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Norwegian Cruise Line
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Norwegian Communications Centre
Norwegian Communications Centre
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Centre
Norwegian Communications Centre
Reserve your dining now
25422881Apr 1, 2014
Norwegian Communications Centre
Norwegian Communications Centre
Don’t Lose Your Reservation!
25422881Apr 1, 2014
Norwegian Communications Centre
Norwegian Communications Centre
Don’t Lose Your Reservation!
25422881Apr 1, 2014
From: Norwegian Comunications CentreSent: May 21, 2014Subject: Beverage Packages Now On Sales

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*Terms & Conditions
Package not available on sailings less than 5 days or charter sailings.

Additional Terms and Conditions

1. Introduction

Effective date: 12/18/17

Applies to following countries and regions: China, Bangladesh, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand

The transportation of Guests and baggage is governed by the terms and conditions of the Guest Ticket Contract contained in the Passenger Cruise Ticket. Your acceptance of the Guest Ticket Contract and acceptance of passage on the vessel constitute acceptance of the terms, conditions and information contained in this brochure and the Guest Ticket Contract. The Guest Ticket Contract contains information that affects your legal rights, and we recommend you read the terms carefully.

In the event of conflict between the terms and conditions contained in the Guest Ticket Contract and 1) these Terms and Conditions; 2) the terms of any Norwegian Cruise Line advertisement or offer; or 3) the oral or written representations of any Norwegian representative, the terms and conditions contained in the Guest Ticket Contract will apply.

Booking Procedure
There are 3 ways to book your chosen cruise holiday:
1. Contact your Travel Agent
2. Telephone our local Contact Centre
3. Online at

Quotes are only valid to the end of calls. You will be required to provide your full name as it appears on your passport as well as your date of birth. By making a booking with us through any of the three methods you acknowledge that you have read (and understand) the terms and conditions in the Guest Ticket Contract and the terms, conditions and information contained in this brochure, as you will be legally bound by such terms in connection with your booking. A copy of the Guest Ticket Contract can be obtained online at or a hard copy sent to you upon request.

Norwegian Cruise Line also recommends that all guests review the Additional Terms and Conditions listed below.

Norwegian Cruise Line is not responsible or liable for typographical errors, omissions or misprints. Norwegian Cruise Line further reserves the right to correct or amend the brochure or website. This web page may be withdrawn by Norwegian Cruise Line at any time, in its sole discretion, without notice to any party.

Download Guest Ticket Contract

2. Deposit, Payment, and Cancellation Fee Schedules

Promotions: Promotions are always subject to change and capacity control.

Amenities and Pre-Sell Components

Payment is required at the time when pre-sell component is booked. Norwegian Cruise Line reserves the right to cancel any amenity orders or pre-sell components without payment within 48 hours.

General Reservation Updates

  • Change in Number of Guests
    • Original voyage fare is protected for reservations changing from single to double occupancy.
    • Cancellation of second guest for a double occupancy booking will not result penalty. (Remaining single guest pays 200% of cruise fare and NCFs)
    • Additional (guest 3-8) guests rate is confirmed at time of booking.
  • Voyage Changes
    • Change in sail date within penalty will be considered as cancelling and rebooking. Fees will apply.
  • Name Changes
    • Full name changes are allowed up to 14 days prior to sailing.
    • Name correction (e.g. spelling mistake) can be made anytime up to 48 hours prior sailing.
  • Stateroom Category Changes
    • nce reservations are within cancellation period, changing to category with a lower rate is not allowed. Difference due to stateroom category change will not be refunded and fees will be applied.
    • Category change resulting on a higher or same rate is allowed even within cancellation period, subject to availability. Immediate payment must be made. For bookings within 14 days prior to sailing, credit card payment must be provided at the time of category change.

FIT to Include

FIT Reservations can be moved into a Group under the following guidelines:

  • The reservation is in BK status; appropriate payment (deposit or final) must be applied to reservation.
  • The promotion is combinable with Groups (check Fare Rules).
  • Commissionable FIT reservations cannot be included in groups enjoying net rate.
  • Deadline to include a reservation is 7 days prior to sailing.

Wire Transfer

  • Travel partner should provide proof of wire payment along with Payment Advice Form specifying reservation details and fund allocation.
  • Norwegian Cruise Line will not be responsible for any fees or charges incurred by the use of any payment method.

Urgent Requests with Net Due

Requests that will result in net due will not be accepted starting from 15 days prior to sailing without credit card payment. If payment is not received within 24 hours, the request made shall be considered forfeited / cancelled. Requests include but are not limited to shore excursion, dining, spa and entertainment.

Cancellation & No-show

  • Cancellation Fee for 3-8 Guests will follow the schedule outlined for 1st and 2nd guests
  • Name changes within 14 days prior to sailing and departure date changes are considered reservation cancellations and are subject to applicable cancellation fees. Please refer to FIT cancellation grid.
  • No refunds will be given on any cruise for no-shows.
  • Same cancellation policy applies for guest with denied VISA application.

