Health & Safety FAQs

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Health & SafetyFREQUENTLY ASKED QUESTIONS

Last Update: June 1, 2020

Will new COVID-19 testing protocols be implemented at embarkation?

We are evaluating several testing options and will provide an update when plans have been finalized.

What new health and safety protocols are being implemented to ensure the safety of all on board?

To further provide our guests and crew with peace of mind, we’re continuing to consult with local and international health authorities, including the U.S. Centers for Disease Control and Prevention (CDC), The World Health Organization (WHO), and leading public health and medical policy experts including Dr. Scott Gottlieb, former Commissioner of the U.S. Food and Drug Administration. We aim to strengthen our already robust safety protocols by increasing measures across our entire fleet, from implementing enhanced embarkation screenings to onboard social distancing and sanitation procedures. More information will become available as we finalize our plans and resume operations.

How will the embarkation process change?

We’re working with port and government authorities to determine procedures that are in accordance to CDC, WHO and local requirements and will allow for proper social distancing during the embarkation process, including staggered embarkation and advanced check-in procedures.

What if a guest has pre-existing health conditions or displays symptoms associated with COVID-19? Will they be denied boarding?

We will evaluate every case closely. We’re consulting with the CDC and local authorities to follow their guidance on protocols to screen passengers with pre-existing health conditions and will take the necessary precautions as required, up to and including denying boarding.

If a guest is denied boarding, will they be refunded their cruise fare?

We’re evaluating reimbursement options and will share details as they become available.

What new screening protocols are being implemented?

Working with the CDC, WHO as well as local, state and national government and public health authorities, we’ve strengthened our already rigorous health and safety protocols and are implementing enhanced safety measures such as:

  • Providing guest and crew temperature screenings at embarkation, while on board and upon disembarkation;
  • Including minimum health requirements for cruise travel;
  • Increasing frequency of sanitation and disinfection procedures at the gangway; and
  • Introducing staggered embarkation and advanced check-in procedures.
Will new COVID-19 testing protocols be implemented at embarkation?

We are evaluating several testing options and will provide an update when plans have been finalized.

Will we provide and/or require guests to wear personal protective equipment (PPE) such as masks or gloves during embarkation, while on board or during disembarkation?

We plan on establishing procedures based on local and international health requirements. More information will made available as we finalize our plans and resume operations.

What sanitation measures are you taking to ensure the health and safety of guests and crew?

We continue consulting with local and international health authorities to ensure we have all recommended precautions, we’ve strengthened our already robust sanitation measures by implementing enhanced cleaning and disinfecting procedures such as:

  • Increasing frequency of sanitation and disinfection procedures at public areas, suites, staterooms and bathrooms using electrostatic spray technology throughout the voyage. Public areas include corridors, elevators, restaurants, theatres and Kids’ Club facilities, among others;
  • Installing hand sanitizing stations at all entrances to public areas; and
  • Suspending self-service for guests in all restaurants and satellite food and beverage stations (i.e., coffee stations, beverage stations, etc.).
What is the new air filtration and its benefits?

Medical-grade air-filters, H13 HEPA, remove 99.95% of airborne pathogens, will be installed across our entire fleet.

Are there additional air filtration enhancements being considered?

Yes, we’re considering new technologies and will share more information as soon as we can.

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