Terms & Conditions

If I book air through Norwegian Cruise Line, when will I receive my flight information?
Flight schedules are ticketed approximately 30 days prior to the embarkation date. An electronic confirmation with important flight information will be sent to the email on record.

Can my cruise reservation be booked with placeholder names until I am closer to sailing?
All guests must provide their full legal name exactly as it appears on their passport or required travel documentation. If your cruise confirmation does not reflect the full legal name of all guests on the reservation, please contact Norwegian Cruise Line at 1-800-327-7030 or your Travel Advisor immediately. Failure to provide full legal names may result in additional fees and denial of boarding by the airline.

Can I customize my flights and forfeit the air promotion?
For guests who prefer customized air arrangements such as specific airline carriers, routing, upgrades, or adding a specific layover, please contact our Air Department at 1-866-625-1163 to request a quote. Customization is only available up to 4 days prior to sailing and is not combinable with any air promotion offered. Once tickets are issued, flights cannot be customized.

I just received my air confirmation and would like to change my flights?
Flight customizations are available up to 4 days prior to sailing. Please call the Air Department at 1-866-625-1163 to request a quote.

I have multiple staterooms traveling together. Can we all be guaranteed on the same flight?
Guests traveling in separate reservations/staterooms cannot be guaranteed on the same flight. For guests who prefer customized air arrangements to be secured on the same flight, please contact our Air Department at 1-866-625-1163 to request a quote. Customization is only available up to 4 days prior to sailing and is not combinable with any air promotion offered. Once tickets are issued, flights cannot be customized.

How many connecting flights will I have if I am traveling domestically to and from my cruise vacation?
For domestic travel, we strive to secure flight itineraries with no more than one connecting flight and minimize layovers that exceed three hours.

How many connecting flights will I have if I am traveling internationally to and from my cruise vacation?
For international travel, we strive to secure flight itineraries with no more than two connecting flights and minimize layovers that exceed five hours. Connecting flights through other countries may be required. Please note if you are flying to Europe, you may be routed through Canada.

I am flying into the embarkation city the day prior to the start of the cruise. What is the latest time my flight can arrive?
If you reserve a pre-cruise hotel through Norwegian Cruise Line or deviate your travel dates, we strive to secure a flight itinerary that arrives to the embarkation city no later than 7:00 p.m. This is dependent on flight schedules and availability.

I am flying out of the disembarkation city the day after the end of the cruise. What is the earliest time my flight can depart?
If you reserve a post-cruise hotel through Norwegian Cruise Line or independently, we strive to secure a flight itinerary that departs from the disembarkation city no earlier than 9:00 a.m. This is dependent on flight schedules and availability.

If I deviate my dates and booking hotel independently, do I have to find my own way to and from the port?
Transfers are available at an additional cost to and from the airport to the pier only on the day of sailing. Please contact Norwegian Cruise Line at 1-800-327-7030 for more information.

I reside on the West Coast and my cruise ends on the East Coast. Can I avoid an overnight flight?
When flying West to East in North America, if your destination is more than three hours travel time you may be reserved in an overnight (red eye) flight.

My cruise ends in Honolulu, Hawaii, why is my flight departing up to 11:59 p.m.?
For cruises concluding in Honolulu, you may be reserved on a flight that departs up to 11:59 p.m. This is due to geographical location of the Hawaiian Islands and flight availability.

My cruise arrives in a disembarkation port on the Eastern U.S. or Canada in the morning. Why does my flight depart up to 10:30 p.m.?
For cruises concluding in Eastern U.S. or Canada, you may be reserved on a flight that departs up to 10:30 p.m. to secure a more direct route with minimal connections.

I am sailing from PortMiami, what airport will I fly in and out of?
When sailing to or from Port Miami, your flights may arrive or depart at Miami International Airport (MIA) or Fort Lauderdale-Hollywood International Airport (FLL). Ground transportation is available at the same cost for both airports.

I am sailing from Port New York City (Manhattan Cruise Terminal), what airport will I fly in and out of?
Guests embarking or disembarking in Manhattan Cruise Terminal (New York City) may be booked on flights arriving or departing at LaGuardia Airport (LGA), Newark Liberty International Airport (EWR) or John F. Kennedy International Airport (JFK). Ground transportation is available at the same cost for all three airports.

My cruise arrives/departs from Quebec City, Canada. Why are my flights booked to arrive/depart from Montreal (YUL), Canada?
As a result of limited flight availability into Quebec, guests embarking or disembarking in Quebec City may be booked on flights arriving or departing from Montréal-Pierre Elliott Trudeau International Airport (YUL). Ground transportation is available at the same cost from Montréal-Pierre Elliott Trudeau International Airport (YUL) or Québec City Jean Lesage International Airport airports.

My cruise arrives/departs from Trieste (Venice), Italy. Why are my flights booked to arrive/depart from Venice Marco Polo Airport (VCE)?
As a result of limited flight availability into the Friuli Venezia Giulia Airport (TRS), guests embarking or disembarking in Trieste (Venice) may be booked on flights arriving or departing from Venice Marco Polo International Airport (VCE). In addition, guests who elect to book a pre/post deviation will be booked on flights in and out of Venice Marco Polo International Airport (VCE). Ground transportation is available at an additional cost from Venice Marco Polo International Airport (VCE) or Friuli Venezia Giulia Airport (TRS).

My cruise arrives/departs from Ravenna (Venice), Italy. Why are my flights booked to arrive/depart from Venice Marco Polo Airport (VCE)?
As a result of limited flight availability into Bologna Guglielmo Marconi Airport (BLQ), guests embarking or disembarking in Ravenna (Venice) may be booked on flights arriving or departing from Venice Marco Polo International Airport (VCE). In addition, guests who elect to book a pre/post deviation will be booked on flights in and out of Venice Marco Polo International Airport (VCE). Ground transportation is available at an additional cost from Venice Marco Polo International Airport (VCE) or Bologna Guglielmo Marconi Airport (BLQ).

My cruise arrives/departs from Southampton, United Kingdom. Why are my flights booked to arrive/depart from London Gatwick Airport (LGW) or London Heathrow Airport (LHR)?
As a result of limited flight availability into the Southampton International Airport (SOU), guests embarking or disembarking in Southampton, United Kingdom may be booked on flights arriving or departing from London Gatwick Airport (LGW) or London Heathrow Airport (LHR). In addition, guests who elect to book a pre/post deviation may be booked on flights in and out of London Gatwick Airport (LGW) or London Heathrow Airport (LHR). Ground transportation is available at an additional cost from all three airports.

I am sailing on a cruise which arrives/departs in another continent. Why are my flights booked to travel up to two days before my vacation starts?
Guests travelling from North America to international destinations (other than Europe) may require a flight itinerary that departs two days prior to embarkation to account for the difference in time zones.

What is required to book air within the Interactive Air Program?
Guests who elect to book their flights via the Interactive Air Program must pay a non-refundable deposit per stateroom when booking their reservation outside of the final payment period, in addition to the required deposit for the cruise. For Economy class, the non-refundable deposit is $250 USD per stateroom. For upgraded classes of service, or if a specific layover is requested, the required deposit will be an additional $250 USD per stateroom. If the reservation is booked within the final payment period, full payment for the reservation, including cost of the air, will be required at the time of reservation. If a non-refundable deposit is not received outside of final payment period, the Interactive Air Program selection will be removed from the cruise reservation. If the total amount due at final payment deadline is not received, the entire reservation will be canceled. Please refer to our payment and deposit schedule, found here https://www.ncl.com/terms#payment-deposit-schedule.

If my travel plans change and I change or cancel my Interactive Air booking, is my deposit refundable?
No. Your air deposit will be forfeited upon any change or cancellation of your flight plans. If your travel plans change, and you decide to amend your cruise embarkation date outside of the final payment period, the deposit will be forfeited. An additional non-refundable deposit will be required to rebook the flights for the new cruise embarkation date.

What seat class will I be booked and ticketed via Interactive Air Program?
Under the Interactive Air program, guests will automatically be booked and ticketed in Economy Class unless they specifically request an upgraded class of service. For guests who prefer an upgraded class of service or would like a specific layover, please contact our Air Department at 1-866-625-1163 to request a quote no less than 4 days prior to your cruise embarkation date. Please note that the non-refundable deposit is $500.00 USD when requesting an upgraded class of service and/or specific layover.

When will I expect to have my flights ticketed via the Interactive Air Program?
Under the Interactive Air Program, flights will be booked immediately. An air confirmation showing the booked flights will be sent within 24 hours of making the reservation. However, flights will not be ticketed until 30 days prior to sailing.

If I would like to book a flight for my infant, can this be handled under the Interactive Air Program?
Under the Interactive Air Program, guests traveling with an infant under two (2) years of age must purchase a ticket if he/she will be occupying a seat, or alternatively they may elect to fly as a lap child with applicable taxes and fees imposed by the government and airline. If the child turns two (2) years of age during the cruise, a seat must be purchased for their flight arrangements. An infant traveling on a guest’s lap can be reserved under the Interactive Air program but may be subject to taxes and fees imposed by the government and airline.

Can a name change/correction be made on a reservation that includes Interactive Air?
If a name change/correction is required on a reservation that includes Interactive Air, please contact the Air Department at 1-866-625-1163 as soon as possible. Your full legal name, as it appears on your government-issued travel documents, must be provided at the time of reservation. Failure to do so may result in new ticket issuance and you may be subject to current air pricing and requiring additional payment.

Is transportation to and from the ship and airport available with the Interactive Air Program?
Yes, for an additional cost. With the Interactive Air Program, we offer transportation service between the airport and the cruise terminal on embarkation day and from the cruise terminal to the airport on disembarkation day for an additional cost. The cost of the transfer service varies based on embarkation/disembarkation port.

When will I receive my flight confirmation?
An air confirmation showing the booked flights will be sent within 24 hours of making the reservation. However, flights will not be ticketed until 30 days prior to sailing.

With the Interactive Air Program, am I able to use my frequent flier number or airline miles to book a flight?
No. Frequent flier number and airline miles cannot be redeemed via the Interactive Air Program. You will need to work directly with the airline to add your frequent flier number once the flights are booked. Please refer to our Air Sea Program for https://www.ncl.com/terms#air-sea-program.

With the Interactive Air Program, am I able to select my seats?
No, you will have to work with the airline directly in order to select your seats. Please refer to our Air Service Standards for further information https://www.ncl.com/terms#air-service-standards in time zones.

I would like to travel more than 2 days prior or post my cruise and reserve my hotel, air and transfers through Norwegian.
As of today, we only support 2 day deviation pre orpost cruise with a hotel stay and transfers. If you are intrested in deviating more than 2-days, please note we are not able to support your request at this time. 

Do you know about our deviation program?
We can arrange flights that arrive or depart up to two days before or after your cruise, so you can make the most of your vacation.

Date deviations can be added up to 80 days prior to embarkation for existing reservations.

Adding or removing a date deviation updates the air dates on the original reservation. If the change is made inside the cancellation period, a cancellation fee may apply.

Some sailings may not be eligible for date deviation requests.

Please note that the addition or removal of a pre or post cruise deviation for bookings with air may result in the price of air changing.

Can I reserve shore excursions without knowing my flight information?
If you reserved your air through Norwegian Cruise Line, please note that post-cruise disembarkation shore excursions can only be added or modified up to 75 days prior to sailing.

If you purchased a post-cruise disembarkation shore excursion, we will book a return flight that departs at least three hours after the conclusion of the tour.

In the event flight options are limited and we receive a flight change or cancellation from the airline, your shore excursion may be cancelled to accommodate the new flight schedule.

Norwegian Cruise Line reserves the right to modify and otherwise change these Terms and Conditions at its own discretion. Except as provided for in the immediately preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Norwegian Cruise Line unless made in writing and signed by an authorized officer of Norwegian Cruise Line.

These terms and conditions are part of and subject to Norwegian Cruise Line website policies including but not limited to the legal notice, the additional terms and conditions including the guest ticket contract, and privacy policy.

Click the link below to access additional terms and conditions:

Air/Sea Program

Thank you for choosing Norwegian’s Air program.

Our competitive service standards provide added value with convenient booking and travel planning options designed to make your experience seamless, from air-to-sea. We offer airfare from over 200 departure cities across North America, making it convenient to get to the ship. For more information on our air service standards and other details about our air program please visit : https://www.ncl.com/terms#air-service-standards

Airline Policies & Restrictions

Terms are governed by the individual air carrier ticket contract and NCL's Guest Ticket Contract. NCL reserves the right to choose the air carrier, routing, and airport from each place of departure (generally within a 60-mile radius). With the Interactive Air Program, NCL will provide options for a flight itinerary based on the available carrier airline routing options and the guest’s preferred departing and returning gateway. Guests will be able to select their preferred flights with a $250.00 USD non-refundable deposit if reserved outside of the final payment period via flexible fares, in addition to the required deposit for the cruise. Guests will have access to current available flight pricing via restriced fares (allowing no changes and required payment in full at time of booking). The different options and fares are marked accordingly. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. Full payment for the total reservation invoice is required if flights are reserved within the final payment period. Also, NCL reserves the right to substitute commuter service and/or charter air service for scheduled air carriers without prior notice. All terms and conditions governing NCL's Air Sea Program and the air transportation arranged by NCL will equally apply to such chartered air service. Under the Air promotion, flight schedules may not, in some cases, be the most direct, and connections, layovers and involuntary overnights in route may be necessary depending on the departure city and final destination. The cost of such overnight arrangements (food, lodging, transfers and items of a personal nature) will be the passengers' responsibility. Actual flight schedules, fare basis and applicable rules cannot be committed until airline tickets are issued. Airline tickets are issued on fares that are capacity controlled and highly restrictive. These airline tickets may not be reissued or exchanged for another carrier or routing. Airfares include all fees, surcharges, and government taxes. Under the Interactive Air Program, the selected guest flight itinerary will be booked immediately, but may not be ticketed until 30 days prior to sailing.

