• Norwegian's Peace of Mind Norwegian's Peace of Mind

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Norwegian's Peace of Mind

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With Norwegian's Peace of Mind, you can book with ultimate freedom and flexibility. Change plans as needed and feel confident knowing that we're looking out for your health and safety. We've got your back.

Your Safety is Our Priority

Your Safety is Our Priority

To ensure your health and safety, we’ve implemented some of the strictest measures in the industry including:

• Rigorous pre-embarkation screenings

• Non-touch temperature checks for all guests and crew

• Disinfection and sanitization protocols on all ships

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Navigating New WatersTogether

Enjoy Freedom and Flexibility When Booking Your CruiseOur Commitment

Enjoy Peace of Mind when you book with Norwegian Cruise Line. Change of plans? No problem. Want to use your Future Cruise Credit next year? Or even the year after? Sure thing. Whenever you're ready, we'll be ready to welcome you back on board.
Cancel Up to 48 Hours Prior

Cancel Up to 48 Hours Prior

For all cruises through November 30, cancel up to 48 hours prior to your vacation start date.

Refund

100% Future Cruise Credit

Enjoy the flexibility to use your 100% Future Cruise Credit for sailings through December 2022.

MeasuresTo Ensure your Safety

Measures to Ensure Safety

Your health and well-being is our top priority. So much so, that we've implemented some of the strictest measures in the industry. All guests will be asked to complete a pre-embarkation Public Health Questionnaire certifying their current health status and recent travel history. Also, all guests and crew will be administered a non-touch fever temperature check prior to boarding. Guests who do not meet this strict criteria may not be allowed to board.

While on board, any persons who exhibit symptoms of any respiratory illness, flu-like symptoms, cough or a fever above 100.4F/38C will be subject to additional screening at our onboard Medical Centre and may be subject to potential quarantine and disembarkation. Our onboard medical centres are staffed with medical professionals and are available 24/7.

We have also implemented additional cleaning and disinfection protocols on board all of our ships. These protocols will be strictly enforced in addition to our already rigorous sanitization standards in place.

Information onSuspended Sailings

Your safety is our #1 priority-both on and off our ships. Due to the current global environment, we are extending the suspension of all sailings across our fleet through July 31, 2020. We are thinking of each and every one of you, and together we will return to our favourite place - the ocean, stronger than ever.

Peace of MindFREQUENTLY ASKED QUESTIONS

Last Update: 5/20/2020

What is Norwegian’s Peace of Mind?

Peace of Mind is the company's new temporary policy that allows new and existing (non-charter) individual and group bookings (booked by July 31, 2020) embarking through and including November 30, 2020 to cancel their booking up until 48 hours from the start of their holiday date and receive a 100% future cruise credit (FCC). The FCC may be used for sailings that embark on or before December 31, 2022. The new booking must be made within one year of the cancelation date.

What sailings qualify under Norwegian’s Peace of Mind policy?

Effective March 13, 2020, the Peace of Mind policy applies to all non-chartered sailings through November 30, 2020.

How long will guests have to redeem their future cruise credit (FCC)?

All future cruise credits must be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC).

How long will it take to receive my future cruise credit?

FCCs will be credited to the guests via their Latitudes number within seven business days. Communication will be sent to the travel partner and guest once the FCC is added.

Does this policy apply retroactively to previously booked sailings?

Yes. The policy applies to existing and active bookings for sailings through November 30, 2020.

Didn't you pause auto-cancel functionality for a while? What is the status of this?

Auto-Cancel functionality was temporarily turned off while updates to the system and temporary Peace of Mind policy were made. All system updates that affected this have now been completed so auto-cancellation functionality will be reinstated on June 1, 2020.

Does this policy apply retroactively to previously cancelled bookings?

No. The policy does not apply to bookings cancelled prior to March 10, 2020.

Does the new Peace of Mind policy affect the final payment for voyages?

No. Final payment is based on our current standard policy.

What is the process for cancelling?

For those cancelling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 business days. If the booking is outside final payment, refunds will work as usual. As always, for more assistance, please call Norwegian Cruise Line at 800-040-1182 (U.S. and Canada) or your Travel Agent.

How long will the Peace of Mind policy be in effect?

Norwegian Cruise Line reserves the right to modify the policy at any time. Any changes will be communicated.

What happens if there is a difference in cruise fare between the future cruise credit (FCC) issued and the future booking?

If the cruise fare for the new booking exceeds the FCC's value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC's value, a new FCC will be issued for the remaining balance.

What costs are included in the future cruise credit (FCC)?

The following will be applied to the FCC:

  • Cruise fare and taxes
    • Including any winning Upgrade Advantage payments.
  • Flight arrangements booked through Norwegian Cruise Line.
  • Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
  • Shore Excursions booked and pre-paid through Norwegian Cruise Line
  • Prepaid service charges
  • Beverage or Dining gratuities (if part of FAS Promotion selection)
  • Essentials, Booksafe Standard or Platinum Travel Protection, if purchased.
    Booksafe Travel Protection will be issued as a separate additional FCC worth the value of the travel protection plan paid. This insurance FCC will be valid for one year from date of issuance and only applicable towards insurance for all published sailings through Dec 31, 2022?
Are any amounts on the affected bookings being refunded instead of being included in the FCC?

Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Ancillary pre-purchased items include:

  • Bon Voyage gifts and celebration packages
  • Dining or beverage packages (those not part of the Free at Sea (FAS) promotion)
  • Water and/or soft drink packages
  • Purchased on board credits
  • Internet packages
  • Photo packages
What is not included in the future cruise credit (FCC) or refund?

The following will not be applied to the FCC or refund:

  • Special Promotional Onboard Credits (OBC)
    To what reservations does the Peace of Mind policy apply?

    The new policy applies to both individual and group bookings through and including November 30, 2020. Charters are excluded.

    Will a guest’s air change fees be protected?

    Guests who secured air accommodation through Norwegian Cruise Line's airfare programme and now wish to alter their plans, can do so with peace of mind as accommodation and fees are protected. Guests who purchased flights independently, should contact their air travel provider for guidance.

    Do standard Final Payment timelines still apply?

    Yes, standard payment policies apply.

    Can the future cruise credit (FCC) be used as payment towards the same cancelled cruise if they decide at a later date to sail?

    No. The 48-hour prior to sailing cancellation window provides Peace of Mind allowing you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.

    What happens if a new reservation using the FCC is cancelled at a later point in time?

    Full value of FCC will be credited back to the guest's latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest's profile.

    I won a bid on the Norwegian Upgrade Advantage. Am I guaranteed the same category on the new booking?

    No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to the programme for the newly selected sailing.

    What happens when one or more guests cancel, but other guests on the same booking choose to sail?

    Unfortunately, we are not able to accommodate an individual guest electing to cancel on a reservation. In an effort to take advantage of the Peace of Mind policy, the entire reservation must accept the FCC.

    Should I take out Travel Protection on the new bookings?

    Travel protection is always highly recommended and the Peace of Mind policy does not replace protection provided by travel insurance.

    Are FCCs transferable?

    Yes. Effective May 18, 2020, the full value of the original 2020 Suspended Sailings and Peace of Mind FCC is transferable. In order to transfer an FCC, and in an effort for us to best assist you quickly, please follow the instructions below:

    • Email Request To: fcctransfer@ncl.com
    • Include Subject Line: FCC TRANSFER REQ - Coupon ID #XXXXXXXX
    • Email to Include:
      Email from original FCC owner requesting transfer.
      Note failure to include will result in the transfer request being denied.
      Completed FCC transfer request chart. Please fill out one request chart for each new owner. See below example:
    • Booking Advisor Name: John Smith
      Original Reservation #:12345678
      Client ID of Original FCC Owner: 111111111
      Client ID of Guest Receiving FCC: 222222222
      FCC Coupon #(s): 98765432 and 45612378
    • We anticipate a high volume of these requests during the first several weeks. Please initially allow at least 3 business days, up to 7 business days for the transfer request to be completed.
    • Only the full and entire original value of the FCC may be transferred. No partial amounts can be transferred.
    • We regret to advise that remaining balances on partially used coupons are not permitted to be transferred
    • Peace of Mind and suspended sailing FCCs, including the additional 25% and 50% FCCs issued for suspended sailings are eligible for transfer
      Insurance FCCs are not available for transfer
    • Once the transfer takes place, the receiving guest is now the owner and the previous owner cannot request a transfer back.
    • Once the transfer is completed, a confirmation email will be sent, via a reply to the original email. At that time, the receiving guest will be able to apply the coupon to the desired reservation.
    What can the FCC be used for?

    Any bonus FCC amount is applied only to the voyage fare. The original, full value FCC can be applied and used for the following:

    • Voyage Fare
    • NCFs
    • Government Fees and Taxes
    • Pre-paid service charges
    • Beverage or dining gratuities (if part of the Free At Sea promotion selection)
    • Air purchased through Norwegian Cruise Line
    • Hotel purchased through Norwegian Cruise Line
    • Cruise tours purchased through Norwegian Cruise Line
    • Pre-booked and pre-paid shore excursions
    • Transfers
    • Essentials, Booksafe Standard or Platinum Travel Protection insurance (if purchased on the original suspended reservation)
    Is there anything the FCC cannot be used for?

    The FCC cannot be applied or used for the following:

    • Amenities
    • Dining/beverage packages that are not part of the Free At Sea program
    • Internet packages that are not part of the Free At Sea program
    • Shore excursions booked while onboard
    • Onboard credit
    • Water/soda packages
    • Bottles of wine
    • Bon voyage gifts and celebration packages
    • Photo packages
    I am booked on a Sixthman cruise, which sails on Norwegian. Does Norwegian's Peace of Mind apply to me?

    Cruises booked through Sixthman and all other charter partners do not apply to this policy.

    What is the criteria for denying guests boarding?

    We continue to work with authorities to update the criteria below. Please keep in mind that these can change at any time.

    To protect the health of our guests on board, we will be denying boarding to anyone who

    • Any guest with a temperature detected at or above 100.4F / 38C.
    • All persons who, within 30 days prior to embarkation, have had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19
    • All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms or exhibit difficulty breathing.

    Guests who are denied boarding will be issued a refund for monies paid for their cruise- only expenditures in the form of a 100% future cruise credit.

    Need Help Planning the Perfect Holiday?
    800-040-1182