FIT Deposit & Payment Schedules

  • FIT reservations booked require guest names. If a reservation is made without guest name, it will only receive a 24 hour option period. Reservations without names will not be available for external option extensions.
  • Options can only be extended maximum one time.

Mini-Suite, Balcony, Oceanview, Inside and Studio
Confirming Deposit Amount Final Payment
20% of voyage fare 70 days,prior to sailing

The Haven, Suites and Villas
Confirming Deposit Amount Final Payment
20% of voyage fare 120 days prior to sailing

FIT Cancellation Fee Schedules

Mini-Suite, Balcony, Oceanview, Inside and Studio
Days Prior to Sailing Cruise, Cruise Tour Cancellation Fee
119-70 Deposit
69-60 35%
59-15 75%
14-8 90%
7 days or less 100%

*Deposits are refundable until 120 days prior to sailing

The Haven, Suites and Villas
Days Prior to Sailing Cruise, Cruise Tour Cancellation Fee
119-106 45%
105-91 50%
90-61 75%
60 days or less 100%

*Deposits are refundable until 120 days prior to sailing

3. Group Reservations Terms (Except Affinity)

Group Deposit & Payment Terms

Groups (1-8 and 9-99 staterooms) Bookings
  • Norwegian Cruise Line may recall unsold space and/or all group allotments at any time, without any liability to the travel agent and/or guest. Unsold space is defined as any booking without guest names and paid Confirming Deposit.
  • Group space must be finalized by (1) submitting complete rooming list with all guest names assigned and (2) making full Final Payment by 70 days prior to sailing. Unsold space will be released.
  • Payments not received by due dates will result in cancellation of booking and/or confirmed space. Applicable cancellation fees and rebooking fees will be assessed.
  • All group staterooms are reserved under double occupancy basis. Additional guests will not be guaranteed. Travel agent can make requests when guest names are provided, subject to capacity control.
  • All group staterooms are booked under Guarantee (GTY) basis. A Guarantee stateroom (GTY) is one where there is no stateroom number assigned at the time of booking. Stateroom swap within the same group is permitted up to 14 days prior to sailing.
  • Staterooms under mandatory assignment cannot be held as a group allotment (Including but not limited to Haven & Suite). They can perform FIT to include with paid deposit.
  • All group event requests are subject to availability and requests sent within 14 days prior to sailing will not be accepted.
  • All due dates are aligned by Eastern Time and any late requests will be not be accepted or are subject to applicable charges.
  • Group Amenity Programme (GAP) does not apply.
  • FLEXNET groups do not entitle Tour Conductor Credit. For commission-based groups, one free berth for every 16 full fare paying guest is given (see General Terms and Conditions).
  • Tour Conductor Credit (TC) is a complimentary, cruise only credit (NOT including NCF's and Government Taxes) earned if the group sells 8 or more staterooms based on double occupancy and singles sold at 200% rate. It applies to commission-based Groups that meet certain criteria only. TC can be applied after final payment deadline to group bookings upon request.
    • The free “credit” is earned in the specific category in which the majority of the group space is sold.
    • If the same number of staterooms has been sold in two or more categories, the TC is based on the lowest of those categories.
    • Third and fourth guests do not count towards the TC.
    • Singles, less than 200% of the full fare will count as one guest.
    • Singles, paying 200% of the full fare will count as two guests.
    • Complimentary cruise-only TC is non-discountable and non-commissionable.
  • 1-2 day cruises allows one maximum complimentary cruise-only TC for 16 full fare paying guests or 8 staterooms, based on double occupancy for cruises.
  • RQ delegate reservations will receive a 7 day option period when guest names are added and will change to OF status. If reservation is not paid/acknowledged definite, the option will automatically expire. OF status reservations without names will only receive a 24 hour option period.

Group Deposit & Payment Schedules

1-8 Staterooms
Initial Deposit Amount (on group level) Confirming Cabin Deposit* Final Payment
N/A 20% of Voyage Fare 70 days

*Once a reservation is assigned, rules will follow FIT schedule (deposit will be due at end of option period)

9-99 Staterooms
Initial Deposit Amount (on group level) Initial Deposit Due Confirming Cabin Deposit* Final Payment
$25 per cabin 30 days after blocking space 20% of Voyage Fare 70 days

*Once a reservation is assigned, rules will follow FIT schedule (deposit will be due at end of option period)

Groups Cancellation Fee Schedules

1-6 Day Sailings
Days Prior to Sailing Cruise, Cruise Tour, Air, Land and Add-on Cancellation Fee
89-70 Deposit
69-60 35%
59-15 75%
14-8 90%
7 days or less 100%

*Deposits are refundable until 120 days prior to sailing

7+ Day Sailings
Days Prior to Sailing Cruise, Cruise Tour, Air, Land and Add-on Cancellation Fee
119-70 Deposit
69-60 35%
59-15 75%
14-8 90%
7 days or less 100%

*Deposits are refundable until 120 days prior to sailing

Cancellation Fee for Guest 3 to 8

Cancellation Fee for 3-8 Guests will follow the schedule outlined for 1st and 2nd guests

4. Guarantee Stateroom bookings (“GTY” or “GTY Stateroom”)

A Guarantee stateroom (GTY) is one where there is no stateroom number assigned at the time of booking.