Seat Assignments & Special Air Service Requests

NCL cannot confirm seat assignments. For seat assignment requests, please contact the airline directly upon receiving your flight confirmation. Once seats are booked or purchased directly with the airline, NCL cannot provide a refund, adjust, or amend those seat requests. Special meals, addition of frequent flyer number or other types of ancillary services related to your airline record must be made directly with the airline carrier. Please note, the policy applies to guests booking the Air promotion and the Interactive Air Program.

Baggage fees:

Airline imposed personal charges such as baggage fees may apply and are not included with your NCL Air booking.

Name changes or corrections

All guests must provide their complete legal name exactly as it appears on their required government-issued travel documentation at the time of booking. If your full legal name(s) does not reflect correctly on your cruise or flight confirmation, please contact Norwegian Cruise Line at 1-800-327-7030 or your travel advisor immediately.

Failure to provide your correct complete legal name prior to final payment will result in a non-refundable change fee of $150.00 USD. Flights booked without your complete legal name exactly as it appears on your required travel documentation may result in denial of boarding by the airline. In addition, failure to provide your correct complete legal name at the time of booking may result in new ticket issuance, in which guests will be subject to current air pricing and responsible for potentially higher airfare.

Shore excursions

If you have received your flight confirmation and you are booking a post-cruise shore excursion, this excursion must end at least three hours prior to your flight departure time. Otherwise, your excursion may be canceled due to the flight departure time conflict. If the excursion must be canceled, a full refund for the fare paid will be issued. We apologize in advance if there is a subsequent schedule change by the airline that may cause a cancelation to your excursion.

Customization charges

Guests who prefer customized air arrangements should contact the Premium Air Service Desk at 1-866-625-1163 up to 4 days prior to sailing. These include requests such as specific airline carriers, routings, upgrades, or adding a specific stopover.

Under the Interactive Air Program, guests who prefer to change their previously booked class of service or would like to request an additional stop-over from what was originally booked will result in a loss of the $250 deposit for the Interactive Air flight. A new deposit will be required to change their booking and ticket guests on their preferred flight options as new tickets will need to be issued for bookings made with flexible fares. If your reservation includes a Restricted fare, a full non-refundable* payment is due at time of booking. Flight deviations within the Interactive Air program may be requested up to 4 days prior to sailing, but may result in a loss of the $250 deposit if changing a previously booked flight under the program as previously stated. Cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Additional fees, charges and taxes related to air transportation imposed by U.S. and/or foreign governmental or quasi-governmental authorities including passenger and airport facility charges, air departure taxes, foreign airport taxes, customs/immigration/security fees, airport service charges and inspection fees may be applicable. Please note, customization is not combinable with our Air promotion and is not available after tickets are issued.

Schedule changes after tickets have been issued

All air itinerary changes are the responsibility of the airline and are beyond the control of NCL. However, any air itinerary schedule change initiated by the airline more than 72 hours prior to your travel date will be managed by the NCL Air team. A schedule change communication containing your new flight information will be sent to the email on file. If there are delays, cancelations, or any schedule changes within 72 hours of your departure time, or during your travels, you will need to work directly with the airline for re-accommodations. These changes are beyond the control of NCL. It is important that you reconfirm your flight times within 72 to 24 hours of departure on the airline website to ensure no changes have been made. Please note, the policy applies to guests booking under the Air promotion and the Interactive Air Program.

Flight Assistance While Traveling En-Route (Pre and Post Cruise)

In the event that your flight is changed or cancelled by the airline due to mechanical, inclement weather, strikes or any other involuntary reason, you should immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join a cruise. In most circumstances, the airline can arrange alternative flights at the airline counter, so you can get to the ship or the hotel destination. Please notify NCL through the "Flight Assistance Hotline" (contact numbers below) as soon as possible if a delay or cancellation. Please provide the agent with the new flight information, if applicable. Please note that air tickets cover flights from and to the vessel. Failure to travel on the outbound flight may resolve in automatic cancellation of the return flight.

Flight Assistance Hotline

800 456 7179 (From U.S./ Canada)

305 468 2029 (Outside the U.S./ Canada)

UPDATED: JUNE 27, 2023

At Norwegian Cruise Line Holdings Ltd. (together with its subsidiaries and brands, Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises, the "Company," "we," "our," or "us"), our mission is to provide superior cruise vacations for our guests. This mission applies to all our activities, including the products and experiences we offer on board our ships, at our destinations and ports of call, and online through websites and interactive features, including applications, widgets, blogs, social networks, social network “tabs”, and other online and mobile offerings (which we collectively call the “Services”).

This California Resident Privacy Notice, which is provided in accordance with the California Consumer Privacy Act of 2018 (“CCPA”), the California Privacy Rights Act of 2020 (“CPRA”) and other California privacy laws, only applies to California residents and explains what personal information we collect online and offline and how we use and share that personal information. It also describes your choices and rights under California privacy laws.

This California Resident Privacy Notice supplements our Privacy Policy, which you should read in full by clicking here.

When you cruise with us, register to cruise with us, set up an account with us, request information about our Company, communicate with us, visit websites, apply for employment with us, sign up for promotions, contests, or sweepstakes, or access our Services through various other methods, we collect personal information about you and your visit.

The chart below describes the categories of personal information we may have collected within the last 12 months, our sources for collection, our reasons for collecting personal information, and the categories of other parties with which we may have shared personal information for a business purpose. Please note that in the chart below, not every type of personal information listed under each category is used for every purpose, received from every source or shared with every party listed next to that category.

Data collected when you create an account with us, purchase our products or use our Services may include data about yourself and those traveling with you. By providing us with personal information of any other person, you confirm that you have the authority to do so on their behalf and have provided them with the information set forth in this California Resident Privacy Notice.

Please be aware that we have photographers on board taking photographs for guests to purchase. If you would not like to be photographed, please let our photographers know and they would be happy to take reasonable steps to comply with your request. Please note that we are unable to guarantee that you will not be included in photographs on an incidental basis.

When you visit websites or otherwise receive Services, and to the extent permissible under applicable law, we automatically collect some categories of personal information from you, including data collected using cookies, embedded scripts, and other tracking technologies (“Cookies and Tracking Technologies”), for website analytics to improve your online experience, analyze website usage, provide better security and to personalize online and offline marketing. More information about our use of Cookies and Tracking Technologies and your choices are available in our Cookie Policy. We respond to the Global Privacy Control. For information about how to opt out of receiving targeted advertising, please visit our Cookie Policy.

As defined by the CCPA and CPRA, we may have “shared” or “sold” the following personal information for the purposes and to the parties set forth below:

We do not sell or share your sensitive personal information. We also do not knowingly sell or share the personal information of minors under 16 years of age without affirmative authorization.

We retain your personal information for as long as we have a relationship with you or in accordance with applicable law, and such relationship includes any request to receive marketing or other promotional materials from us or membership in our loyalty programs. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations, including requirements of regulators and governmental agencies that have authority over us. We may also retain records to investigate or defend against potential legal claims.

We will delete or anonymize your personal information at the end of the retention period. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data. We will maintain anonymous data in deidentified form and will not attempt to re-identify the information.

California privacy laws provide California residents with specific rights regarding their personal information. This section describes those rights and explains how to exercise them.

Right to Access Information

You have a right to request that we disclose certain information to you about our collection and use of your personal information. Once we receive and verify your request, as applicable, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purposes for collecting, selling, or sharing that personal information.
• The categories of third parties with whom we sell or share that personal information and the categories of personal information that were sold or shared with each category of third parties.
• The categories of other parties with whom we disclosed personal information for a business purpose and the categories of personal information that we shared with each category of other parties.
• The specific pieces of personal information we collected about you.

Right to Request Deletion of Your Personal Information

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive, confirm and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception to the deletion right applies.

Right to Request Correction of Your Personal Information

You have the right to request that we correct your personal information that we collected from you and retain, subject to certain exceptions. Once we receive, confirm and verify your request, we will correct your personal information, unless an exception applies.

Right to Opt Out of Sales or Sharing of Your Personal Information

You have the right to opt out of the sale or sharing of your personal information.

Exercising Access, Deletion, Correction, and Sales/Sharing Opt-Out Rights

If you or your authorized agent wish to exercise the access, deletion, and correction rights described above, please submit a request to us by clicking here, or calling us at the applicable toll-free number below. You may exercise your right to opt out of sales and sharing of your personal information by clicking on the appropriate link below or calling us at the applicable toll-free number below.

              Oceania Cruises requests: Click here or call (833) 553-0085

              Regent Seven Seas Cruises requests: Click here or call (833) 284-4924

              Norwegian Cruise Line requests: Click here or call (800) 665-9231

A request to exercise the rights described above must: (1) provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and (2) describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it. We will verify your identity by asking for certain identifying information and matching that against the information we have on file. In certain cases, we may need to ask for more information.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Right to Be Free from Discrimination

We will not discriminate against you for exercising any of the rights described above. Unless otherwise permitted by law, we will not deny you goods or services, provide you with a different level or quality of goods or services, charge you different prices or rates for goods or services, or retaliate against an employee, job applicant, or independent contractor because you have exercised your rights described above.

Shine the Light Requests

Under California Civil Code Section 1798.83, California residents have the right to request in writing from businesses with whom they have an established business relationship: (a) a list of the categories of personal data, such as name, email and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes; and (b) the names and addresses of all such third parties. To request the above data, please contact us by email to PrivacyTeam@nclcorp.com or write us at: Attn: Legal Department: Privacy Team, Norwegian Cruise Line Holdings Ltd., 7665 Corporate Center Drive, Miami, FL 33126. We will respond to such requests for data access within 30 days following receipt at the email or mailing address stated above. Please note that we are only required to respond to each customer once per calendar year.

If you have any questions, comments, or concerns about how we handle personal information, you may contact us at PrivacyTeam@nclcorp.com, and we will try to resolve your concern.

Cancellation Fees on Cruise Fares, Air Add-Ons, Land Packages, Ground Transfers and Other Add-On Charges

Cancellation fees for cruise, air, land and other charges will follow the schedule above and apply to all guests on the reservation. Cancellation fees for air, land and other add-on charges will apply even if the reservation is not canceled in full. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. Cancellations must be telephoned to our Reservations Department by your travel agent. Depending on when the cruise is canceled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule.

No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise. Requests for refunds must be submitted in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3-4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice.

• Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply.
• No refunds will be given on any cruise for no-shows.
• No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
• Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees.
• Requests for refunds must be submitted in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3 to 4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice.
• No refunds will be given for any missed days of a Land Package.
• Cancellation fees for air, land and other add-on charges will apply even if the reservation is not cancelled in full.
• The air deposit made under the Interactive Air Program at the time of booking is non-refundable. Forfeiture of the air deposit will result from any flight cancellations, stop-over changes, or class-of-service upgrades.
• Cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. 
• If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. 
• Cancellation fees for ground transfers will apply if removed within 21 days of the start of the sailing.
• Gateway changes, flight date changes and name substitutions are considered cancellations, and air cancellation fees will apply. Additionally, spelling corrections may be considered cancellations.
• Name substitutions and departure date changes for cruise, land and other add-ons are considered cancellations and are subject to cancellation fees.
• The above schedule of cancellation fees will begin immediately once money has been applied to the reservation.

EFFECTIVE DATE: NOVEMBER, 30 2021

When you visit, request information from, or book a cruise with us on our websites or applications (the "Online Services"), we may use cookies and other device identifying technologies ("Cookies") to provide our Online Services, to understand how our Online Services are used and for advertising purposes as explained in our Privacy Policy. You can read more about the types of Cookies we use, why we use them and how you can exercise your Cookies choices below.

Cookies are text files that contain small amounts of information downloaded to your device when you visit a website. Cookies are then sent back to the issuing website or another website that recognizes the Cookie on each subsequent visit. Cookies are helpful because they allow a web page to recognize a user's device.

Cookies perform a variety of tasks, such as allowing you to navigate efficiently between pages, remembering your preferences, and generally improving the user experience. Cookies and tracking technologies may also be used to help to ensure that our web content, emails and advertising better suit you and your interests.

Cookies can either be served directly by us or served on our behalf, for example by advertisers and data analytics companies.

Cookies can endure for different periods of time, including those that last only as long as your browser is open (referred to as “session cookies” or “temporary cookies”). These are deleted automatically once you close your browser. Other Cookies are “permanent cookies”, meaning that they survive after your browser is closed. For example, they recognize your device when you open your browser and browse the internet again.

