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Latitudes Rewards Frequently Asked Questions

To better recognize our loyal guests, we’ve recently enhanced our loyalty program to make it even more rewarding. Now there are numerous ways you can move to the next tier and earn new benefits. This is our way of saying thank you for continuing to cruise with us. To learn more, visit My NCL.

Rewards Points/Tier Levels

What are rewards points?

Rewards points are the points you earn in the new Latitudes Rewards program to gain tier level status.

How do I earn rewards points?

You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven, book nine months or more in advance, or if you book with one of the Latitudes Insider Offers.

* For full fare suites booked at the time the reservation was originally made. Does not include mini-suites

How many points are needed to reach each tier level?

TIER CRUISE POINTS
Bronze 1 - 19
Silver 20 - 47
Gold 48 - 75
Platinum 76+

Special milestone gifts are provided for guests who achieve 250, 500, 700 and 1000 points.

When are rewards points applied to my account?

Rewards points for your sailing are applied to your account after you return from your cruise. Points will be applied within 24 hours after your sailing is complete.

When did the new change take effect?

The new program was implemented on December 5, 2011.

What happened to the cruise credit(s) I've earned before the change?

Previously, you earned one cruise credit per cruise, now you earn rewards points. Your cruise credits have been converted to rewards points. Each cruise you’ve taken prior to December 5, 2011 has been counted as a point per night, and each night in a suite is an additional point per night. To see your total rewards points and tier status, log in at My NCL.

* For full fare suites booked at the time the reservation was originally made. Does not include mini-suites.

How is my tier level impacted with the new program?

With the new program you will be in the same tier or a higher tier depending on the total cruise nights you’ve sailed with us or if you sailed in a suite* or in The Haven. To see your total rewards points and tier status, log in at My NCL.

* For full fare suites booked at the time the reservation was originally made. Does not include mini-suites

Do chartered cruises or cruises with travel agent rates receive rewards points?

No. Chartered cruises and cruises at travel agent rates do not receive Latitudes Rewards points. Cruises eligible for Latitudes Rewards Points are full tariff cruises taken on Norwegian Cruise Line ships.

If I cancel a cruise, will I receive Rewards points?

No. Rewards points are applied once a sailing is complete.

Benefits

What are the benefits of joining Latitudes Rewards?

Program benefits can be found at My NCL.

How have the benefits changed?

We’ve kept the benefits you enjoy and have added benefits requested most by our guests. See benefits received by tier at My NCL

What are Latitudes Insider Offers?

Latitudes Insider Offers are onboard credits for up to $250 on select sailings. These offers are sent to Latitudes Rewards members every month via email. See this month’s offer at My NCL

When do I get a commemorative ship pin?

If you are a Latitudes Rewards member, you will receive a commemorative lapel pin on your sailing, starting in January 2012.

Can I get a ship pin for my past cruises?

No. Commemorative ship pins are provided to Latitudes Rewards members on their sailing, starting in January 2012.

Are benefits the same for international guests?

Onboard benefits are the same for international guests who are Latitudes Rewards members. Contact our international offices for information on special offers for our international guests:

UK - uklatitudes@ncl.com 0845 2018926 (+44845 2018926)
Europe – latitudes-europe@ncl.com 00800 03 10 21 21
Germany – latitudes-europe@ncl.com +49 (0)611 36 07 0
Spain - latitudes-europe@ncl.com 93 176 34 70
Italy - latitudes-europe@ncl.com 00800 03 10 21 21

Enrolling In Latitudes Rewards

What are the requirements for enrolling into Latitudes Rewards?

To enroll in Latitudes Rewards, you must be over 18 years of age, have sailed with Norwegian Cruise Line or have a future cruise booked.

If I was already a Latitudes Member, am I enrolled in the new program, Latitudes Rewards?

Yes. All existing members are automatically migrated into the new program.

How do I enroll in Latitudes Rewards?

Log in or register at My NCL. From the Account Overview page, click Latitudes Rewards. Then, under the ‘Enroll in Latitudes section’, click ‘Yes, Enroll.’

When can I enroll in Latitudes Rewards?

  • If you were a Latitudes member prior to December 5, 2011, you are already enrolled in the new program.
  • If your first cruise with Norwegian takes place after December 5, 2011, you can enroll before, during or after your cruise. To enroll during your sailing, visit the internet café onboard and go to My NCL.

If I enroll before or on my cruise, when will I be able to take advantage of the benefits?

Your rewards points will be applied to your account after you have completed your sailing. You will be able to take advantage of your tier’s benefits on your next sailing.

How do I know if I’m enrolled?

Log on or register at My NCL. If you are enrolled you will see your Latitudes Rewards tier, rewards points balance and Latitudes Rewards number. If you are not enrolled, you will see a link that says ‘Enroll in Latitudes’.

Personal Account Information Online

How do I see my rewards points, tier level or cruise history online?

Log in or register at My NCL to see your cruise history and current status.

What if my cruise history is incorrect?

If a cruise is missing in your cruise history, click on the ‘Report a missing cruise’ link on the ‘Cruise History’ tab and submit the information requested. To receive credit for a missing cruise, you may be asked to provide eDocs, key card and/or cruise purchase receipt for that cruise. Due to an overwhelming response to the new Latitudes Rewards program, we are experiencing delays.  Response time to your inquiry can take up to 2 weeks.  Please do not resubmit your request.  All inquiries will be addressed in the order they were received.

I know I’m a Latitudes Rewards member, so why don’t I see my Latitudes information when I log in?

You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number. To resolve this:

  • Click on the Latitudes Rewards link at the top of the page
  • In the ‘Are You a Latitudes Member?’ section, click ‘I Am A Member’
  • Complete the short form and our Latitudes Rewards help desk will merge any multiple Latitudes Rewards numbers you may have. Due to an overwhelming response to the new Latitudes Rewards program, we are experiencing delays.  Response time to your inquiry can take up to 2 weeks.  Please do not resubmit your request.  All inquiries will be addressed in the order they were received.

What are program conversion points?

Program conversion points are points that are given to a guest to ensure they don’t lose their current tier status.

Other Information

What is my Latitudes number?

If you already have a user name or password, log in at My NCL to see your Latitudes Rewards number. If you don’t have a user name and password or need your Latitudes Rewards number to register call 800-327-7030. Due to an overwhelming response to the new Latitudes Rewards program, we are experiencing delays.  Response time to your inquiry can take up to 2 weeks.  Please do not resubmit your request.  All inquiries will be addressed in the order they were received.

Why is it important to use my Latitudes Rewards number every time I book or when I register online?

Using your Latitudes Rewards number every time you book ensures all your cruise history and rewards points are on one profile for you. Since your rewards points determine your tier level, it also ensures you receive benefits for your tier, as well as special offers for Latitudes Rewards members.

What if I have multiple Latitudes Rewards numbers? Which one do I use?

If you know you have multiple Latitudes Rewards numbers, call 800-327-7030 to get your multiple accounts merged. Once your accounts are merged you will be advised which Latitudes Rewards number to use going forward. Due to an overwhelming response to the new Latitudes Rewards program, we are experiencing delays.  Response time to your inquiry can take up to 2 weeks.  Please do not resubmit your request.  All inquiries will be addressed in the order they were received.

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