  • The guarantee rate only guarantees: the ship, sailing date, fare, and a stateroom in the category paid for or possibly higher.
  • The guarantee rate does not guarantee: deck or location, bedding arrangements, specific stateroom number, un-obstructed view / enclosed balcony nor upgrade.
  • Staterooms are assigned any time after final payment and up to day of sailing.
  • Once the stateroom has been assigned, there will be no changes.

NOTE:A GTY Stateroom cannot be booked on a back-to-back reservation.

Promotions are excluded on the above mentioned categories and not recommended if you have specific requirements, such as deck & window preferences, proximity to elevators, etc.

5. Age of Travel

Company policy states that a guest under 18 years of age must be accompanied in the same, connecting or next to a stateroom with adult guest, who must be 18 years of age or older at the time of embarkation.

  • Two people under the age of 18 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian representative at the pier before embarkation.

For guests under the age of 18 travelling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorises the minor's travel and further authorises medical treatment in case of an emergency must be delivered to a Norwegian Cruise Line representative at the pier during check-in.

  • If visiting a Canadian port, Canadian Law requires a separate letter of authorisation in addition to this form.

Children under 2 years of age cruise at the 3rd and 4th Guest rate in the same Stateroom. Children that are 2 years of age or over, where travelling twin share, will be charged the full Guest rate for the applicable Stateroom. Infants sailing onboard a Norwegian vessel must be at least 6 months of age at time of sailing. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing.

NCL offers programmes for children and teenagers. For further information in relation to youth programmes, please refer to:

6. Pregnancy

Norwegian Cruise Line will not accept guests who will have entered their 24th week of pregnancy by the time their travel with Norwegian Cruise Line concludes. A Statement from the expectant mother's doctor, stating her due date and fitness to travel must be provided prior to boarding. Norwegian Cruise Line will not be responsible or liable for any complications of pregnancy which arise or occur during the cruise.

7. Drinking on-board

If you are 18-20 years of age and you have the written consent of your parent (parent must be on-board), you may purchase beer or wine for yourself only when the ship is sailing in international waters (except on Alaska and Hawai’i cruises where you must be 21 years of age to consume or purchase alcohol of any kind).

However, Guests 18 years of age or older are permitted to purchase and consume alcoholic beverages without written consent from their parent when sailing on roundtrip European, Australian and New Zealand voyages. Unlimited beverage packages are not available to any Guests under 21 years of age.

We encourage the responsible use of alcohol and accordingly reserve the right to revoke the drinking privileges of any Guest who violates Norwegian's Guest Conduct Policy or who is deemed a danger to himself or herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian's Guest Conduct Policy may result in immediate disembarkation.

8. Gambling Policy

If you want to gamble in our casinos, you must have a valid ID showing you are 18 years or older. If a Guest under the age of 18 wins in the casino and cannot provide proof of age, he or she will not be paid the winnings. Gaming vouchers and table game chips must be redeemed prior to cruise end. There is no casino on Pride of America. Please note that the casino will be closed whenever the ship is in territorial waters that prevent the casino from operating without the need for a specific authorisation.

9. Visa and Travel Documents

Any required VISAs must be handled by the travel agent for their guest. Norwegian Cruise Line will not provide VISA information.

10. Onboard Account/purchases

Onboard currency
The currency used onboard all Norwegian Cruise Lines International ships is US Dollars.

Your onboard account
All Norwegian Cruise Line ships operate on a 'cashless' system. When you check in you will receive a onboard guest account card and all purchases made onboard the ship are made using this card. At the end of the cruise you will receive a statement summarising the charges on your account. To settle your account we require you to register your credit card at check-in. As all onboard accounts are payable in US Dollars, your credit card provider or financial institution may levy a foreign exchange transaction fee. Please note that when paying by credit card we obtain daily authorisations from your bank or financial institution, in some cases these may be held for up to 10 days for credit cards and 30 days for debit cards, after your cruise ends and will show as a pending/ pre-authorisation transaction. For this reason we do not recommend the use of Debit Cards or prepaid Debit Cards. Our ships do not accept international bank issued foreign currency cards if these do not contain your name either printed or embossed on the front of the card. Norwegian Cruise Lines International onboard accounts may be settled in cash. We cannot accept personal cheques and any currency other than US Dollars.

11. What’s included in my cruise fares?

All prices shown on our website are quoted in USD (as applicable, depending on where the ticket is being acquired) unless otherwise stated, and are based on two people sharing the specified Stateroom grade. Cruise fares cover the cruise for you (and your baggage allowance) from the point of departure as specified on your cruise voucher to the point of final destination as specified on your cruise voucher, and include the following, where applicable:

  • full on-board accommodation;
  • complimentary and freestyle on-board dining within prescribed hours, not including specialty restaurants;
  • on-board entertainment (subject to the exclusions set out in clause 10, below);
  • on-board gym access (but not personal training or exercise classes);
  • on-board poolside activities;
  • access to on-board Kids Club and youth programmes (but not baby sitting or group sitting);
  • on-board outdoor pools and hot tubs;
  • in respect of total cruise prices, all taxes (subject to change);
  • fuel costs (subject to change);
  • the service charge referred to below (subject to your election).