The Cookies that we use to provide our services can be divided into the following categories:

1. Essential Cookies: These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You may be able to set your browser to block or alert you about these Cookies, but without these Cookies certain services will not be available. These Cookies do not store any personally identifiable information.
2. Performance Cookies: These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. These Cookies do not collect information that personally identifies a visitor. All information collected by these Cookies is aggregated and therefore anonymous. If you do not allow these Cookies we will not know when you have visited our site and will not be able to monitor its performance.
3. Functional Cookies: These Cookies allow our websites to save choices you make (such as your username, language or country you live in) and provide enhanced, more personalized features. These Cookies can also be used to save changes you make to the text size, font, or other parts of the web page that you can customize. They can also be used to provide services that you have asked for, such as watching a video or commenting on a blog. The information collected by these Cookies can be anonymized and cannot track your browsing behavior on other websites. If you do not allow these Cookies, some or all of these services may not function properly.
4. Advertising Cookies: These Cookies are used to provide advertisements that better suit you and your interests or to enable you to interact with our social media presence and share our content with your friends and networks. They are also used to limit the number of circuits of an advertisement and to measure the effectiveness of the advertising campaign. These Cookies may track your browser across other sites and may be used by us and other companies to build a profile of your interests and show you relevant content and advertisements on other sites.
   
   They are usually placed with the permission of the website operator of advertising networks and may be set through our site by our advertising partners and social media services. The fact that you have visited a certain web page is shared with other organizations such as advertisers. If you do not allow these Cookies, you will experience less targeted advertising and you may not be able to use or see any social media sharing tools.
   
   In Germany, we use Deutsch Post AG’s concentric technology for offline retargeting purposes, which may result in you receiving a postal advertising letter after visiting our website. For more information on this technology, please click here

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, or to improve marketing, analytics, or site functionality.

We use mobile analytics software to allow us to better understand the performance of our websites. This software may record information such as how often you use our websites, the events that occur within our websites, aggregated usage, and performance data.

We partner with third parties to manage our advertising on other sites. Our third-party partners may use technologies such as Cookies to gather information about your activities on our websites and other sites in order to provide you advertising based upon your browsing activities and interests. You may be able to use an industry tool to limit use of your information for the purposes of serving interest-based ads by participating third parties by clicking here (or if located in the European Union click here). Please note this tool does not opt you out of being served ads (you will continue to receive generic ads) or from the use of your information for serving interest-based ads by third parties that do not participate in the industry tool. The effectiveness of the industry tool might also be limited if your browser is configured to block third party cookies.

You have the right to choose which Cookies to accept or reject. However, they are an important part of how our Online Services work, so you should be aware that if you choose to refuse or remove Cookies, this could affect the availability and functionality the Online Services.

If you don’t want the Online Services to use Cookies, please follow the instructions below.

Website (Browser) Opt-Out

Most browsers accept Cookies by default. You may be able to change the settings to have your browser refuse certain Cookies or notify you before accepting Cookies. To do so, please follow the instructions provided by your browser, which are usually located within the "Help", "Tools" or "Edit" menus. Some third parties also provide the ability to refuse their Cookies directly by clicking on an opt-out link. Please note that authorized third parties may be able to collect information about your use of the Online Services even if you have set your browser to reject third party cookies. To effectively prevent third party collection via Cookies, you will need to configure your browser to reject all cookies.

Mobile App Opt-Out

To limit interest-based advertising on your mobile device, you can review and adjust the settings provided by your device manufacturer, such as “Limit Ad Tracking” for iOS or “Opt-out of interest-based ads” for Android.

For further information about Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu.

If you have any questions about our use of Cookies, please contact us at PrivacyTeam@nclcorp.com.

Let's face it, sometimes unforeseen things happen; bad weather, delayed flights and even cancellations. If your flight is changed or a weather-related delay leaves you stuck, don't panic. The first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship. Usually, they can arrange alternative flights at the airline counter, so you can get to your ship or hotel package destination.

After you learn your new flight arrangements, please contact NCL's "Flight Assistance Hotline" at 1-800-456-7179, as soon as possible, with your new flight. The call is toll-free and our representatives are available 24 hours a day, 7 days a week.

Please note: This special number is operational only in the United States and Canada. Outside of the U.S. and Canada you may reach us at 1-305-468-2029 and we accept collect calls.

Important: The above numbers are for emergency use only for unforeseen delays. If you have any other questions, please contact your travel professional. NCL is not responsible for any airline delays.

The content of this Internet site is owned or controlled by Norwegian Cruise Line (NCL) and is protected by worldwide copyright laws. You may download content only for your personal use for non-commercial purposes, but no further reproduction or modification of the content is permitted. The trademarks, service marks, trade names, and copyrights shown in this Internet site are also protected in the United States and internationally. No use of these trademarks, service marks, trade names and copyrights may be used to falsely indicate or imply a connection or association with, or sponsorship by, NCL without the prior, written authorization of NCL. The trademarks, services marks, trade names, copyrights, products, technology or processes described in this site may also be the subject of other intellectual property rights reserved by NCL or other third parties. No license is granted with respect to those intellectual property rights. NCL reserves the right to bring any civil action in the courts located in Miami-Dade County, Florida U.S.A. arising from the improper or unauthorized use at this Internet site, including any action for infringement of its trademarks.

NCL makes no representation or warranty as to the completeness or accuracy of the information contained in this site. NCL reserves the right to change or modify any of the information contained in this Internet site or to the services described therein, without notice but we make no commitment to update such information. NCL SHALL NOT BE LIABLE FOR ANY DAMAGES, LOST PROFITS, INJURIES, SAVINGS, OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS SITE. You should therefore verify information obtained from this site before you act upon it by calling NCL or your travel agent, as applicable.

THIS PUBLICATION AND THE INFORMATION CONTAINED HEREIN IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

This Internet site may provide links or references to other sites, but NCL has no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided merely as a convenience to the users of this Internet site. NCL does not regularly review materials posted on the sites to which it is linked and NCL does not necessarily endorse all of the materials appearing on such linked sites. Any decision to view any of the linked sites is at the viewer's own risk.

The carriage of passengers, baggage and cargo will be subject to the terms and conditions contained in NCL's Passenger Ticket Contract which may be seen on request by contacting NCL. Other services and products described in this Internet site will also be subject to the terms and conditions of the Passenger Ticket Contract or a third party provider's own terms and conditions, details of which may be obtained from NCL or the third party provider.

Any communications you send to this Internet site or otherwise to NCL by electronic mail are on a non-confidential basis, and NCL is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. NCL shall be free to use the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose, including the developing, manufacturing and/or marketing of goods or services.

This Internet site and the information contained herein does not constitute an offer to sell, or the solicitation of an offer to buy any securities and must not be relied upon in connection with any investment decision.

Cruise Norwegian App Legal Notice, Passenger License Terms

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide ncl.com's copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Norwegian Cruise Line that your copyrighted material has been infringed.

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed upon;
• A description of where the material that you claim is infringing is located on the site, including a link to the webpage;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Ncl.com's Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows:

Copyright Agent
Norwegian Cruise Line Legal Department
7665 Corporate Center Drive
Miami FL 33139
phone: (305) 436-4000
e-mail: webmaster@ncl.com

Last updated: May 30, 2019

This is an agreement (this “Agreement”) between you and NCL (Bahamas) Ltd. d/b/a Norwegian Cruise Line (together with its affiliates, “Licensor”, “Us”, “We” or “Our”) that govern your use of the Norwegian Cruise Line Application for your mobile device together with any update and enhancements to it (the “Norwegian Cruise Line App” or just the “App”) that We make available to you for accessing digital content and other services (the “Services”) on your mobile device (e.g. Apple iPhone or iPad, Android device) (each, a “Mobile Device”). Your use of the Norwegian Cruise Line App is subject to the terms of this Agreement. Please read this Norwegian Cruise Line App Legal Notice Passenger License Terms and all rules, policies and terms related to the Services you use through the Norwegian Cruise Line App (collectively, the “Terms of Use”). If you use the Norwegian Cruise Line App, you will be bound by these Terms of Use. You hereby agree that your use of the Norwegian Cruise Line App constitutes your acceptance of the Terms of Use.

1. Use of the Norwegian Cruise Line App.
Subject to these Terms of Use, We hereby grant you a personal, limited, nonexclusive, nontransferable, nonsublicenseable license to install and use the Norwegian Cruise Line App on your Mobile Device. You may use the Norwegian Cruise Line App only in connection with the Services and as permitted by these Terms of Use. You may not: (a) separate any individual component of the Norwegian Cruise Line App for use other than in connection with the Services provided through it, (b) incorporate any portion of it into your own programs or compile any portion of it in combination with your own programs, (c) transfer it for use with another service, or (d) sell, rent, lease, lend, loan, distribute, publicly communicate, transform, or sub-license the Norwegian Cruise Line App or otherwise assign any rights to the Norwegian Cruise Line App in whole or in part. No maintenance or support services for the Norwegian Cruise Line App are implied by this Agreement and none will be provided except at the sole discretion of Licensor.

2. Payment, Refund and Taxes Policy.
You may download the Norwegian Cruise Line App on your mobile device at no charge. Select services which are made available to you on your Norwegian Cruise Line App may have a charge associated with their use. Any charge which you may incur after purchasing select services on your Norwegian Cruise Line App shall be applied to your onboard folio account. Billing shall occur at the time or shortly after your transaction. You agree that you will pay for any Service purchased on the Norwegian Cruise Line App for which a charge is applicable. We may charge your folio for any Service purchased for which a charge shall apply. The total price charged to you for the purchase of such Service will include the price of the Service purchased on the Norwegian Cruise Line App plus any applicable sales tax, which such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the Norwegian Cruise Line App. We will charge tax only in states where digital goods are taxable. The pricing of the Norwegian Cruise Line App may change at any time, and We do not provide price protection or refunds in the event of a price reduction or promotional offering. If technical problems prevent or unreasonably delay the delivery of the Norwegian Cruise Line App, your exclusive and sole remedy is either replacement or refund of the price paid for the Norwegian Cruise Line App, as We may determine at our sole discretion.

3. Shore Excursion Purchases.
One of the Services available through the use of the Norwegian Cruise Line App is the option to purchase shore excursions. Many of the shore excursions available for sale have age requirements. You hereby agree that you will only purchase shore excursions for yourself or any other individual for which you and such other individuals comply with the age requirements of the shore excursion.

4. Carrier Charges.
You recognize that you are responsible for paying all roaming charges, data charges, text message (SMS) charges, plan charges, overage charges and any other possible charges that result because of the use of the Norwegian Cruise Line App. You agree to pay all charges to your carrier and confirm that We are not responsible for paying any charges to your carrier. You hereby agree that in the instance that you fail to deactivate your mobile device you will be responsible for any roaming charges incurred.

5. No Reverse Engineering.
You may not, and you will not encourage, assist or authorize any other person to, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Norwegian Cruise Line App, whether in whole or in part, or create any derivative works from or of the Norwegian Cruise Line App.

6. In order to keep the Norwegian Cruise Line App up-to-date, We may offer automatic or manual updates at any time and without notice to you. The updates are designed to improve and enhance the Norwegian Cruise Line App and may take the form of software fixes and new functionality. If We elect to provide maintenance or support of any kind, We may terminate that maintenance or support at any time without notice to you.

7. Export Regulations.
You will comply with all export and re-export restrictions and regulations of the United States Department of Commerce and other United States and foreign agencies and authorities that may apply to the Norwegian Cruise Line App, and agree not to transfer, encourage, assist, or authorize the transfer of the Norwegian Cruise Line App to a prohibited country or otherwise in violation of any applicable restrictions or regulations.

8. No Illegal Use and Reservation of Rights.
Any use or attempted use of the App (i) for any unlawful, unauthorized, fraudulent or malicious purpose; (ii) that could damage, disable, overburden, or impair any server, or the network(s) connected to any server; (iii) that could interfere with any other party's use and enjoyment of the App; (iv) to gain unauthorized access to any other accounts, computer systems or networks connected to any server or systems through hacking, password mining or any other means; (v) to access systems, data or information not intended by us to be made accessible to a user; (vi) to attempt to obtain any materials or information through any means not intentionally made available by Us; or (vii) for any use other than the purpose for which it was intended, is prohibited. The Norwegian Cruise Line App is the intellectual property of Licensor and its licensors. The structure, organization, and code of the Norwegian Cruise Line App are valuable trade secrets and confidential information of Licensor. The Norwegian Cruise Line App is protected by law, including, without limitation, copyright laws and international treaty provisions. Except for the rights explicitly granted to you in these Terms of Use, all right, title and interest in the Norwegian Cruise Line App and the Services are reserved and retained by Us and our licensors. You do not acquire any intellectual property or other rights in the Norwegian Cruise Line App as a result of downloading the Norwegian Cruise Line App.

9. Account Registration; Use of Data. 
(a) You may register your Mobile Device with your onboard cabin and establish an account (the “Account”) with Us. Do not reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account, and for all activities that occur on or through your Account, and you agree to immediately notify Us of any security breach of your Account using the contact information provided in Section 21 of these Terms of Use. We shall not be responsible for any losses arising out of the unauthorized use of your Account. You agree to provide accurate and complete information when you register with Us, and as you use, the Norwegian Cruise Line App and the Services (“Registration Data”), and you agree to update your Registration Data to keep it accurate and complete. You agree that We may store and use the Registration Data you provide for use in maintaining your Account, to provide the Services and other technologies to you, billing fees to your Account (if applicable) improving the Norwegian Cruise Line App and as otherwise provided in Our privacy policy, which can be found at www.ncl.com/terms/privacy-policy.

