Onboard Packages & Gifts

Reserving dining and entertainment before your cruise can help you plan ahead and make sure that you do not miss out on our most popular shows and restaurants. You can pre-book these onboard activities myncl.com following the timetable below

Suites and Haven

130 days prior to sailing

Club Balcony Staterooms

125 days prior to sailing

All other staterooms

• For sailings that are 6 days or less and are not a holiday sailing, 90 days prior to sailing
• For sailings that are 6 days or less and are a holiday sailing, 120 days prior to sailing
• For sailings that are 7 days or more, 120 days prior to sailing

Shore Excursions and speciality dining can be purchased by guests sailing on any Norwegian ship. In addition, guests sailing on the Norwegian Epic will have the option to pre-purchase onboard Entertainment and Spa activities.

How do I book my Shore Excursions?

Click here to view the available Shore Excursions. An updated listing of Shore Excursions is available approximately 6 months prior to the first sailing of each cruise destination season. All tours are available to pre-request at My NCL, or you can call +47 21 95 62 10 (US & Canada) or +47 21 95 62 10 (UK). Once onboard, Shore Excursions can also be purchased at the ship's Shore Excursion Desk.

How do I book my Dining, Entertainment and Spa activities prior to sailing?

Onboard activities can be booked online at ncl.com/myncl; by calling +47 21 95 62 10 (for Shore Excursions) and +47 21 95 62 10 for Spa (Norwegian Epic only), Dining and Entertainment, or by contacting your travel professional.

Please note: Speciality dining can be pre-booked online for parties of up to eight guests. If you'd like to pre-book speciality dining for larger parties, please call us at +47 21 95 62 10 for assistance. Our reservation agents will also be able to assist you if you would like to pre-book speciality dining for your group using more than one credit card.

Who will be asked to purchase cruise activities with a credit card?

Ticketed passengers who (1) purchased the cruise in US dollars, CAN dollars, GBP or Euro's, and (2) do not have a Shore Excursion, Dining or Entertainment reservation on record prior to June 29, 2011. Guests who do not meet all of these criteria will be able to pre-book activities, but will not be asked for payment at the time of booking.

Will my charges to my credit card be refunded if I cancel my bookings prior to sailing?

Cancellations made up to 24 hours prior to sailing will be refunded in full to the credit card on which the purchase was made. To cancel prepaid reservations prior to sailing, please call 866-896-3152 (for Shore Excursions) and +47 21 95 62 10 (for Dining, Entertainment and Spa). Cancellations made after that point will be refunded as an onboard credit. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk – Norwegian Epic only). For more information please click here.

What is the cancellation process once I’m on board?

Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a refund for their purchase in the form of an onboard credit. Tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled are non-refundable. Please note that certain tours, such as overland tours, customised tours and tours with theatre performances or special events may be subject to different cancellation fees. To make a cancellation on board or for additional details, please visit the Shore Excursion Desk.

Dining/Entertainment: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. If a cancellation is made less than 24 hours prior to the activity, no refund will be issued. To make a cancellation on board, please visit the Guest Services Desk.

Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. To make a cancellation on board, please visit the Guest Services Desk or the Mandara Spa Reception Desk – Norwegian Epic only.

Will there be any cancellation fees if I cancel my onboard activity?

No. There will be no cancellation fees. Click here to review the Cancellation Policy.

How do I make Restaurant Reservations on board?

Reservations may be made by phone, in person at the designated Restaurant Reservations Desk, or at any speciality restaurant host desk during dinner service.

To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be released. For dinner reservations made on board, the full cover price per guest will be charged to the guest's account. For pre-paid reservations, no refund will be issued.

Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, soda and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practise travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.

Why the change in policy?
The inspection of large volumes of beverages has an impact on the embarkation process and security resources. As one example, guests who attempt to smuggle alcoholic beverages onboard often try to do so in beverage containers. This means all beverages must be personally screened, taking both time and dedicated personnel.
This modified policy will now bring us in line with other travel industry procedures for transporting beverages and allow security personnel to focus on other screening efforts and not individually inspecting all beverages being brought onboard.

What if I purchase a beverage in a port of call?
Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. No open containers of beverages, including water, will be allowed onboard during a port of call.
If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

What happens if I bring a case of water to the ship?
Guests who bring beverages to embarkation will be directed to return the items to their vehicle. If the guest does not have a vehicle onsite, the items will be disposed of.

If I need to bring water or milk onboard for a medical reason or infant, what’s the process?
Guests who have special needs, medical requirements, or families with infants who require water for formula or milk, should contact the access desk at accessdesk@ncl.com to verify if an exception can be made for their beverage and to obtain pre-approval to provide to security at embarkation.

Is the water onboard safe to drink?
All of our ships produce water in accordance with the guidelines and requirements as defined by the U.S. Department of Health and Human Services, U.S. Public Health Service, Centres for Disease Control and Prevention and the National Centre for Environmental Health.

Can I still bring wine on board?
Yes, guests may bring sealed bottles of wine on board for personal consumption. They will be checked prior to embarkation and a corkage fee applied at that time of $15.00 USD for a 750 ml Bottle or $30.00 USD for a 1,500 ml Magnum bottle. Box wines are not allowed on board.

Corkage Fee is not applicable to guest with beverage package.

Why can I bring wine but not other beverages?
As very few guests bring wine onboard, the team is able to easily and quickly screen these items.

General Aqua Park rules:

• - No running, jumping or diving are permitted in the water slide area.
• - No beverages, food or glass are permitted.
• - Children who are not toilet trained are not allowed on water slides.
• - Guests must abide by all rules posted on signs in the water slide area.