12. What’s not included in my cruise fare?

In addition to the exclusions noted above, cruise prices do not include the following:

  • additional gratuities and (at your election) the service charge (refer below);
  • meals in specialty restaurants;
  • entertainment-based dining;
  • alcoholic beverages;
  • specialised tea and coffee; fresh juices; bottled water; soft drinks and energy drinks;
  • room service convenience charges of $USD7.95 can be charged to your Stateroom;
  • à la carte menu items;
  • spa treatments and salon services;
  • exercise classes and personal trainer;
  • casino and gambling activities;
  • transfers and airfares (unless pre-purchased with air/sea packages);
  • hotel stays pre-/post-cruise (unless pre-purchased);
  • duty-free shopping;
  • shore excursions;
  • photography;
  • internet access;
  • group babysitting services;
  • specialty on-board seminars;
  • art purchases;
  • gift shop purchases;
  • video arcade;
  • phone calls off the ship;
  • satellite connection for mobile phones;
  • laundry services;
  • travel insurance (unless-pre-purchased);
  • use of the Medical Centre;
  • any additional credit card and fuel surcharges; and
  • taxes on the provision of additional services, including services that are not provided by Norwegian.

Not all fees associated with youth programmes are included in the cruise fare. For further disclosure, please refer to:

NCL may release promotional fares from time to time. Promotional fares are subject to the specific terms and conditions associated with the promotion. Guests should ensure that they read and understand the terms and conditions that apply to the promotion before making a booking.

13. Cruise Ticket

Provided the reservation is paid in full, the eDoc will be available starting at 60 days prior to sailing. eDocs for GTY stateroom reservations will not be available until 30 days to sailing and at 14 days prior to sailing for cruisetours. In case whereby a booking has net due after eDoc release, the original eDoc becomes invalid.

An eDoc ticket will not be automatically processed as long as it shows any money due.

Please note that, following your booking, your cruise documentation will become available online ("eDocs"). Your eDocs serve as your cruise voucher and include key information such as your departure date and itinerary.

14. Boarding Time

Norwegian Cruise Line shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call.

An eDoc ticket will not be automatically processed as long as it shows any money due.
  • In order to facilitate the embarkation process, guests are requested to complete the Online Check-in at least 2 days prior to sailing.
  • All guests who have completed Online Check-in must complete check-in at the cruise terminal and be onboard the ship no later than 1 hour prior to the departure time noted on their cruise documents or they will not be permitted to sail.
  • Guests who have not completed their Online Check-in at least 1 day prior to sailing will be required to complete check-in at the cruise terminal at least 2 hours prior to the departure time noted on their cruise documents or they will not be permitted to sail.
  • Any late arriving guests may join the ship at an approved port of call in the scheduled cruise itinerary. Such guests will be responsible for all applicable fees and travel expenses to that subsequent port of call.

15. Jones Act - United States ("U.S.") consecutive cruises

Please note that due to restrictions under the U.S. Passenger Vessels Services Act (Jones Act), we cannot accept reservations for consecutive itineraries that begin in one U.S. port and conclude in a different U.S. port. In the event such an itinerary is booked, Norwegian reserves the right to cancel one of the cruises at the Guest's expense and/or the Guest shall be responsible for any and all Jones Act fines that result due to such booking. Local cabotage laws are subject to change at any time without warning. Deviations are not permitted.

Definitions: 'Deviation' - request from guest to embark or disembark at a port of call other than the scheduled embarkation/disembarkation port.

Consecutive cruises are two or more cruises taken immediately after one another (back-to-back) on the same ship. Please note that there may be duplication of onboard programmes, menus and entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities may not be available on changeover day. On the changeover day, it may be necessary for you to disembark the ship in order to comply with customs and immigration and to re-register your onboard account card for the new sailing. It may not be possible to retain the same stateroom on consecutive cruises.

Consecutive cruises are treated as independent cruises for the purposes of payment of deposits, balance due dates and cancellation charges. Any credit remaining on an onboard account is not transferable between any cruises, including consecutive cruises.

16. Is there a service charge? (Gratuities)

The reason there's a fixed service charge is an important one: Our Crew (as are the crew from other lines) is encouraged to work together as a team. Staff members including complimentary restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a combination of salary and incentive programmes that your service charge supports. How much is the charge? Onboard Service Charges are additional.

How much are the service charges?

For bookings made prior to April 1st, 2018, that prepay their service charges before their sail date:

$16.99 USD per person per day for The Haven and Suites;
$13.99 USD per person per day for all other stateroom types
Norwegian Sky All-Inclusive and Norwegian Sun All-Inclusive (Port Canaveral sailings only)
$21.99 USD per person per day for Suites;
$18.99 USD per person per day for all other stateroom types

(To pre-pay your service charges, Log In to My NCL or contact your travel professional)

For bookings made on or after April 1, 2018 or for sailings April 1, 2018 and beyond whose service charges have not been prepaid:

For all ships excluding Norwegian Sky, Norwegian Sun (3-5 night sailings departing from Port Canaveral) and Norwegian Joy

$17.50 USD per person per day for The Haven and Suites
$14.50 USD per person per day for all other stateroom types

Norwegian Sky All-Inclusive and Norwegian Sun All-Inclusive (Port Canaveral sailings only)

$22.99 USD per person per day for Suites
$19.99 USD per person per day for all other stateroom types

Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax *Excluding Norwegian Sun's 10-Day Southern Caribbean sailing from Port Canaveral on November 16, 2018.