(b) You agree that We may collect, store and use technical data and related information (“Technical Data”)—including but not limited to technical information about your Mobile Device, system and application software, and peripherals—that is gathered periodically to maintain your Account, to provide Services and other technologies to you, to provide updates and support for the Norwegian Cruise Line App and to improve the Norwegian Cruise Line App.

(c) You hereby agree that when you click on or look at certain items, We may store data and use it for our internal analytics to improve our Service and as otherwise described in Our privacy policy. This information includes, but is not limited to, the session ID, user ID or username and session length.

10. Disclaimer of Warranties and Limitation of Liability.
(a) You expressly acknowledge agree that installation and use of, and any other access to the Norwegian Cruise Line App is delivered to you “As Is” with all faults and without warranty of any kind, and Licensor, its licensors and distributors, wireless carriers over whose network the Norwegian Cruise Line App is distributed, and each of their respective affiliates and suppliers (collectively, the “Released Parties”) disclaim all warranties, express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement. No oral or written information or advice given by a Released Party or an authorized representative of a Released Party will create a warranty. The laws of certain jurisdictions do not allow the disclaimer of implied warranties. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have additional rights.

(b) SUBJECT TO SECTION 10(C) BELOW AND TO THE EXTENT NOT PROHIBITED BY LAW, NO RELEASED PARTY WILL BE LIABLE TO YOU FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY RELATED TO THE Norwegian Cruise Line APP OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES ARISING OUT OF LOST PROFITS, REVENUE, DATA OR USE OF THE Norwegian Cruise Line APP OR THE SERVICES, EVEN IF A RELEASED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, ANY RELEASED PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS OF USE WILL BE LIMITED TO USD $50.00. The laws of certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you may have additional rights.

(c) Subject to the provisions in Subsection 10(c)(iii) below, the Released Parties’ statutory liability for damages (regardless of the legal grounds of any claim) will be limited as follows (provided, however, that any applicable broader statutory limitations of the Released Parties’ liability will remain unaffected): (i) The Released Parties will be liable only up to the amount of damages that are typically foreseeable at the time of your consent to these Terms of Use with respect to damages caused by a breach of contractual obligation (e.g., a contractual duty the fulfillment of which enables the proper implementation of these Terms of Use between you and Us, the breach of which will endanger the purpose of this Agreement and on the fulfillment of which you would regularly rely); (ii) The Released Parties will not be liable for damages caused by a simple negligent non-material contractual obligation; and (iii) The aforesaid limitation of liability will not apply to any mandatory statutory liability or liability for damages caused by willful or grossly negligent misconduct, or any kind of willfully or negligently caused personal injuries.

11. You are liable for and will defend, indemnify, and hold harmless the Released Parties and their officers, directors, agents, and employees, and parent, subsidiary and related companies from and against any liability, loss, damage, cost, or expense (including reasonable attorneys’ fees) arising out of your use of the Norwegian Cruise Line App or the Services in violation of this Agreement, violation of applicable law, or violation of any right of any person or entity, including without limitation intellectual property rights.

12. Use of Third Party Services.
When you use the Norwegian Cruise Line App or the Services, you may also be using the services of one or more third parties, such as a wireless carrier or mobile platform provider (collectively and individually, “Third Party Services”), and you acknowledge that your use of those Third Party Services may be subject to the separate policies and terms of use, including fees, of one or more third parties. Third Party Services may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. By using the Third Party Services, you acknowledge and agree that We are not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of the Third Party Materials or websites. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any Third Party Services, Third Party Materials or websites, or for any other materials, products, or other services of third parties. Third Party Materials and links to other websites are provided solely as a convenience to you. Location data provided by any Third Party Services is for basic navigational purposes only, may not be accurate, and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Use of real time route guidance is at your sole risk. You agree that any Third Party Services may contain proprietary content, information and material that is protected by applicable intellectual property laws and other laws, including but not limited to copyright laws, and that you will not use the proprietary content, information or materials in any way whatsoever except for permitted use of the Third Party Services.

13. Emergency Service Calls.
You will not be able to use your Mobile Device to make any emergency calls while onboard our vessels. In the instance any emergency should occur while onboard one of our vessels, you should contact either the nearest shipboard staff member or use a shipboard phone to communicate your emergency.

14. Information Received.
The Norwegian Cruise Line App will provide Us with data about it and its interaction with the content you access using the Norwegian Cruise Line App and your use of it. Any information provided to Us may be stored on servers onboard and in the U.S. and is subject to these Terms of Use.

15. Changes to the Service.
We may modify, suspend, discontinue, or terminate your right to use part or all of the Norwegian Cruise Line App or the Services at any time without notice to you, and in that event We may modify the Norwegian Cruise Line App to make it inoperable. Licensor will not be liable to you should it exercise those rights.

16. You may terminate these Terms of Use at any time by uninstalling or destroying all copies of the Norwegian Cruise Line App that are in your possession or control. Your rights under these Terms of Use will automatically terminate without notice from Us if you fail to comply with any of its terms. In the case of termination, you must cease all use and destroy all copies of the Norwegian Cruise Line App, and We may immediately revoke your access to the Services without notice to you. We may also terminate your right to use the Norwegian Cruise Line App at any time, and if We do so, We may modify the Norwegian Cruise Line App to make it inoperable. Our failure to insist upon or enforce your strict compliance with these Terms of Use will not constitute a waiver of any of Our rights.

17. We may amend any of these Terms of Use at Our sole discretion by posting the revised terms within the Norwegian Cruise Line App. Your continued use of the Norwegian Cruise Line App or the Services after any applicable amendment's effective date evidences your agreement to be bound by it.

18. The terms of these Terms of Use govern the Norwegian Cruise Line App and any updates or upgrades to the Norwegian Cruise Line App that We may provide that replace or supplement the original Norwegian Cruise Line App, unless the update or upgrade is accompanied by a separate license in which case the terms of that license will govern. If We provide specific terms of use for a particular Service and there is a conflict between the specific terms of use for the particular Service and these Terms of Use, the specific terms of use for the particular Service will govern.

19. Additional Terms.
(a) Additional Apple Device Terms. This Section 19(a) applies to you only if you use the Norwegian App on an Apple device (e.g., iPhone, iPad, iPod Touch) (any such device, an “Apple Device”); Section 19 does not apply to you if you do not use the Norwegian Cruise Line App on an Apple Device. As between Us and Apple, Inc., We are solely responsible for the Norwegian Cruise Line App on your Apple Device, and you may use the Norwegian Cruise Line App on your Apple Device only as permitted by these Terms of Use and the “Usage Rules” set forth in the Application Store Terms and Conditions. Furthermore, as between Us and Apple Inc., to the extent that: (a) We are required to address any claims related to your or a third party’s use or possession of the Norwegian Cruise Line App on your Apple Device, We will be responsible for addressing, investigating, or defending the claim, and (b) We have not effectively disclaimed any warranties relating to the Norwegian Cruise Line App on your Apple Device, We will be solely responsible for any product warranties or other claims, losses, liabilities, damages, costs or expenses if the Norwegian Cruise Line App on your Apple Device fails to conform to any warranty. If the Norwegian Cruise Line App on your Apple Device fails to conform to any applicable warranty, you may notify Apple Inc. for a refund of the purchase price of the Norwegian Cruise Line App on your Apple Device, if any. Apple Inc. will not have any other warranty obligations whatsoever with respect to the Norwegian Cruise Line App on your Apple Device. Apple Inc. and its subsidiaries are third party beneficiaries to these Terms of Use and upon your acceptance of these Terms of Use, Apple Inc. and its subsidiaries may enforce these Terms of Use against you as a third party beneficiary of these Terms of Use.

(b) Additional Android Device Terms. This Section 19(b) applies to you only if you use the Crusie Norwegian App on a Mobile Device with an Android operating system. Your use of the Norwegian Cruise Line App is subject to the Android Market Terms of Service found at https://play.google.com/about/play-terms/.

20. Miscellaneous.
(a) These Terms of Use constitute the entire agreement between you and Us and govern your use of the Norwegian Cruise Line App and the Services, superseding any prior agreements between you and Us. You also may be subject to additional terms and conditions that may apply when you use Third Party Services. If any part of these Terms of Use are held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as practicably possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

(b) We shall not be responsible for failures to fulfill any obligations due to causes beyond our control.

(c) The Services are operated by Us from our offices in the United States. You agree to comply with all local, state, federal, and national laws, statutes, ordinances, and regulations that apply to your use of the Norwegian Cruise Line Apps or the Services. These Terms of Use are governed by Florida law, without giving effect to its conflict of law provisions. You expressly agree that exclusive jurisdiction for any claim or dispute with Us or relating in any way to your use of the Norwegian Cruise Line App or the Services resides in the federal or state courts of Miami-Dade County, Florida.

(d) We may notify you with respect to these Terms of Use by sending an email message to your Account email address or a letter via postal mail to your Account mailing address, or by posting on the Services. Notices shall become effective immediately.

(e) We reserve the right to take steps We believe are reasonably necessary or appropriate to enforce and/or verify compliance with any part of these Terms of Use. You agree that We have the right, without liability to you, to disclose any Registration Data and/or Account information to law enforcement authorities, government officials, and/or a third party, as We believe is reasonably necessary or appropriate to enforce and/or verify compliance with any part of these Terms of Use.

21. Contact Information. For communications concerning these Terms of Use, please write to mobileapphelp@ncl.com.

22. Intellectual Property. You hereby agree that Licensor’s trademarks, servicemarks, graphics, and logos of the Licensor are trademarks of the Licensor. You are granted no right or license with respect to any of the aforementioned trademarks, servicemarks, graphics or logos.

All cruise passengers, including third through eight passengers, must pay the deposit set forth in the following table for the applicable cruise within the option period offered on the cruise at the time of booking and must pay the final payment within the time prescribed in the table for the applicable cruise. Group passenger policies may differ. An additional deposit may be required for holiday sailings.

Payment is required at the time of booking.

Once payment is applied to the reservation, you will be unable to change the credit card used for payment after 24 hours. Reservations will be subject to cancellation fees according to the below schedule.

The deposit/payment schedule for The Haven and Suites categories are as listed below.

New policies apply to all bookings including Group bookings.

All amounts are in USD.

Payment / Deposit Timetable for Sailings Departing

^*per person including 3 - 8th
^**Restricted Fly Cruise Bookings Deposit (per person) + 100% Cost of Restricted Air Flight

Embarkation day ceremonies are not available. Ceremony location, date, and time are subject to change based on the availability of the Ship Officer.

Will the couple have a choice of ceremony location for the vow renewal?
Special requests will be considered however the ceremony location date and time is based upon availability and is at the ship’s discretion.

Can the couple write or use their own vows for the ceremony?
Yes they can provide their own vows or use the vows provided in the package.

Do guests have a choice in the flavor of the cake?
No. The celebration cake is a vanilla 6-inch round cake.

I have special dietary needs. Can I request a special cake and make food substitutions?
Yes. Contact the Special Events Department, Pilot #1111 for cake or food substitutions due to special dietary needs.

Where and when is the 8 X 10 professional portraits taken?
The professional portraits are taken throughout your cruise.

Is the complimentary photo taken at the ceremony?
No. The complimentary photo can be any photo taken throughout the cruise. The wooden frame is engraved with our company logo and the name of the ship.

Can I have photography coverage at the ceremony?
Yes. Photography coverage may be booked through the Photo Gallery onboard by the guests.

Do I have a choice in music?
Yes you can provide music or choose the traditional ceremony music available onboard

Can friends and family members attend the Vow Renewal?
Yes

Last updated: June 11, 2020

Your use of this Norwegian Cruise Line text message service (the "Service") constitutes your agreement to these terms and conditions. Our website Terms and Conditions and Privacy Policy also apply to your use of the Service. For purposes of these terms, "you" shall mean the owner or authorized user of the mobile device whose telephone number is submitted to subscribe to the Service. You must be the mobile account holder and at least 18 years of age or have a parent or guardian's permission in order to participate.

Please read these terms carefully. Your use and continued access of the Service will constitute your ongoing agreement to these terms with their changes and revisions. You represent that you are authorized to accept these terms. If you cannot accept these terms, do not use the Service. We may amend these terms, and modify or cancel the Service or any of its features without notice. It is your responsibility to regularly check the site to determine if there have been changes to these terms and to review such changes. Your failure to abide by these terms may result in suspension or termination of your access to the Service, without notice, in addition to Norwegian Cruise Line’s other remedies. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile operator, including message and data rates which may apply.

1.  Service

     a.  Text Message Programs

i. Courtesy Hold Reminder Text Messages Subscription

By subscribing, you agree to receive courtesy hold reminder text messages from Norwegian Cruise Line or its third party service provider through your wireless provider to the mobile number you provided. Messages may be sent using an automatic telephone dialing system and using SMS technology. You understand that consent to receive such text messages is not required as a condition of purchasing any goods or services.