 

Below are specific size and weight requirements per ship and activity.

Norwegian Bliss

Race Track

Height requirements: Minimum 1.40m or 55", Maximum 2.00m or 79". Shoes must cover toes and ankle (no flip flops). Loose clothing is not allowed. No age minimum, guests only must adhere to height requirements. Long hair must be tied back and hide inside helmet. Drug and alcohol consumption before driving are strictly prohibited. Persons with cardiovascular disease, hypertension, spinal injuries or pregnant are not recommended to participate

Laser Tag

Shoes must cover toes (no flip flops). No age, height or weight minimum as long as the person can carry the equipment. Hero Blast equipment will be available as an alternative to Laser guns on request. Drug and alcohol consumption before participating are strictly prohibited. Persons with cardiovascular disease, hypertension, spinal injuries or pregnant are not recommended to participate

Aqua Racer

Height requirements: Minimum 48” Weight requirements: No minimum weight; maximum weight not to exceed 300lbs for both solo and double tube riders

Ocean Loops

Height requirements: Minimum 48” Weight requirements: Minimum weight 130lbs; maximum weight 300lbs.

 

Norwegian Breakaway / Norwegian Getaway

Ropes Course

Must be 48" (122cm) or taller to be on the course without a chaperone. Max weight is 300 lbs (136kgs) Skytykes (child's course) available for under 48" (122cm) as long as chaperone is present. Max weight is 300 lbs (136kgs). Enclosed footwear is required (such as sneakers) - no flip flops or sandals are permitted on the ropes course.

Waterslides

Free Fall - Must be 48" (122cm) or taller and weigh at least 99lbs (45kgs) but no more than 300lbs (136kgs). No jewellery of any kind may be worn on the slide.
Whip Waterslides - Must be to be at least 48" (122cm).
Family slide - Must be at least 42" (106cm).

Bungee

No minimum height but guests must be over 30lbs (14kgs) but under 250lbs (113kgs) and must be able to bounce unassisted.

Spiderweb

Minimum height is 42" (106cm) guests must be over 30lbs (14kgs) but under 250lbs. (113kgs)

 

Norwegian Joy

Galaxy Pavilion

Minimum height and weight requirements for attractions will be enforced. Minimum height is 36" for most games. Maximum weight: 300 lbs.

Joy Speedway

Minimum height requirement is 55" with the ability to drive alone. Maximum height is 82". Food, drinks, loose clothing and personal items are not allowed. Fully closed footwear is required and shoes with high heels are not allowed. Maximum weight: 265 lbs.

Laser Tag

There are no age or height restrictions to participate. Players must be able to hold and operate laser gun. Fully closed footwear is required and shoes with high heels are not allowed.

Aqua Racer

Height requirements: Minimum 48". Weight requirements: No minimum weight; maximum weight not to exceed 300lbs for both solo and double tube riders.

Ocean Loops

Height requirements: Minimum 48". Weight requirements: Minimum weight 130lbs; maximum weight 300lbs.

 

Norwegian Encore

Galaxy Pavilion

Minimum height and weight requirements for attractions will be enforced. Minimum height is 36" for most games. Maximum weight: 300 lbs.

Encore Speedway

Minimum height requirement is 55" with the ability to drive alone. Food, drinks, loose clothing and personal items are not allowed. Fully closed footwear is required and shoes with high heels are not allowed. Maximum weight: 265 lbs.

Laser Tag

There are no age or height restrictions to participate. Players must be able to hold and operate laser gun. Fully closed footwear is required and shoes with high heels are not allowed.

Aqua Racer

Height requirements: Minimum 48". Weight requirements: No minimum weight; maximum weight not to exceed 300lbs for both solo and double tube riders.

Ocean Loops

Height requirements: Minimum 48". Weight requirements: Minimum weight 130lbs; maximum weight 300lbs.

 

Norwegian Epic

Waterslides

Spider Mountain - Must be 42" (106cm) or taller. Max weight is 125lbs (57kgs)
All other slides - Must be 42” (106cm) or taller

Bungee

Minimum height is 42" (106cm). Max weight is 200lbs (91kgs)

 

Norwegian Escape

Ropes Course

Must be 48" (122cm) or taller to be on the course without a chaperone. Max weight is 300 lbs (136kgs) Skytykes (child's course) available for under 48" (122cm) as long as chaperone is present. Max weight is 300 lbs (136kgs). Enclosed footwear is required (such as sneakers) - no flip flops or sandals are permitted on the ropes course.

Waterslides

Free Fall - Must be 48" (122cm) or taller and weigh at least 99lbs (45kgs) but no more than 300lbs (136kgs).
Aqua racer - Must be at least 42" (106cm). No jewellery of any kind may be worn on the slide.
Family Slide - Must be at least 42" (106cm)

 

Norwegian Prima

Galaxy Pavilion

Minimum height and weight requirements for attractions will be enforced. Minimum height is 36" for most games. Maximum weight: 300 lbs.

Prima Speedway

Minimum height requirement is 55" with the ability to drive alone. Food, drinks, loose clothing and personal items are not allowed. Fully closed footwear is required and shoes with high heels are not allowed. Maximum weight: 265 lbs.

Wave Waterslide

Height requirements: Minimum 51". Weight requirements: Maximum weight: 256 lbs.

The Rush

Height requirements: Minimum 48" - 79". Weight requirements: Maximum weight: 330 lbs.

The Drop

Height requirements: Minimum 48" - 79". Weight requirements: Maximum weight: 330 lbs.