For all spa and salon services, beverage purchases, specialty restaurant dining and entertainment-based dining, there will be an additional 20% service charge added to the total cost of the service.

Are service charges across the board for all guests?
All guests 3 years or older.

At what point in the booking process can the prepaid charges be added?
They can be added at anytime up to 24 hours prior to sailing.

Why would I prepay my service charges?
The convenience of pre-paying the service charges allows you to plan your budget prior to your cruise giving you additional freedom while on board.

If I cancel my cruise are the service charges refundable?
Yes! The service charges are 100% refundable.

17. Travel Protection (Travel insurance)

We highly recommend you purchase appropriate personal travel insurance to cover you in the event of (including and not limited to) you cancelling your booking with Norwegian; any third party cancellations; baggage damage; accident cover costs; medical injury and expenses; and any other liabilities that will not be covered by Norwegian. Please note each travel insurance policy will have different levels and amounts of scope depending on the particular insurance provider and the level of cover purchased. Accident Compensation Corporation do not cover your travel onboard, it is important that Guests consider purchasing international travel insurance for all sailings as you may not be able to recover any charged, medical costs, repatriation and other expenses that may be incurred.

18. Baggage Loss or Damage


Each Guest is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 23 kilograms. Guests travelling by air will need to check with the applicable airline for specific restrictions.


Baggage lost or damaged when boarding or disembarking the ship must be reported, and a report ("Irregularity Report") must be filed with the Guest Services Desk or Norwegian personnel prior to ship's departure from port or prior to leaving the local customs area, if the loss or damage is apparent. In any event the loss or damage must be reported to us within 7 days of disembarkation after the end of the cruise. Norwegian will not be responsible for any loss or damage which is not so reported. To the extent permitted by law, Norwegian's liability for loss or damage to personal baggage shall be limited to $AUD/$NZD150 (as applicable, depending on where you purchased your ticket) per Guest, and Norwegian will not be liable for normal wear and tear of baggage, such as small dents, tears, dents, or scuffs.

Guests' baggage and property are transported, stored and handled at owners' risk at all times. Norwegian strongly urges you to insure all baggage and personal effects prior to leaving your residence and ensure that all valuable and important items are carried in your hand luggage and not packed in your luggage or left unsecured in your suite or elsewhere onboard the ship. Important items can be deposited with the Guest Services Desk or, where available, in the mini-safe in your room.


Norwegian or any governmental officer, port official or their representatives may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections, or may search or inspect your baggage with or without you being present. As a result of a search or if you refuse to submit yourself or your baggage to a search, we may refuse to carry you and your baggage and may deliver your baggage to government, port or other officials if required to do so. Except as otherwise provided by applicable laws, if a search or screening causes damage to you or your baggage we will not be liable for the damage, unless it was caused by our negligence.

Banned items

You must not pack in any luggage or bring onboard any item specified as dangerous or illegal (e.g. guns, explosives, drugs, animals, flammable items, etc.). Power boards, irons, candles, electrical transformers and drones cannot be brought onboard. To obtain a full list of prohibited items, please contact the Norwegian Reservations Department. In addition, we may specify other items which you must not bring with you and may also refuse to allow you to take onboard any item which we consider to be inappropriate. If we or the captain of the ship have reason to believe that any banned item has been brought onboard, we reserve the right to confiscate any such item or substance for the duration of the cruise, as well as to hand any such item over to law enforcement agencies, as necessary. Norwegian will not be liable for any damage caused by any banned item or substance brought onboard, unless such damage was caused by our negligence.

All items purchased during a cruise will be subject to applicable quarantine clearance procedures be local authorities on disembarkation.

19. Guarantee and Rate

All prices are quoted in $USD (as applicable, depending on where you purchase your ticket) and are correct at the time of publication or until, if quoted over the phone, the end of the phone call (as applicable), unless otherwise stated. Once we have received your deposit or full payment, the cruise rate is secure, except in the event of substantial increases in operating costs, tariffs or government or quasi-government taxes and fees (including port charges, fuel surcharges and taxes) that are beyond Norwegian's control. In such cases, we reserve the right to add a surcharge, whether you have confirmed a booking under deposit or have made final payment. We will notify you before any such surcharge is added to your cruise fare. In some circumstances you may be entitled to cancel your booking (and to a full or partial refund of any payments made to the date of cancellation) where an additional surcharge has been added prior to embarkation and we have failed to notify you within a reasonable time. To the extent permitted by law, we reserve the right not to honour any published prices that we determine are erroneous due to printing, electronic or clerical error and /or withdraw the product from sale and refund any payments made at the incorrect price, subject always to any requirements under the Consumer Laws.