You agree to provide us with a valid mobile number. You represent and warrant that you are the registered owner or authorized user of the mobile number you provided and that you are authorized to enroll the designated phone number to receive such text messages. You agree and represent that the mobile number you provide at subscription is accurate and up-to-date. If you change your mobile number, you agree to opt out of the Service prior to changing your mobile number. For information on how to unsubscribe, please see Section 1(d)(i) below.

     b.  Functionality and Mobile Use Precautions

This Service is offered on an "as is" and "as available" basis without warranties of any kind, except as otherwise expressly stated. Text messaging service may not be available at all times and in all areas; certain variables could affect delivery of the messages, including but not limited to the functionality of your carrier’s network and text messaging platform, and restrictions set by your carrier to your account. Norwegian Cruise Line or its text messaging provider does not guarantee message delivery, timeliness, or that messaging Services will be available at all times. Norwegian Cruise Line is not responsible for messages that are lost or misdirected. Norwegian Cruise Line may send you a confirmation text when you opt in or out to receive text messages.

     c.  Third Party Charges and Mobile Alerts

A mobile phone or wireless device is required to use the Service. The messaging Service is not available on all rates plans. Your carrier may charge you for each text message sent and received. Higher rates may apply to messages received when travelling internationally. Contact your carrier for text messaging rates and terms applicable to your plan. You are solely responsible for any fees or charges incurred from participating in the Service. Under no circumstances will Norwegian Cruise Line, its selected third party service provider, any of its agents or respective corporate affiliates be responsible or liable for any text messaging or wireless service charges incurred by you or a person that had access to your mobile phone or wireless device, or for any overcharge or billing error by or any billing dispute with your participating carrier.

     d.  How to Unsubscribe from the Service

i.  Courtesy Hold Reminder Text Messages

You may unsubscribe at any time by texting the word STOP to 45348 to cancel. The STOP request includes your agreement that Norwegian Cruise Line or its third party service provider may send to your mobile number a single confirmation message within 24 hours of receipt of your STOP message. Unsubscribing from one text messaging program will not unsubscribe you from other Norwegian Cruise Line text messaging programs (if you have previously subscribed to receive those text messages).

     e.  Use of the Service

The Service is intended for your personal, noncommercial use only. You are solely responsible for maintaining confidentiality of your contact information and information received on your mobile phone, and for failure to do so. You are solely responsible for all use of the Service by you and anyone you allow access to the Service on your mobile phone.

2.  Third Party Service Providers

Norwegian Cruise Line reserves the right to hire a third party for the purpose of providing its Service. You acknowledge that all third party Service providers are independent contractors, and that Norwegian Cruise Line neither supervises nor controls their actions, nor makes any representation either express or implied as to their suitability. You agree that Norwegian Cruise Line assumes no responsibility, does not guarantee performance and in no event shall be liable for any negligent or intentional acts or omissions, loss, damage, injury or delay to you in connection with the Service. Consent to receive messages from Norwegian Cruise Line includes consent to receive messages transmitted for Norwegian Cruise Line by a third party.

3.  Indemnification and Release

You agree to indemnify, defend, and hold us harmless from any third party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own. You agree that we will not be liable for failed, delayed, or misdirected delivery of, any information sent through the Service; any errors in such information; any action you may or may not take in reliance on the information or service.

You hereby agree to release Norwegian Cruise Line, its affiliates and third-party service providers and each of their respective directors, officers, employees, and agents from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with your use of the Service.

4.  General Terms

This Agreement is governed by the laws of the state of Florida without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Miami-Dade County and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein. Any delay or failure to enforce any term by Norwegian Cruise Line shall not be deemed a waiver.  Any cause of action must be brought within ONE YEAR of the date the claim arises.

Starbucks Package Terms and Conditions:
Must be at least 18 years of age at time of sailing to purchase. Package must be purchased by all qualifying individuals residing in the stateroom or additional staterooms under the same method of payment for the entire length of the cruise. Package may not be shared and are non-transferable and non-refundable. Eligible guests are entitled to one beverage per person per transaction. Includes all coffee, tea and Refreshers^TM beverages by the cup. Excludes canned drinks, bottled drinks, food and merchandise. Beverage selection is subject to change onboard. Guest's check may reflect applicable VAT and/or taxes for certain ports or itineraries. Package can be used onboard Starbucks stores and Great Stirrup Cay. Offer is not applicable on Harvest Caye, nor sailings that are two (2) days or less. A 20% gratuity will be added to all package purchases. No substitute for package if guest cannot consume all beverages included. Package price is subject to change. Other terms and conditions may apply.

IMPORTANT NOTICE

Norwegian Cruise Line reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65.00 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, Norwegian Cruise Line will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 USD per passenger per day. Norwegian Cruise Line is not responsible for typographical errors or omissions. Ships’ registry: BAHAMAS and UNITED STATES OF AMERICA. ©2022 NCL Corporation Ltd

Free at Sea™ Beverage Package / Soda Package

• Free at Sea™ Beverage Package is applicable to all qualified sailings excluding Pride of America.
• Applicable to guests 1-8 on the reservation for the entire length of the sailing. If 3-8 guest is under 21 years of age, Free at Sea™ Beverage Package does not apply, and Soda Package will not be given as a substitution.
• Guest 1-2 must be at least 21 years of age at time of sailing to qualify for the Free at Sea™ Beverage Package
• Guest 1-2 under 21 years of age will receive the Soda Package.
• Eligible guests are entitled to two beverages per person per transaction. Packages are personal to the individual, may not be shared, are non-transferable and non-refundable.
• Includes a variety of spirits and cocktails, wines by the glass and bottled or draft beer. Includes fountain soda, juice, and non-alcoholic beer.
• Excludes all drinks in the Connoisseur’s Collection and Signature Selection.
• Guests with the Free at Sea™ Beverage Package will receive $15 off the retail value of drinks in the Connoisseur’s Collection and Signature Selection.
• A 20% discount will be given on bottles of wine (champagne and sparkling included), Wine and Spirit Experiences, tastings or Flights purchased onboard.
• Offer is not applicable at Great Stirrup Cay bars, restaurants or venues for port calls arriving on or after March 1st, 2026.
• Offer is not applicable at Harvest Caye bars, restaurants or venues.
• Does not include: Connoisseur’s Collection, Signature Selection, Wine and Spirit Experiences, tastings or Flights, Starbucks, Ice Bars, room service, package sales, bottled water, ship specific promotions or beer buckets, designated super premium brands (subject to change), bottled wine, mini bar purchases, fresh squeezed juices, wine dispenser, energy drinks or vending machines.
• Guest who receives the Soda Package may obtain fountain soda at any bar, lounge, or restaurant throughout the duration of the cruise, excluding Great Stirrup Cay & Harvest Caye bars, restaurants or venues.
• Guest’s onboard account may reflect applicable VAT and/or taxes for certain ports or itineraries.
• Sailings that are 1 day, select Charters or on Pride of America sailings are excluded.
• Brand availability may vary by ship and season.
• An additional cost will be added to all optional package selections.
• No substitute for package if guest cannot consume all beverages included.

Pricing Details:

• Free at Sea™ Beverage Package is $28.50 per person per day.
• Unlimited Soda Beverage Package is $12.50 USD per person per day.
• Guests are responsible for the cost of the Free at Sea™ Beverage and Soda Package prior to their cruise.
• Please note that rates are subject to change at any time at the discretion of Norwegian Cruise Line.
• When booking through the Australia office, the additional costs related to beverage and soda packages are included.
• Additional terms and conditions may apply.

Free at Sea™ Hawaii Beverage Package

• Free at Sea™ Hawaii Beverage Package is applicable to Pride of America sailings only.
• Applicable to guests 1-8 on the reservation for the entire length of the sailing if 21 years of age or older.
• Guest 1-2 must be at least 21 years of age at time of sailing to qualify for the Free at Sea™ Hawaii Beverage Package.
• Guest 1-2 under 21 years of age will receive the Hawaii Soda Package.
• If 3-8 guest is under 21 years of age, Free at Sea™ Hawaii Beverage Package does not apply, and Hawaii Soda Package will not be given as a substitution.
• Eligible guests are entitled to two beverages per person per transaction.
• Includes a variety of beverages such as fountain soda, freshly squeezed juice, unlimited Vero water (still only), non-alcoholic beer, and specialty coffee (specialty coffee inclusion shall be limited to dining rooms only).
• Vero water dispensers can be located throughout the ship and are activated using the guest’s stateroom keycard.
• Vero water served in restaurants only, guests will have the option of flat or sparkling.
• Excludes all drinks in the Connoisseur’s Collection or Signature Selection.
• Guests with the Free at Sea™ Hawaii Beverage Package will receive $15 off the retail value of drinks in the Connoisseur’s Collection or Signature Selection.
• Does not include specialty coffee outside of the restaurants, room service, mini bar purchases or vending machines.
• Guest’s onboard account may reflect applicable VAT and/or taxes for certain ports or itineraries.
• When booking through the Australia office, the additional cost related to Free at Sea™ Hawaii Beverage Package is included.
• The purchase of any alcoholic drinks within the Hawaii Beverage Package may, in certain individual circumstances, be restricted in accordance with Hawaii’s Intoxicating Liquor Law and applicable local rules and regulations
• No substitute for package if guest cannot consume all beverages included.

Pricing Details:

• Free at Sea™ Hawaii Beverage Package is $28.50 per person per day.
• Unlimited Soda Beverage Package is $12.50 USD per person per day.
• Guests are responsible for the cost of the Free at Sea™ Hawaii Beverage Package and Soda Package prior to their cruise.
  Please note that rates are subject to change at any time at the discretion of Norwegian Cruise Line

1. The following terms and conditions ("Terms and Conditions") apply to all offers (each an “Offer” or a “Bid”) made by you (“Guest”, “you”, “passenger”) to NCL Corporation Ltd. (“Norwegian Cruise Line”, “we”, “us”) for an opportunity to upgrade from the class of service that was originally purchased for air travel with Norwegian Cruise Line to a higher class of service (“Upgrade”). This Upgrade program gives you a chance to place an Offer on an opportunity to upgrade from the class of service already purchased. Your Offer is not final and binding unless and until Norwegian Cruise Line officially accepts it.
2. You must be at least twenty one (21) years of age and able to enter into binding contracts. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions. Upgrade Offers are only valid for flights that have already been purchased, either by you or someone on whose behalf you are bidding for the Upgrade.
3. First, as a prerequisite to the ability to make an Offer, you must receive an invitation (“Invitation”) from Norwegian Cruise Line. Sending an Invitation to anyone and at any time is entirely within Norwegian Cruise Line’s sole discretion.
4. Upon receipt of an Invitation, you may submit a Bid for a higher class of service level than your original, currently-booked itinerary.
5. Norwegian Cruise Line may accept your Bid at any time before the sail date. In the event Norwegian Cruise Line accepts your Offer, your credit card will be charged the full amount immediately upon acceptance. The total amount that you must pay to us will be disclosed to you prior to your submission of your Offer. The charge on your credit card may appear in the name of “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line”. You agree that you cannot challenge or dispute a charge because the name appearing on the credit card statement is “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line”.
6. Once your Bid is accepted, the upgrade amount paid is final and non-refundable.
7. If your Bid is not accepted, you will travel in the class you originally purchased.
8. If you make a change to your itinerary after your Bid has been accepted, your Bid will be cancelled, will not be transferred to your new itinerary and the upgrade amount paid is non-refundable.
9. The purchase price you accept will be per passenger and apply to all passengers on the reservation.
10. Norwegian Cruise Line reserves the right, in its sole discretion, to decide whether or not to accept your Offer, and it makes no representation that any Guest will be upgraded regardless of whether or not seats are available in the class for which an Offer is being made.
11. If you purchase an Upgrade, the conditions of your original flight reservation will remain in effect following the Upgrade. This includes conditions pertaining to cancellation, penalties, and changes.
12. All Upgrade bids are considered individually. If you purchase an Upgrade, Norwegian Cruise Line cannot guarantee a specific seat number assignment within the upgraded class, and cannot guarantee that all reservations traveling together will be upgraded. Your seat number will depend on space availability, and Norwegian Cruise Line cannot guarantee that all upgraded seats will be close together.
13. You may revise or cancel your Offer through the hyperlink on the offer email before 14 days of your departure, provided that your Offer has not already been accepted by Norwegian Cruise Line, and provided that your credit card has not been charged. However, if your Offer is accepted before you cancel or amend your Offer, you are legally bound to complete payment for the price stated in your original Offer.
14. If you have purchased Norwegian Cruise Line’s Travel Protection on your current booking, you will be automatically charged to cover the Upgrade cost. For more information please visit https://www.ncl.com/freestyle-cruise/booksafe#pricing
15. Depending on the flight itinerary, additional taxes may be applicable to the upgrade charges, if the upgrade is awarded. Any applicable taxes for the air upgrade will be charged automatically once the payment for the upgrade is taken.
16. By submitting an offer to Upgrade, the passenger accepts all terms and conditions of the Upgrade Program.
17. Norwegian Cruise Line reserves the right to modify and otherwise change these Terms and Conditions at its own discretion. Except as provided for in the immediately preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Norwegian Cruise Line unless made in writing and signed by an authorized officer of Norwegian Cruise Line.

