued and used by individual ship. You may initiate a transfer of unredeemed points if you cruise on a different Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises ship within 18 months. Points transferred may not be used towards points earned for a drink card on your current Norwegian cruise, and transferred points do not add to tier level.


All points expire 18 months after they are earned.

Lost or Stolen Cards

The Company is not responsible for lost or stolen Rewards Cards, including any resulting misuse.

Limitation of Liability and Additional Terms

By redeeming points and receiving Rewards in the Programme, you agree that the Company and its affiliates and subsidiaries and their respective officers, directors, employees, representatives and agents (collectively, the "Released Parties") will have no liability or responsibility whatsoever for, and shall be held harmless against, any liability for any injuries, losses, or damages of any kind (including without limitation, direct, indirect, incidental, consequential, or punitive or exemplary damages) to persons, including personal injury or death, or property arising in whole or in part, directly or indirectly, from acceptance, possession, use or misuse of a Reward. In no event shall the Released Parties be liable to you for any delay in or failure to perform due to causes beyond the Company's control, including without limitation, any act of God, act of war, natural, disaster, weather, terrorism, or any act or omission of a third party. This section will survive termination of your participation in the Programme.


In the event any of the terms and conditions are found by any Court to be void or otherwise invalid, the remainder of the terms and conditions shall remain valid and enforceable.


This Programme and these Terms shall be governed by, construed, and interpreted under the laws of the State of Florida. The Federal and State courts of the State of Florida shall be the exclusive court of jurisdiction in the first instance for any disputes regarding these Terms.

Termination of Programme

The Company reserves the right to terminate this Programme at any time, without notice. The Company reserves the right to confiscate your Rewards Card and/or terminate your account for any reason, in its sole discretion. After termination, all points are rendered invalid and without any value, even if points remained in your account.

Important Notices
  • The Company provides the Programme, these Terms, and other services and products "As Is" and, to the fullest extent permitted by applicable law, expressly disclaims any representation or warranties of any kind, express or implied, including but not limited to warranties of merchantability, or fitness for a particular purpose. Under no circumstances, including but not limited to, negligence, shall the Company be liable for any direct, indirect, incidental, special or consequential damages arising out of the Programme or any such other products or services, even if the Company has been advised of the possibility of such damages. In the event the Company or the Programme is held liable for any damages related to these matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid for by you.
  • Earning Points and redemption of Rewards is subject to all applicable laws and regulations. Benefits and awards may be subject to income or other taxes. Such taxes and all disclosures related thereto are your sole responsibility, not the Company's. The Company is not responsible for, and reserves the right to correct any pricing or typographical errors, errors of description, or errors regarding the Programme.
  • If any mistakes are discovered, your exclusive remedy shall be the issuance of points, or such other alternative comparable benefit as determined by the Company. In no event shall the Company be liable to any member, or anyone claiming through a member, for any direct, indirect or consequential damages, or lost revenue or profits, arising out of the Company's acts or omissions in connection with the Programme.
  • The Company reserves the right to correct any point value or other benefit granted in error.
  • The Company is not responsible for late, lost, incomplete, or misdirected entry information or communications; computer system, phone line, electronic equipment, computer hardware, software or programme malfunctions, or other errors; failures or delays in computer transmissions or network connections; or for any other technical problems. The Company is not responsible for incorrect or inaccurate entry information, whether caused by members or by any of the equipment or programming associated with or utilised in the Programme, or by any technical or human error which may occur in the processing of points and account information. CAUTION: ANY ATTEMPT BY A PERSON TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS PROGRAMME IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE COMPANY RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.
  • As a condition of participating, you agree that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or in connection with this Programme, shall be resolved individually, without resort to any form of class action, exclusively before a court located in Florida having jurisdiction. Further, in any such dispute, under no circumstances will participants be permitted to obtain awards for, and hereby waive all rights to claim punitive, incidental or consequential damages, including lawyers' fees, other than member's actual out-of-pocket expenses, and member further waives all rights to have damages multiplied or increased.
  • Data collected as part of the Programme will be administered subject to the Company's privacy policy, located here:
Contact Information

For communications concerning these Terms, please enquire with the casino host on the ship or call casino marketing at 1-877-288-3037.

Contact Our


For casino information and reservations,
contact a Casinos At Sea Cruise Specialists

9:00AM to 5:30PM EST
Monday to Friday
1 877-PLAY NCL
(0333 2412319) or
email us at

For certificate award reservations,
contact a Casino Guest Service Representative

9:00AM to 9:00PM EST
Monday to Friday and
10:30AM to 7:00PM EST
Saturday and Sunday

Need Help Planning the Perfect Holiday?

0333 2412319

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