20. Itinerary Changes

TIn the event of strikes, lockouts, stoppages of labor, riots, weather conditions, mechanical difficulties or any other reason whatsoever, Norwegian Cruise Line has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice.

  • Norwegian Cruise Line may, but is not obliged to, substitute another vessel for any sailing and cannot be liable for any loss to guests by reason of such cancellation, advancement, postponement or substitution.
  • Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Norwegian Cruise Line shall refund all passage moneys paid by the guest.

21. Refusal of Passage

Norwegian reserves the right to decline to accept any person as a Guest on the cruise. Guests are required to adhere to the Guest Conduct Policy and Customer Contract at all times during the cruise. Each Guest - or, if a minor, his/her parent or guardian - shall be liable to and shall reimburse Norwegian for all damage to the ship and its furnishings, equipment and property caused by any wilful or negligent act or omission on the part of the Guest. In addition, expenses of any kind including fines, penalties, duties and other charges incurred by Norwegian and which are attributable to a Guest's failure to comply with the regulations of the ship or any governmental authority shall be paid by that Guest to Norwegian on demand.

The ship’s captain may refuse transportation to any Guest or may require any Guest to disembark who, in the sole discretion of the ship’s captain, is believed to:

  • be dangerous to himself or herself or others;
  • disturb Norwegian’s staff, other Guests or crew and pose a threat to their safety or security;
  • fail to comply with any applicable law, rule, regulation or order or this Customer Contract;
  • unable to comply with the reasonable instructions of Norwegian or its representatives relating to security or safety;
  • require special assistance and has not made prior arrangements with us, or fails to meet our medical requirements;
  • be under the influence of excessive alcohol or drugs or is (or is reasonably believed to be) in unlawful possession of drugs;
  • be unable to produce valid cruise documentation for a specified reservation and on a specified date and cruise;
  • be unable to provide identification prior to embarkation or cannot prove that they are the Guest specified in the cruise documentation under which they wish to travel;
  • be unable to embark due to any law, regulation, order or immigration direction from a country to which the Guest is travelling or departing from;
  • be intending to embark under cruise or identification documentation which we have reason to believe has not been paid for, has been reported lost or stolen, has been transferred or substituted, has been acquired unlawfully, or which has been tampered with or is counterfeit.

Such Guest may be left at any port or place at which the ship calls without any liability to Norwegian. Norwegian shall not be required to refund any portion of the fare paid by any Guest who must leave the ship prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the ship for any other reason, nor shall it be responsible for lodging, medical-care expenses, meals, return transportation, or other expenses incurred by the Guest, unless required by law. Guests should be aware that it is not always possible to leave a cruise early, due to border and quarantine restrictions, and visa requirements.

22. Specific Needs

Guests with medical needs should contact for specific requirements. Norwegian Cruise Line reserves the rights to restrict boarding with potential safety concerns due to potential safety or health concerns. Travel partners and guests are responsible in ensuring their fit for travel and fulfillment of cruise requirements including but not limited to the below. Failure to fulfill cruise requirements by embarkation may result in boarding being denied, with no refund of cruise fare provided.

23. Medical Services

A physician and a nurse "medical personnel" are on board for each sailing and are generally available for Guest consultation during specified hours and 24 hours a day for medical emergencies while the ship is at sea. Shipboard infirmaries are equipped to provide only basic medical care and do not offer care for conditions requiring long-term care or specialised expertise or equipment. As Norwegian is not in the business of providing medical care, medical personnel and the services they provide are for the convenience of our Guests only, and such personnel work directly for the Guest and charge for their services. The Guest acknowledges that the ship may travel to destinations where medical care or evacuation is delayed or unavailable.

Medical personnel on board Norwegian ships shall not be considered as employees, servants or agents of Norwegian. The Guest acknowledges and agrees that Norwegian cannot intervene, supervise or direct the medical decisions and/or care provided by on-board medical personnel and that Norwegian shall not be liable in any respect whatsoever for the medical care, treatment or diagnosis of Guest by medical personnel on board or ashore, nor for any other act or omission related to, occurring during, or arising from the medical treatment, consultation or services provided to or for a Guest. Guests are responsible for all fees and costs associated with medical services provided by on-board medical personnel or incurred for any emergency medical evacuation or deviation. All Norwegian cruises are outside the scope of private health insurance, consultations, treatments and medicines are charged at private rates and must be claimed through your international travel insurance.

24. Smoking Policy

A guest must be at least 18 years of age to purchase, possess or use tobacco onboard.

All indoor public spaces are smoke free, with the exception of designated smoking areas.

Additionally, smoking will not be permitted in staterooms or on stateroom balconies. Outdoor smoking areas will be in designated areas. Electronic cigarettes can only be used in designated smoking areas. Guests in violation of the stateroom and balcony smoking policy may be charged a fine from US$250 as a stateroom cleaning fee. Cigars and pipe tobacco can be enjoyed in designated outdoor areas.