1. What is Upgrade Advantage Air?
   Upgrade Advantage Air allows eligible passengers on chartered flights the opportunity to bid on an upgrade to Premium Economy or Business Class.
2. When can I bid?
   Eligible passengers will receive an email invitation from Norwegian Cruise Line to participate and may submit an offer to travel in a higher class between 45 and 14 days prior to the flight departure.
3. Do invitations apply to both Inbound and Return flights?
   Invitations will list each eligible flight separately. All flights will be considered independently. NCL cannot guarantee that both flights will be upgraded.
4. Is the offer amount individual or for the entire reservation?
   The offer amount is a one-time charge per person. Any offer submitted will apply to all passengers on the reservation.
5. Does the upgrade include any additional perks?
   Should you be upgraded, you would enjoy the full Premium Economy or Business Class experience on the flight for which the bid was awarded.
6. What happens if I am part of a group or traveling with another reservation?
   Each offer is considered individually, and NCL cannot guarantee that all reservations traveling together will be upgraded, if any. Under the circumstance that all reservations are upgraded, NCL cannot guarantee that all the upgraded seats will be close together.
7. Can I reject the upgrade after it is accepted?
   No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable.
8. Can I choose specific seats of the upgrade cabin?
   No, your seat location will depend on availability. NCL cannot guarantee a specific seat assignment within the upgraded class.
9. Can I modify or cancel my offer after I submit it?
   You may modify or cancel your offer up until 14 days prior to departure, provided that your offer has not already been accepted by NCL and provided your credit card has not been charged.
10. When will I know if my offer got accepted?
    Your offer can be accepted anytime from the moment it is submitted up until 14 days prior to departure. Passengers may be notified via email of the result of their bid(s) at any time between submission and 14 days prior to departure.
11. What happens if my offer is not accepted?
    If your offer is not accepted, you will not be charged any additional amount, and you will stay in the class you originally booked.
12. What happens if I purchased travel protection?
    If you have Norwegian's Travel Protection on your current booking, you will be automatically charged to cover the upgrade cost. If you have travel protection via your travel professional, please contact them to add your upgrade to your coverage.
13. Will there be any additional fees?
    Depending on the flight itinerary, additional taxes may be applicable to the upgrade charges, if the upgrade is awarded. Any applicable taxes for the air upgrade will be charged automatically once the payment for the upgrade is taken.
14. How can I change the credit card I used to submit an offer?
    In order to change the credit card number, you will need to cancel and re-submit your offer(s) using the new payment information.
15. Is the offer amount I am submitting additional to the cost of my original reservation?
    Yes, any amount you offer for an upgrade is in addition to the cost of your original booking.

1. The following terms and conditions ("Terms and Conditions") apply to all requests (each, a “Request”) made by you (“Guest”, “you”, “passenger”) to NCL Corporation Ltd. (“Norwegian Cruise Line”, “we”, “us”) for an opportunity to receive (a) expedited booking of the air travel you originally purchased with Norwegian Cruise Line, (b) to be booked on your preferred flights for your roundtrip itinerary, and (c) to receive expedited confirmation of the flight details for the awarded flights (“Upgrade”). This Upgrade program gives you a chance to pay an additional fee to secure preferred flights, if available, and to receive an expedited confirmation of the booked flight details. Your Request is final and binding once Norwegian Cruise Line officially accepts it.
2. You must be at least twenty one (21) years of age and able to enter into binding contracts. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Request to these Terms and Conditions. Upgrade Offers are only valid for flights that have already been purchased, either by you or someone on whose behalf you are submitting a Request for the Upgrade.
3. First, as a prerequisite to the ability to make a Request, you must receive an email invitation (“Invitation”) from Norwegian Cruise Line. Sending an Invitation to anyone and at any time is entirely within Norwegian Cruise Line’s sole discretion.
4. Upon your receipt of an Invitation, you may submit a Request to secure of preferred flights and receive expedited confirmation of the flight details for all passengers within your reservation. The Invitation only applies to the reservation listed in the email invitation and will not apply to any travel-with reservations.
5. Norwegian Cruise Line may accept your Request at any time before the sail date. In the event Norwegian Cruise Line accepts your Request, your credit card will be charged the full amount of the upgrade fees immediately upon acceptance. The total amount that you must pay to us will be disclosed to you prior to your submission of your Request. The charge on your credit card may appear in the name of “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line”. You agree that you cannot challenge or dispute a charge because the name appearing on the credit card statement is “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line”.
6. Once your Request is accepted, the upgrade amount paid is final and non-refundable.
7. If your Request is not accepted, the standard booking of the air travel you originally purchased with Norwegian Cruise Line will occur in alignment with all standard Air Servicing Standards set forth in the terms and conditions located at https://www.ncl.com/terms#air-sea-program.
8. If you make a change to your itinerary after your Request has been accepted, your Request will be cancelled and will not be transferred to your new itinerary. THE UPGRADE AMOUNT PAID IS NON-REFUNDABLE.
9. The purchase price of your Request that we accept will be per passenger and apply to all passengers on the reservation.
10. Norwegian Cruise Line reserves the right, in its sole discretion, to decide whether or not to accept your Request, and it makes no representation that any guest will be upgraded regardless of whether or not direct flights are available on any dates for which a Request is being made.
11. If you purchase an Upgrade, the conditions of your original flight reservation will remain in effect following the Upgrade. This includes conditions pertaining to cancellation, penalties, and changes.
12. If you purchase an Upgrade for which you had requested a class of service higher than Economy and the flight has multiple legs, the class of service selected may only be offered on one leg of the trip. You accept that the higher class of service selected may not be available on all legs of the trip and may not necessarily be available on the longest leg of the trip.
13. If you purchase an Upgrade, Norwegian Cruise Line cannot guarantee a specific seat number assignment on the awarded flight. You will need to work with the airline directly to select their seats. Airline imposed personal charges such as seat selection and baggage fees may also apply and are not included with your Norwegian Cruise Line Air booking.
14. If you have purchased Norwegian Cruise Line’s Travel Protection on your current booking, you will be automatically charged to cover the Upgrade cost. For more information, please visit https://www.ncl.com/cruise-preparation/travel-protection.
15. Depending on the product and destination being visited, a General Excise Tax and/or a Transient Accommodations Tax may be applicable to the upgrade charges, if the upgrade is awarded. Taxes for applicable sailings will be charged automatically once the payment for the upgrade is taken.
16. Should a minor schedule change as determined by Norwegian Cruise Line occur after a Request is fulfilled and you have received your flight tickets, the upgrade amount paid will remain final and nonrefundable and the schedule change will be automatically accepted; this policy applies to any post ticketing schedule changes that occur up to 4 days prior to sailing. Should a significant schedule change occur, it will be reviewed by the Norwegian Cruise Line Air department on a case-by-case basis to determine whether a refund can be offered. If there are delays, cancelations, or any schedule changes within 72 hours of your departure time, you will need to work directly with your airline for re-accommodations. These changes are beyond the control of Norwegian Cruise Line.
17. If you submit incorrect names, dates of birth, gender, flight dates, departure and/or arrival cities in your preferred flights request, this may result in additional fees for reticketing of the preferred flights. Any additional fees will be the guest’s responsibility. 
18. If you change flight dates and/or departure and/or arrival city information after your preferred flights request is fulfilled, you will lose the non-refundable upgrade fees paid as part of this Upgrade Advantage Air Program. You may be charged any airline cancellation or reissuance fees for reticketing of the preferred flights. Any additional fees due will be the guest’s responsibility. 
19. By submitting a Request, you accept all terms and conditions of the Upgrade Advantage Air Program.
20. Your personal data will be used for the purpose of administration of the Upgrade Advantage Air Program and in accordance with our privacy policy.
21. By submitting a Request through the Upgrade Advantage Air Program, you acknowledge that the personal information provided for all guests in your reservation is true and accurately reflects the information in your or the applicable guest's legal travel documents. By submitting an Request on behalf of other guests, you confirm that you have the authority to do so on their behalf and have provided them with the information set forth in the privacy policy.
22. Norwegian Cruise Line reserves the right to modify and otherwise change these Terms and Conditions at its own discretion. Except as provided for in the immediately preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Norwegian Cruise Line unless made in writing and signed by an authorized officer of Norwegian Cruise Line.

1. What is Upgrade Advantage Air?
   The Upgrade Advantage Air Program allows eligible passengers who have purchased promotional air travel through Norwegian Cruise Line the opportunity to search for their preferred flights and submit a request to secure those flights early for an additional fee.
2. When can I expect an email invitation to participate in the Upgrade Advantage Air Program? Eligible passengers will receive an email invitation to participate in the Upgrade Advantage Air Program between 315 and 80 days prior to sailing.
3. Does the invitation email to apply to both Inbound and Return flights?
   Yes, the invitation email to participate in the Upgrade Advantage Air Program covers and applies to the round-trip itinerary for all passengers booked in the same stateroom.
4. Is the Upgrade Advantage Air fee charged by individual or for the entire reservation?
   The Upgrade Advantage Air fee is a one-time charge per person in a reservation. Any request to secure the preferred flights that is submitted will apply to all passengers booked within in the same stateroom.
5. What is the additional fee associated with each flight option?
   Any existing air travel fees that were incurred at the time you booked Norwegian's Free Airfare for 2nd Guest Program will still be due at your final payment date, if not already paid. When you search for flights through this program, you will see all additional per person fees per flight, which vary by flight and will apply to all passengers currently booked within your stateroom.
6. Can I request Premium Economy, Business, or First class on my preferred flights?
   Yes, the flight search will allow you to filter for a particular carrier, direct flight or class of service. If a higher class of service is selected as a filter, the flight results presented will display any flights where that class of service is available on the legs of the journey, though it may not be available on all legs.
7. Does the upgrade apply to my travel-with reservations?
   The preferred flights request submitted for a reservation applies only to those passengers booked in the same stateroom. Invitations do not apply to any travel-with reservations.
8. What happens if I am part of a group or traveling with another reservation?
   Each preferred flights request received is considered individually, and Norwegian Cruise Line cannot guarantee that all reservations traveling together will be upgraded, if any. Under the circumstance that all reservations are upgraded, Norwegian Cruise Line cannot guarantee that guests on all reservations will be booked on the same flights or that all the upgraded seats will be close together.
9. Can I reject the upgrade after it is accepted?
   No, once your preferred flights request is accepted and ticketed, your card will be charged immediately for the additional fee(s) due per person in the same stateroom. The total upgrade fees amount paid is final and non-refundable.
10. Will I receive specific seats on the upgraded flights?
    No, seats cannot be assigned through this program. All seat assignments must be made directly through the airline once the preferred flights request is fulfilled and you receive your flight confirmation. Norwegian Cruise Line cannot guarantee a specific seat assignment or guarantee that all passengers will be seated together.
11. Can I modify or cancel my preferred flights request after I submit it?
    If you wish to cancel your request, you may only do so within 3 hours of submission. Cancellations will not be permitted after 3 hours of your request submission. Changes requested after your preferred flights request is fulfilled will result in the forfeiture of any non-refundable upgrade fees paid under the Upgrade Advantage Air Program. Additional airline cancellation or reissuance fees for reticketing of the preferred flights may also apply and will be the guest's responsibility.
12. When will I know if my request got accepted?
    Your request will be processed at any time from the moment you submit it up until 80 days prior to sailing. We will notify you within 72 business hours of receipt of your request if your request is accepted. If the request is fulfilled, you will be charged immediately and will receive your flight confirmation within 48 business hours of the request being fulfilled.
13. What happens if my request is not accepted?
    If your request cannot be fulfilled, you will not be charged any additional amount, and the conditions of your original flight reservation will remain in effect. If your request is rejected, you may be able to use the email invitation to submit a new request as long as your reservation is still eligible for the program and in the participation window of 315 and 80 days prior to sailing.
14. What happens if I purchased travel protection?
    If you have Norwegian's Travel Protection on your current booking, you will be automatically charged to cover the upgrade cost. If you have travel protection via your travel professional, please contact them to add your upgrade to your coverage.
15. What happens if I purchased ground transfers?
    If you previously purchased ground transfers through Norwegian Cruise Line, they will remain intact.
16. Will there be any additional fees?
    Depending on the product and destination being visited, a General Excise Tax and/or a Transient Accommodations Tax may be applicable to the upgrade charges, if the upgrade is awarded. Taxes for applicable sailings will be charged automatically once the payment for the upgrade is taken. Airline-imposed personal charges such as seat selection and baggage fees may also apply and are not included with your Norwegian Cruise Line Air booking.
17. Is the request amount I am submitting additional to the cost of my original reservation?
    Yes, the request amount is in addition to the cost of your original booking.
18. What happens if there is a schedule change after I receive my confirmed flights?
    Should a minor schedule change as determined by Norwegian Cruise Line occur after a Request is fulfilled and you have received your flight tickets, the upgrade amount paid will remain final and nonrefundable and the schedule change will be automatically accepted; this policy applies to any post ticketing schedule changes that occur up to 4 days prior to sailing. Any significant schedule changes will be reviewed on a case-by-case basis by the Norwegian Cruise Line Air Department to determine whether a refund can be offered. If there are delays, cancellations, or any schedule changes within 72 hours of your departure time, you will need to work directly with your airline for re-accommodations. These changes are beyond the control of Norwegian Cruise Line.
19. What happens if I submit incorrect information regarding the preferred flights request?
    If you submit incorrect names, dates of birth, gender, flight dates, departure and/or arrival cities in your preferred flights request, this may result in additional fees for reticketing of the preferred flights. Any additional fees will be the guest’s responsibility.
20. What happens if I change flight dates or the departure/arrival cities after the preferred flights request is fulfilled?
    If you change flight dates and/or departure and/or arrival city information after your preferred flights request is fulfilled, you will lose the non-refundable upgrade fees paid as part of this Upgrade Advantage Air Program. You may be charged any airline cancellation or reissuance fees for reticketing of the preferred flights. Any additional fees due will be the guest’s responsibility.

