Air Sea Program
Thank you for choosing Norwegian’s Air program.
Our competitive service standards provide added value with convenient booking and travel planning options designed to make your experience seamless, from air-to-sea. We offer airfare from over 200 departure cities across North America, making it convenient to get to the ship. For more information on our air service standards and other details about our air program please visit our website at: https://www.ncl.com/air-service-standards
Airline Policies & Restrictions
Terms are governed by the individual air carrier ticket contract and NCL's Guest Ticket Contract. NCL reserves the right to choose the air carrier, routing, and city airport from each gateway city. Also, NCL reserves the right to substitute commuter service and/or charter air service for scheduled air carriers without prior notice. All terms and conditions governing NCL's Air Sea Program and the air transportation arranged by NCL will equally apply to such chartered air service. Flight schedules may not, in some cases, be the most direct, and connections, layovers and involuntary overnights in route may be necessary depending on the departure city and final destination . The cost of such overnight arrangements (food, lodging, transfers and items of a personal nature) will be the passengers' responsibility. Actual flight schedules, fare basis and applicable rules cannot be committed until airline tickets are issued. Airline tickets are issued on fares that are capacity controlled and highly restrictive. These airline tickets may not be reissued or exchanged for another carrier or routing. Airfares include all fees, surcharges, and government taxes.
Seat Assignments & Special Air Service Requests
For seat assignment requests, please contact the airline directly upon receiving your ticket confirmations. NCL cannot confirm seat assignments. Once seats are booked or purchased directly with the airline, NCL cannot provide a refund, adjust, or amend those seat requests. Special meals, addition of frequent flyer number or other types of ancillary services related to your airline record must be made directly with the airline carrier.
Airline imposed personal charges such as baggage charges may apply and are not included.
Name changes or corrections
All guests must provide their complete legal name exactly as it appears on their required travel documentation. If your full legal name(s) does not reflect correctly on your cruise confirmation, please contact Norwegian Cruise Line at 1800-327-7030 or your travel advisor immediately.
Failure to provide your correct complete legal name prior to final payment, will result in a nonrefundable change fee of $150. Flights booked without your complete legal name exactly as it appears on your required travel documentation may result in denial of boarding by the airline.
If you have received your flight confirmation and you are booking a post shore excursion, this excursion must end at least three hours prior to your flight departure time. Otherwise, your excursion may cancel due to a flight conflict. We apologize in advance if there is a subsequent schedule change by the airline that may cause a cancelation to your excursion.
For guests who prefer customized air arrangements, NCL can handle all special requests through the Premium Air Service Desk. These include such requests as specific airline carriers, routings, upgrades, or adding a specific stopover. Air Customization is available for Air Sea guests up to 110 days prior to sailing. Additional fees, charges and taxes related to air transportation imposed by U.S. and/or foreign governmental or quasi-governmental authorities including passenger and airport facility charges, air departure taxes, foreign airport taxes, customs/immigration/security fees, airport service charges and inspection fees may be applicable. Please note, customization is not combinable with our air promotion and is not available after tickets are issued.
Schedule changes after tickets have been issued
Any air itinerary schedule change initiated by the airline in excess of 72 hours prior to your travel date will be managed by NCL. A schedule change communication containing your new flight information will be sent to the email on file. If there are delays, cancelations, or any schedule changes within 72 hours of your departure time, you will need to work directly with your airline for re-accommodations. These changes are beyond the control of NCL. It is important that you reconfirm your flight times within 72 to 24 hours of departure on the airline website to ensure no changes have been made.
Flight Assistance While Traveling En-Route (Pre and Post Cruise)
In the event that your flight is changed or cancelled by the airline due to mechanical, inclement weather, strikes or any other involuntary reason, you should immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join a cruise. In most circumstances, the airline can arrange alternative flights at the airline counter, so you can get to the ship or the hotel destination. Please notify NCL through the "Flight Assistance Hotline" (contact numbers below) as soon as possible if a delay or cancellation. Please provide the agent with the new flight information, if applicable. Please note that air tickets cover flights from and to the vessel. Failure to travel on the outbound flight may resolve in automatic cancellation of the return flight.