Please note that the above policy is subject to revision in order to comply with current applicable health legislation, where countries have local smoking regulations. This may mean that smoking is prohibited except in designated outdoor areas or when arriving/departing certain ports.

25. Transfers

Airport to pier (if applicable) transfers and vice versa are available for purchase for all Guests. Guests who want to purchase transfers should contact our Reservations Department and also advise them of the correct flight times. The Guest is responsible to advise the Reservations Department of any flight schedule changes. All Guests who purchase transfers will receive a transfer voucher prior to departure. Upon arrival in the city of embarkation, Guests should proceed to the baggage claim area to claim their luggage. A Norwegian representative will meet them in the baggage claim area on domestic flights and outside of customs on international flights to assist with their transportation to the ship or hotel (if applicable). For cruise-only Guests booking their own return flights, we suggest a departure time no less than six hours after the announced arrival time of the ship. If we are arranging off-board transportation or other services for you, we act only as agent for the third party providing those services and the terms and conditions of the Consumer Contract do not apply to such transportation. The operators' terms and conditions may significantly limit or exclude liability, and will be made available to Guests upon request. Norwegian shall not be responsible for any damage or inconvenience caused by late air, car or motorcoach arrivals, or for any damage to property or personal injury suffered off the ship, where that loss or damage is not attributable to the acts or omissions of Norwegian in arranging any transportation or transfer.

26. Tenders

In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Guests will go to a tender platform from which you will board the tender. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. Please note that passengers use tenders at their own risk. Norwegian shall not be responsible for any damage to property or personal injury suffered in using a tender, where that loss or damage is not attributable to the acts or omissions of Norwegian.

27. Applicable Law and Forum and Limitations on Actions

For further information, please refer to the Guest Ticket Contract.

28. Your Travel Agent

Your travel agent acts for you in making the arrangements for your cruise and any related travel, lodging and tours. Norwegian cannot be responsible for the financial condition or integrity of any travel agent utilised by you. Norwegian is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Norwegian, for which you shall at all times be liable to Norwegian, or any failure to remit a refund from Norwegian to you.

Note: If you book a cruise-only holiday with Norwegian through a Travel Agent in conjunction with other services such as flights, transfer and accommodation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your Travel Agent and not with us. You should obtain a copy of your Travel Agent’s booking conditions before or at the time of booking to ensure that those terms are acceptable to you. Please note, we do not have any liability to you in these circumstances.

29. Safety and Security

Norwegian visits a large number of ports in numerous countries around the world. At any given moment, there are likely to be "trouble spots" in the world, in terms of crime and/or war or terrorist actions. Accordingly, it may be necessary to change the published cruise or Shore Excursion itinerary. Any such changes are for your safety and beyond Norwegian's control. While Norwegian endeavours to provide reasonable protection for your comfort and safety on board its ships, Norwegian makes no representation as to the safety, conditions or other issues that may exist at any destination and cannot guarantee freedom from all risks associated with war, terrorism, crime or other potential sources of harm. Norwegian reminds all Guests that they must ultimately assume responsibility for their actions while ashore. The Governments and other similar government agencies regularly issue advisories and warnings to travellers, giving details of local conditions in specified cities and countries according to the agency's perception of risks to travellers. Norwegian strongly recommends that Guests and their travel agents obtain and consider such information when making travel decisions. Also, please be advised that weapons and illegal narcotics (including medical marijuana or similar drugs used for medicinal purposes) are not permitted on board any Norwegian ship.

30. Our Liability

Subject to the limits and exclusions of liability below we will make sure that the services we have agreed to perform or provide as part of this Customer Contract with you are made, performed or provided with reasonable skill and care. This means that, subject to the terms and conditions of the Customer Contract, we will accept responsibility for a breach by Norwegian or its employees, agents or contractors of the Customer Contract or if Norwegian or its employees, agents or contractors fail to use reasonable skill and care in performing or providing, as applicable, the services set out in the Customer Contract. We will only be responsible for what our employees, agents and contractors do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to perform (for agents and contractors).

General exclusions

Other than as specified in these Terms and Conditions or applicable laws, we exclude all liability for any costs, expense, losses or damages whatsoever that may arise in any way in connection with your cruise.

To the maximum extent permitted by law, we will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

  • the act(s) and/or omission(s) of the Guest(s) affected or any member(s) of their party;
  • the act(s) and/or omission(s) of a third party not connected with the provision of the services provided by or on behalf of Norwegian; or
  • the occurrence of events of ‘Force Majeure’ (as that term is defined at clause 16).

We are not liable for any damage arising from our compliance with any laws or government regulations or your failure to comply with the same.

These Terms and Conditions (including any exclusion or limitation of liability) apply to and are for the benefit of any Norwegian representatives or employees to the same extent as they apply to us. The total amount that you can recover from us, any Norwegian representative or employee will not be more than the total amount of our liability, if any.

Except where these Terms and Conditions provide otherwise, our liability, if any, is limited to proven compensatory damages.

Consumer Guarantees

Without limiting the application of any other limitation or exclusion of liability in these terms and conditions and the Customer Contract, to the maximum extent permitted by the Consumer Laws, our liability under this Customer Contract is limited to resupplying the services to which this Customer Contract relates or the payment of the cost of having the services to which this Customer Contract relates supplied again, as determined by us.