1. The following terms and conditions ("Terms and Conditions") apply to all offers (each an “Offer” or a “Bid”) made by you (“Guest”, “you”, “passenger”) to NCL Corporation Ltd. (“Norwegian Cruise Line”, “we”, “us”) for an opportunity to upgrade from the class of service that was originally purchased for travel with Norwegian Cruise Line to a higher class of service (“Upgrade”). This Upgrade program gives you a chance to place an Offer on an opportunity to upgrade from the class of service already purchased. Your Offer is not final and binding unless and until Norwegian Cruise Line officially accepts it.
2. You must be at least twenty one (21) years of age and able to enter into binding contracts. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions. Upgrade Offers are only valid for cabins that have already been purchased, either by you or someone on whose behalf you are bidding for the Upgrade.
3. First, as a prerequisite to the ability to make an Offer, you must receive an invitation (“Invitation”) from Norwegian Cruise Line. Sending an Invitation to anyone and at any time is entirely within Norwegian Cruise Line’s sole discretion.
4. Upon receipt of an Invitation, you may submit a Bid for a higher class of service level than your original, currently-booked itinerary: (a) Inside and Studio stateroom bookings may bid up to three levels higher, that is, up to the Club Balcony Suite level; and (b) all other stateroom bookings may bid up to two levels higher.
5. Norwegian Cruise Line may accept your Bid at any time up until the day of sailing. In the event Norwegian Cruise Line accepts your Offer, your credit card will be charged the full amount immediately upon acceptance. The total amount that you must pay to us will be disclosed to you prior to your submission of your Offer. The charge on your credit card may appear in the name of “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line”. You agree that you cannot challenge or dispute a charge because the name appearing on the credit card statement is “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line”.
6. In the event Norwegian Cruise Line accepts your Offer on day of sailing and the first credit card payment attempt declines, the full amount will be charged to your onboard folio account in USD, subject to foreign exchange rates at time of Offer submission. You agree that you cannot challenge or dispute a charge to your onboard account for an upgrade awarded through this program.
7. Once your Bid is accepted, the upgrade amount paid is final and non-refundable.
8. If your Bid is not accepted, you will travel in the category you originally purchased.
9. If you make a change to your itinerary after your Bid has been accepted, your Bid will be cancelled, will not be transferred to your new itinerary and the upgrade amount paid is non-refundable.
10. If your reservation includes multiple passengers (between 2 and 9 passengers), the purchase price you accept will be per passenger but only for the first and second passenger on the reservation.
11. If your reservation includes only one person, the guest will be charged based on double occupancy.
12. Norwegian Cruise Line reserves the right, in its sole discretion, to decide whether or not to accept your Offer, and it makes no representation that any Guest will be upgraded regardless of whether or not cabins are available in the category for which an Offer is being made.
13. In the event you accept a Counter Offer Norwegian Cruise Line makes to your Bid, a new Bid for the countered upgrade type and/or bid amount will be automatically created using the payment information associated with the original Bid. The original Bid will remain active and able to be selected unless you revise or cancel your Offer through the hyperlink on the offer email. Norwegian Cruise Line makes no representation that any Counter Offer will be upgraded regardless of whether or not cabins are available in the category for which an Offer is being made.
14. If you purchase an Upgrade, the conditions of your original cruise reservation will remain in effect following the Upgrade. This includes conditions pertaining to cancellation, penalties, and changes.
15. The Upgrade does not include any additional promotions.
16. If you purchase an Upgrade, Norwegian Cruise Line cannot guarantee a specific cabin number assignment within the upgraded category. Your cabin number will depend on space availability.
17. You may revise or cancel your Offer through the hyperlink on the offer email before 5 hours of your departure, provided that your Offer has not already been accepted by Norwegian Cruise Line, and provided that your credit card has not been charged. However, if your Offer is accepted before you cancel or amend your Offer, you are legally bound to complete payment for the price stated in your original Offer.
18. If you have purchased Norwegian Cruise Line’s Travel Protection on your current booking, you will be automatically charged to cover the Upgrade cost. For more information please visit www.ncl.com/freestyle-cruise/booksafe#pricing
19. Depending on the product and destination being visited, a General Excise Tax and/or a Transient Accommodations Tax may be applicable to the upgrade charges, if the upgrade is awarded. Taxes for applicable sailings will be charged automatically once the payment for the upgrade is taken.
20. By submitting an offer to Upgrade, the passenger accepts all terms and conditions of the Upgrade Program.
21. Norwegian Cruise Line reserves the right to modify and otherwise change these Terms and Conditions at its own discretion. Except as provided for in the immediately preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Norwegian Cruise Line unless made in writing and signed by an authorized officer of Norwegian Cruise Line.

1. Is the offer amount per person per day or for the entire duration of the cruise?
   The offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom - only the first and second guest will be charged.
2. Does the upgrade include any additional promotions?
   The upgrade does not include any additional promotions. However, you get to keep whichever promotions you already have.
3. What happens if I am part of a group or traveling with another reservation?
   Each offer is considered individually, and NCL cannot guarantee that all reservations traveling together will be upgraded, if any. Under the circumstance that all reservations are upgraded, NCL cannot guarantee that all the upgraded cabins will be close together.
4. Can I reject the upgrade after it is accepted?
   No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable.
5. What happens with the promotions I already have?
   You get to keep the promotions you already have. However, no additional promotions will be added to your reservation.
6. Can I choose the location or specific features of the upgrade cabin?
   No, your cabin location and attributes will depend on availability. NCL cannot guarantee a specific cabin number assignment within the upgraded category. Additionally, if you require a wheelchair accessible and/or hearing impaired cabin, we cannot guarantee that you will be placed in such a cabin as these cabins are limited and based on a first come first serve basis.
7. How much do I pay if my reservation includes more than 2 guests?
   If your reservation includes multiple passengers (between 2 and 9 passengers), the offer amount submitted will be per passenger but only for the first and second passenger on the reservation.
8. Can I modify or cancel my offer after I submit it?
   You may modify or cancel your offer up until 5 hours prior to departure, provided that your offer has not already been accepted by NCL and provided your credit card has not been charged.
9. When will I know if my offer got accepted? 
   Your offer can be accepted anytime from the moment it is submitted up until 0 days prior to departure.
10. If I have two reservations can I bid only once and if accepted, cancel the second reservation and move the guests into the upgraded cabin?
    No, if you have two cabins you will need to submit two separate bids and they will be considered independently. NCL cannot guarantee that both reservations will be upgraded. In the case that one of the reservations gets upgraded, you cannot move the other guests into the upgraded cabin. All reservations cancelled within the penalty period will be subject to cancellation fees.
11. What happens if I am a single guest?
    You will be charged based on double occupancy.
12. What happens if my offer is not accepted?
    If your offer is not accepted, you will not be charged any additional amount, and you will stay in the stateroom you originally booked.
13. What happens if I purchased travel protection?
    If you have Norwegian's Travel Protection on your current booking, you will be automatically charged to cover the upgrade cost. If you have travel protection via your travel professional, please contact them to add your upgrade to your coverage.
14. How can I change the credit card I used to submit an offer?
    In order to change the credit card number, you will need to cancel and re-submit your offer(s) using the new payment information.
15. Is the offer amount I am submitting additional to the cost of my original reservation?
    Yes, any amount you offer for an upgrade is in addition to the cost of your original booking.

I hereby grant to NCL Corporation Ltd. (“Company”), its parent companies, subsidiaries, agents and affiliates, the unlimited worldwide, perpetual, unending right to use, reproduce, distribute, and convey my image/photograph and comment(s) (“Content”) for all purposes, whether commercial or non-commercial, in any format or medium now known or subsequently developed, to modify and edit my Content, to combine my Content with other images, video, audio, text and other media, to create derivative works incorporating, including or based on my Content, and to sublicense any or all of the foregoing rights. This grant shall be construed broadly. If I want my Content removed or taken down, I will send a message to privacyteam@nclcorp.com, and the Company will use commercially reasonable efforts to remove and take down my Content. For more information on how the Company uses your data, please see our Privacy Policy.

It’s your vacation and you should have the freedom to choose how you spend it. That’s Freestyle Cruising® on Norwegian Cruise Line. Dress up or down. Sleep in or catch a sunrise from your own private balcony. Take in some never-before-seen entertainment at sea. Even eat somewhere different every day, on your own schedule. Whether you’re on board or on shore, you can do as much or as little as you please. It’s all up to you.

Although Freestyle Cruising offers you plenty of freedom and flexibility, it is important that all our guests have a common understanding of the expected behavioral standards while on board our ships. This Guest Conduct Policy is intended to ensure that all guests enjoy their cruise experience while following our code of conduct throughout their vacation. Whether you are transferring to and from ships, are inside the terminal, exploring on a shore excursion, enjoying our private island or on board one of our ships, we ask that you abide by this policy. It is not intended to be all-inclusive and it is possible that not all issues are specifically addressed. Guests are always expected to follow the direction of the ship’s Captain, who will take the necessary action to ensure the safety, security and well being of our guests. Guests are also expected to comply with applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory and will be available for review on the Norwegian Cruise Line website www.ncl.com.

Safety and security are everyone’s responsibility. Should anyone become aware of unsafe or possibly illegal behavior during their cruise, they should immediately report this to the ship’s Security Staff or other ship management. This may be done through ship’s telephone system by dialing 911 or by seeking the assistance of a crew member.

GUEST AND CREW INTERACTION

Our crew members are friendly, outgoing and helpful, and they will do their very best to make your vacation as enjoyable as possible. Please do not misinterpret their friendliness. Crew members are prohibited from engaging in physical relationships with guests. Crew members are not permitted to socialize with guests beyond their professional duties, and are not permitted to be in guest staterooms, except for the performance of their shipboard duties. Guests are expected to respect these policies and are similarly prohibited from engaging in physical relationships with crew members. Guests are not permitted in any restricted or crew area of the ship, including crew staterooms and corridors.

VERBALLY ABUSIVE OR OFFENSIVE LANGUAGE

Verbally abusive or offensive language directed toward anyone, to include guests, crew members, governmental officials, or others is not permitted.

INAPPROPRIATE OR ABUSIVE BEHAVIOR

Inappropriate or abusive behavior including uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/false identification, underage drinking (see alcohol section below), providing alcohol to those under the allowed age (see alcohol section below), possession of illegal substances/items or any other illegal or offensive conduct is not permitted.

UNSAFE BEHAVIOR

Sitting, standing, laying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with ship’s equipment, facilities or systems designed for guest safety is not permitted. Guests may not enter or access any area that is restricted and/or for the use of crew members. Any other unsafe behavior, including failure to follow security instructions, is not permitted.

DISCOURTEOUS OR DISRUPTIVE BEHAVIOR

Pool, deck and theater chairs may not be reserved. Topless sunbathing is not permitted. Boom boxes or loud radios are not permitted. Roller blades, roller skates, skateboards, scooters, surfboards, bicycles, and similar items may not be utilized on-board; except for mobility aids related to special needs, as approved by the ship’s management.

SMOKING

As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line prohibits smoking on stateroom balconies and limit smoking in the casino to players. Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. For more information on our smoking policy please click here.

CURFEWS

Ship’s management reserves the right to enact and enforce curfews on an individual, group, or ship-wide basis, if in the sole judgment of the ship’s Captain, such steps become necessary to ensure guest or crew safety. Children under the age of 17 are not allowed unaccompanied by an adult after 1:00 am.

DISEMBARKING FROM A SHIP

Parents or guardians must not permit any guest in their care under age 18 from leaving a ship in any port without responsible adult supervision.

PARENTAL AND GUARDIAN RESPONSIBILITY

For purposes of this Guest Conduct Policy, a minor is defined as anyone under the age of 18. A young adult is defined as anyone ages 18, 19 or 20. Parents and guardians are responsible for the behavior and appropriate supervision of their accompanying minor(s) and young adult(s) throughout their vacation. This obligation applies during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. This responsibility applies at all times, regardless of whether the parents and guardians are physically in the company of their minor(s) and young adult(s).

ALCOHOL

Norwegian Cruise Line guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy, will be considered for disciplinary action pursuant to the “Consequences Section” of this Guest Conduct Policy, and may lose their privileges to use the disco or other areas or facilities of the ship or maybe required to disembark the vessel.

Guests are not permitted to bring alcoholic (except wine & a corkage fee will be charged) beverages onboard and Security reserves the right to inspect containers (water bottles, soda bottles, mouthwash, luggage, etc.) at any time. Alcoholic beverages that are purchased from onboard shops or in ports-of-call (which must be presented to security upon re-boarding), will be held until the last night of the cruise. The Freestyle Daily will list the location and time for pick up. Guests who are under the permitted drinking age will not have alcohol returned to them.

The minimum drinking age for all alcoholic beverages on Norwegian Cruise Line ships is 21. Guests who are 18 - 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters). The age modification does not apply for Alaska and Hawaii sailings. The parent or legal guardian must be onboard the sailing with the young adult and present themselves at the Front Desk so they can sign the form allowing the consumption of beer and wine only. A notarized Parent Consent Form or any other document allowing for temporary guardianship for the purposes of the sailing only will not be accepted.

For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon embarkation (beginning of the cruise). If a guest celebrates their birthday during the cruise, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services to present a government issued form of identification to permit verification of their age.

On cruises embarking in a country where the legal drinking age is lower than 21 and where a young adult (age 18, 19 or 20) is not traveling with a parent or legal guardian, they will generally not be permitted to consume alcohol. There may be exceptions made to this restriction in areas of the world where local laws require and Norwegian Cruise Line concurs. Details on such exceptions can be obtained from the Guest Services Desk. No guest under age 18 may possess or consume alcohol at any time, while onboard or at our private destinations. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Norwegian Cruise Line cruise.

