Mobility Support Services
For guests who cannot walk on their own, a wheelchair, scooter or walker may be the primary mobility assistance aid for getting on and off the ship. Norwegian Cruise Line has a limited supply of wheelchairs onboard. In order to accommodate our guests, Norwegian Cruise Line wheelchairs are reserved exclusively for embarkation and disembarkation situations. The limited supply of wheelchairs onboard are available for emergency rental arrangements and are on a first come first serve basis.
Wheelchair-accessible staterooms are available on all our ships. We recommend you book well in advance as possible as availability is limited. Accessible staterooms offer wider door frames, roll in showers, shower benches, high-rise toilets and handrails in shower and toilet area.
Motorized wheelchairs and scooters are allowed in our accessible staterooms provided that they are powered by gel-cell batteries and the chargers must be adaptable to 110 volts. Should you choose a stateroom that has not been designated as accessible, you will need to bring a collapsible wheelchair, or if you have a motorized wheelchair or scooter, the width must not exceed 26 inches to enter the stateroom door. All scooters and wheelchairs MUST be stored in the stateroom. Due to the safety and escape way requirements established by SOLAS regulations, they cannot be stored in the hallways, stairways, or any other public area. Beach wheelchairs can be rented for use on Norwegian Cruise Line's private island.
Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a U.S. port.
Please visit Scootaround’s website or call 1-888-441-7575. Scootaround’s team of trained professionals can review the different rental options available based on your accommodations and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your equipment on board Norwegian cruise ships.
Scootaround provides a wide range of cruise mobility rentals and accessibility solutions, including scooters, wheelchairs, powerchairs, and oxygen concentrators.
Amenities and Services Include:
- Wheelchair rentals may be available for use on the vessel, please note that these are limited and are based on a first come first serve basis
- All Norwegian Cruise Line shops have pool lifts. Please note, these may require an appointment with the Access Officer onboard
- Accessible transportation to and from the vessel can be arranged in advance for all US destinations with 15 day advance noticed provided to the Access Desk. Please note that in order to utilize this transportation, you must be traveling with a wheelchair or scooter.
Assistance On & Off Ship
Guests requesting wheelchair assistance on and off the ship during embarkation / disembarkation, must be able to enter and exit the terminal without assistance.
Assistance onto the ship at embarkation
Norwegian Cruise Line crew cannot exit the terminal, therefore guests cannot be picked up at the drop-off area/curb. Guests must enter the terminal before they can be provided wheelchair assistance. Guests are taken to the check-in area and then up the ramp to board the ship, but cannot be taken all the way to their stateroom. Please note that wheelchair assistance typically does not start until 11 am.
Assistance off the ship at disembarkation
Announcements will be made onboard to advise guests to meet at a specific location, where they will wait for crew members with wheelchairs, to arrive and assist them to the security/check-out area. Guests are dropped off at the check-out area. Guests will need to make their own way out of the terminal to the curb.
Advance Notice Required
Our Accessibility Coordinators, known as “The Access Desk,” are here to assist guests with disabilities and special needs before, during, and after your cruise. Please contact the Access Desk at least 90 days before your cruise for interpreters and 45 days for other needs. It’s important to inform us about any medical or physical requirements, including any medical equipment or scooters you plan to bring.
Providing detailed information will help us meet your needs and enhance your cruise experience. In some cases, you may need to make alternative travel arrangements if safety criteria aren’t met, even with assistance. Guests who can’t care for their basic needs (like dressing or eating) must travel with a capable companion. To ensure smooth travel, arrange special assistance when booking. We encourage you to fill out the Accessibility & Medical Questionnaire or call us for more information.