Consequential Loss

To the maximum extent permitted by law, we exclude liability for indirect and consequential loss, being any claim or liability that does not arise naturally and according to the usual course of things from the event giving rise to the claim or liability under the Customer Contract, including a claim or liability under the Customer Contract that arises due to special circumstances of the parties that were not known to the party having a liability under the Customer Contract, including (without limitation) any loss of expectation, loss of opportunity, loss of cost saving, loss of goodwill or loss of enjoyment, in each case whether or not such claim or liability was in the contemplation of the parties at the date of entering into this Customer Contract.

Contributory Negligence

To the maximum extent permitted by law, our liability (if any) will be reduced in proportion to any contributory negligence or fault on your part or the part of any other person that is not an employee, agent or contractor of Norwegian.

Third Party Services

Please note we cannot accept responsibility for any services which do not form part of this Customer Contract. This includes, for example, any additional services or facilities, which your hotel, airline or any other supplier agrees to provide for you which do not form part of the cruise we operate. In the event that Norwegian arranges for the transportation of Guests to and from the ship, or sells tickets for shore-side tours or arranges any other services which are operated by independent contractors, Norwegian does so for the convenience of Guests and, to the maximum extent permitted by law, disclaims liability for any delay, damage, loss, injury or death which results from the use of those services and which is not occasioned by reason of the fault or negligence of Norwegian or any of its employees, agents or contractors.

Without limiting the application of any other limitation or exclusion of liability in these terms and conditions and the Customer Contract, our liability to you for death, injury, loss or damage to luggage shall be limited in accordance with applicable law, regulation or international convention. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited by applicable law, regulation or international convention. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis, the most the carrier or hotel keeper concerned would have to pay under applicable law, regulation or international convention, which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention).

Where a carrier or hotel would not be obliged to make any payment to you under any applicable international convention, regulation or in accordance with applicable law in respect of a claim or part of the claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment under any applicable international convention, regulation or in accordance with applicable law in respect of a claim or part of the claim, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

Nothing in these ANZ Terms and Conditions, except where we state otherwise in writing, gives up any exclusion or limitation of liability to which we are entitled, or any defence available to us, under any applicable law or international convention which may apply.

31. Your liability

You agree to use all reasonable efforts to report any complaint or claim onboard or otherwise to bring it to our attention as soon as possible. You acknowledge that any failure to do so may limit our ability to investigate the matter following your cruise.

You must ensure that you are using an up-to-date brochure when you book your cruise. We cannot accept any liability whatsoever for any mistakes or any incorrect/inaccurate information which results from the use of any out-of-date brochure. It is your responsibility to:

  • ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order; and
  • ensure that you comply with all laws, regulations and order of the places you will visit, including as to inoculations and health documents. If we provide assistance for any of these aspects of travel this does not release you from your responsibility in respect of these matters.

32. Privacy

Norwegian has in place a Privacy Policy which informs Guests and other Norwegian customers of how we collect your personal or sensitive information and how we use, store and disclose that information. Please note that Norwegian also has in place processes to address any complaint in relation to the disclosure or use of personal or sensitive information. To make an enquiry, a complaint or to obtain a copy of the full Privacy Policy of Norwegian Cruise Line, please contact us in one of the following ways:

Alternatively, a copy of our Privacy Policy can be found online at

Please note that, in order to process your booking we need to obtain certain personal (and, in certain circumstances, sensitive) information about you. In providing this information, you authorise us to collect, use and disclose such information about you in accordance with the Norwegian Privacy Policy.

Please note that all details you give us in connection with your booking will be kept confidential and will only be stored and used for marketing purposes including sending information about our exclusive offers and products by email and messaging services and by telephone and fax. Please note that you are able to remove your details from our contact lists at any time.

If you object to any of the above uses of your personal information, or believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us in one of the above mentioned ways.

Information required from you

At the time of booking we will require guest contact information for all guests on the booking including email address and contact phone number. In the event of last minute schedule changes or emergency situations we may need to use this information to contact the guest directly. Please provide the relevant details at the time of booking your cruise or no later than the deposit due date. Our procedures may change from time to time and we will inform you of any changes at the time of booking or as soon as possible thereafter. Please also see Privacy Policy Statement on our website.

Security Cameras

Please note that Norwegian uses CCTV (Closed Circuit Television) to monitor and record public areas of all Norwegian ships for the safety and security of our Guests. This footage is confidential and may be stored for such period as is permitted under any applicable law, regulation, policy or code. It is only available for viewing as permitted and required by law. Norwegian is not responsible for any consequences arising from the viewing and use of this footage.

33. Reading Down

If any of the terms and conditions of these Terms and Conditions, or otherwise included in the Customer Contract, is invalid, illegal or unenforceable, it will be read down to the extent necessary to ensure that it is not invalid, illegal or unenforceable. If that is not possible, the invalid, illegal or unenforceable term or condition will be severed from the Customer Contract and the other conditions will remain valid.

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