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding, or while on board; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

Items With Heating Elements or Open Flames

Certain items that generate heat or produce an open flame are not permitted onboard. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Curling irons and hair dryers are allowed and may require a converter.

Drugs or Other Illegal Substances

No illegal drugs or other illegal substances including but not limited to medical marijuana are allowed onboard or may be utilized during a Norwegian Cruise Line vacation, including during transfers to and from ships, inside terminals, during shore excursions or at our private island. Illegal drugs or substances will be confiscated and appropriate action taken,which may include removal from the ship and involvement of appropriate authorities. In addition, foreign governments at Norwegian Cruise Line ports of call have strict laws that address drug possession. Guests found in violation of such laws are subject to arrest and prosecution by the foreign jurisdiction (and perhaps United States or other authorities as well) and may be prevented from re-boarding the ship.

Weapons, Explosives or Other Dangerous Items

No weapon, explosive, or other item that presents a risk of harm to persons or property, are permitted onboard. They will be taken by ship’s Security and appropriate action taken. Guests are not allowed to bring their own scuba gears onboard such as oxygen tanks, diving knives, spears, etc.

Non-Alcoholic Beverages

Non-alcoholic drinks such as water, soda and juices – are prohibited to be brought onboard either as carry-on or checked luggage on both embarkation and port days. The only exception to this policy is purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula.

For a full list of items that are prohibited onboard, please CLICK HERE.

HAND WASHING

Guests are strongly encouraged to wash their hands with soap and hot water after using the restroom and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.

ILLNESSES AND ISOLATION OF GUESTS

Norwegian Cruise Line follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship’s medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship’s crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section on next page.

** United States Public health ( U.S.P.H. ) regulations prohibit diapers of any kind, including those marked as “swimmers,” in the swimming pools or hot tubs.

*** If you’re 18 through 20 years of age and you have written consent of your parents or guardian ( parent or guardian must be on board ), you can purchase beer or wine for yourself only when the ship is sailing in international waters ( except Alaska and Hawai’i cruises where you must be 21 years of age to consume or purchase alcohol of any kind )

**** If you want to gamble in our casinos, you must have a valid ID showing you are 18 years or older.

 FAILURE TO ACT IN ACCORDANCE WITH THIS POLICY MAY RESULT IN:

• Intervention by Security, other management personnel or law enforcement
• Removal of certain onboard privileges, which may include being detained, quarantined or confinement
• Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities) and used for prosecution
• Denial of boarding on the current or any future Norwegian Cruise Line cruise vacation
• Reporting of incidents to government and law enforcement authorities for follow-on legal action
• Removal from ship at the next port-of-call. Guests removed from a Norwegian Cruise Line ship pursuant to this policy, are responsible. Documentation requirements for re-entry into the guest’s home country are also the responsibility of the guest.

General Information: Tour Descriptions, Durations and Departure Times The information provided on this website is designed to help you select the excursions most suited to your interests. The tour descriptions are as current and accurate as possible. Please note that occasionally changes in the descriptions do occur. Some tours will operate in an order that is different from; that presented in the tour descriptions. This helps to alleviate crowding at local venues. The individual tour descriptions include approximate durations and can be found under each tour name. Please note that departure times are subject to change.

Participation in activities and excursions may involve physical exertion, and may be potentially hazardous or dangerous. It is the responsibility of each individual to determine whether you are capable of engaging in any activity. Participation in any activity or excursion is at your own risk.

Photographs are for illustration purposes only used to represent the excursion experience and may not accurately depict the excursion, location, or activity indicated.

Prices
All prices are in U.S. dollars, capacity controlled and subject to change without notice. Prices for Hawaii only, DO NOT INCLUDE the additional Hawaiian State Tax that is assessed on all Shore Excursions. Prices include meals, refreshments as indicated in the tour description (including gratuities for these services), plus guide and entrance fees, unless otherwise noted. There is no charge for children under the age of 2 (at the time of sailing) who do not occupy a separate seat on most tours. Children's prices are only available as indicated at time of booking. Participants under the age of 13 pay child prices and participants 13 years of age and older pay adult prices (unless otherwise noted). An adult must accompany participants under the age of 18 on all tours. Due to weight and balance limitations as well as passenger safety and comfort, guests weighing 250 lbs. (113kg) or more (fully dressed) will be required to pay a surcharge to reserve extra space on the helicopter and all flightseeing tours

Cancellation or Modification
Cruise schedules are subject to change at the discretion of the Captain, and may occasionally be affected by variations in arrival or departure times, inclement weather, and mechanical or equipment difficulties. NCL reserves the right to change Shore Excursion prices, itineraries and departure times without notice. Excursions are subject to cancellation or modification depending on the number of guests participating. NCL reserves the right to cancel a Shore Excursion for any reason, including inclement weather, and shall not be liable for any loss to participants. Participants holding tickets for canceled Shore Excursions will receive a full refund. Should it be necessary to abandon a Shore Excursion due to difficulties en route, NCL will arrange the best possible refund for participants according to the circumstances.

Refunds and Cancellation Fees
Most tours may be cancelled one day or more prior to sailing, any exceptions to this are noted in the tour descriptions on NCL.com. Tour cancellations which occur one day or more prior to sailing shall automatically receive a full refund on the credit card used to purchase such shore excursion tour, unless the tour has a more restrictive cancellation policy or unless a balance remains due to be paid on the guest’s reservation. In order to receive a full refund a guest must cancel their reservation on a shore excursion tour, one or more days prior to sailing. If a guest cancels a shore excursion tour reservation within the cut-off window (one day or more prior to sailing) a full refund shall be posted to the credit card used regardless of whether or not the individual who made the purchase is sailing. Please allow 7-10 business days for the credit to post to the credit card account. Shore excursion tours can be cancelled prior to the start of the sailing by contacting a Shore Excursion Agent at 1.866.625.1167.

In the instance that a tour cancellation is made by a guest outside of the cut-off date for such cancellations, the guest must request to cancel such shore excursion tour with the Shore Excursion Manager onboard. Once onboard, any refunds will be made to the onboard folio account of the Shore Excursion order contact person, not the original credit card used to secure the online order. This applies even in the event that shore excursions were purchased as a gift by someone who is not sailing. In the instance that at the end of the sailing, any onboard credit remains unused at the end of your sailing, such credit shall be refunded via check in the name of the Shore Excursion order contact person. Payment of the refund check will be mailed following sailing to the individual listed as the Shore Excursion order contact person.

All tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled to operate are non-refundable. Please note that certain tours, such as overland tours, customized tours and tours with theater performances or special events may be subject to different cancellation fees. Check with the Shore Excursion Desk for details. If a flight departure is cancelled due to weather by the flight company in conjunction with the Shore Excursion Manager, a full credit will be provided. You can cancel a tour by returning the tour ticket to the Shore Excursion Desk and advising the staff of the cancellation. Refunds will be credited to the guest's onboard account.

It should be noted that in the instance that an online booking for a shore excursion is made and a balance remains on guest’s reservation, payment made for the online booking shall be applied to the remaining balance on guest’s reservation. In the instance a guest requests to cancel a shore excursion reservation and a balance remains due on the guest’s reservation, the online booking refund will not be made to guest until full payment of the reservation is received.

Guests with Disabilities
While NCL strives to make its Shore Excursion program available to all its guests, inherent tour venue limitations and/or tour operator limitations exist that are beyond NCL's control that limit the ability of guests with special needs to participate in certain Shore Excursions. We urge such guests to advise the Shore Excursion department of disabilities when requesting tours and to further meet with the Shore Excursion staff on board to discuss their disabilities as they relate to the unique characteristics of each Shore Excursion. We typically recommend independent transportation for the comfort and convenience of guests with disabilities.

Our group shore excursions are offered in English. Depending on the booking situation, various excursions are also offered in German, Spanish, French, Italian or Russian (minimum number of 30 participants). The tours offered may vary from cruise to cruise. Please see the detailed information for your shore excursion on board.

Important Information
NCL makes arrangements for Guests for Shore Excursions solely for the convenience of the Guest; NCL does not act on behalf of or supervise the parties or persons who own, furnish, or operate such excursions, and the same are provided by independent contractors. NCL assumes no responsibility for, nor guarantees the performance of, any such excursion provider, and Guests acknowledge that NCL shall not be liable for losses or injuries arising from the acts or omissions of such provider.

Show Schedules and Descriptions
The information provided on this website is designed to inform you about the entertainment options we are offering and enable you to reserve a specific show day and time most suited to your schedule. The show descriptions, which include approximate durations, are as current and accurate as possible and subject to change.

Prices
All prices are in U.S. dollars, capacity controlled and subject to change without notice. Pricing for "Cirque Dreams & Dinner" includes a meal as indicated in the show description. An adult must accompany participants under the age of 18.

Cancellation or Modification
NCL reserves the right to change show prices and times without notice. Shows are subject to cancellation or modification at NCL's discretion. Cruise schedules are subject to change at the discretion of the Captain, and may occasionally be affected by variations in arrival or departure times, inclement weather, and mechanical or equipment difficulties. Participants holding tickets for a canceled show which does not have an additional cost will have the option to reserve another performance day/time subject to availability. Participants holding tickets for a canceled show which has an additional cost will have the option to reserve another performance day/time subject to availability or receive a full refund.

Refunds and Cancellation Fees
Subject to the Cancellation or Modification provision above, cancellation of any show or entertainment event which has a cover charge must be done no later than 24 hours prior to the reserved show or entertainment event start time to receive a full refund. If cancellation occurs with less than 24 hours notice, the full price of the ticket will be charged. All show or entertainment event reservations can be cancelled by calling or going to the Box Office and advising the staff of the cancellation.

Guests with Disabilities
While NCL strives to make its show venues accessible to all its guests, inherent limitations exist that limit the number of guests with special needs who can view the shows at any one time. We urge such guests to advise the Box Office team of disabilities when reserving show times.

Important Considerations
Audio and video taping any show or entertainment event on any NCL ship is strictly prohibited.

Specialty Dining Package

• Applicable to guests 1-2 on the reservation.
• Dining package is applicable to guests ages 2 and older.
• If a second guest is between 2 and 12 years old, they will not be charged the specialty dining package fee and will be able to order off the complimentary kids' menu.
  • If a second guest is between 2 and 12 years old, regardless of the guest sequence on the reservation, and the guest would like to order off the specialty dining menu, the Free at Sea™ specialty dining package fee will be charged onboard for each meal, up to the amount of nights the reservation is entitled to (based on sailing length and stateroom accommodations).
• If a second guest is 13 years or older, the standard Free at Sea™ specialty dining package fee will apply.
• Package prices are subject to change.
• Guests are responsible for the additional cost of the Specialty Dining Package prior to their cruise.
• Additional cost of the Specialty Dining Package is included when booking through the Australia office.
• For Casino booked reservations – promotion code CASFAS will be added under referral code CASUPALL on sail lengths 7 nights or longer for Balcony and above staterooms.
• Specialty Dining Packages are based on a per meal basis.
• Specialty Dining Package is not applicable to any Harvest Caye bars, restaurants or venues, The Bake Shop, Ice Cream Bar, Gelato, specialty items in the Asian restaurant, Special Occasion/Holiday menus (New Year's, Christmas, etc.), Jazz Brunch, Wine Lovers and Murder Mystery lunches, and beverages.
• Guests are permitted to pre-reserve specialty dining with entertainment included online. However, the guest is responsible to pay the full retail value. If the guest chooses to use the reservation as part of their Specialty Dining Package, they will need to make these arrangements once onboard.
• Specialty Dining Package meals include up to three appetizers, one main course and up to three desserts per person.
  • Up to four menu items per person are included in the Specialty Dining Package meals at the following restaurants: Sushi, Wasabi, Nama, Food Republic, Pincho Tapas Bar, Raw Bar
• There is no minimum or maximum to the number of meals that can be redeemed in a day, however each meal is counted towards the Specialty Dining Package.

Treatment Descriptions
The information provided on this website is designed to inform you about the various treatments offered on board by Mandara Spa which enables you to reserve a specific treatment day and time suited to your schedule. Please be advised that the treatment descriptions, durations, and availability are subject to change.

Onboard Cancellation or Modification
All changes must be made three (3) days prior to sailing. Once on board, you must provide 24 hours notice in the event you need to cancel and/ or modify your appointment. Please contact the Mandara Spa reception desk in the event you need to make a change to you appointment. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to you onboard account.

Prices and Service Charge and Taxes
For your convenience a 20% service charge will be automatically added to your spa (except Thermal Suite), salon, and fitness services.

Age restrictions
Guests must be at least 18 years of age to receive treatments or utilize the spa facilities unless participating in the kids or teens program. Most salon services are available to guests of all ages. Fitness facilities are not available to minor guests. Please see restrictions posted outside of the Fitness Center.

Possible Restrictions
We want you to have the most enjoyable spa experience possible. Although most of our treatments are suitable for all guests. Once on board, you will receive a comprehensive consultation from your Mandara therapist to identify any areas of concern. All treatments procedures are done so at the discretion of Mandara Spa.

View the Hotel Program Terms & Conditions

View the Hotel Plus Program – Terms & Conditions

Last updated: September 22, 2025

The Hotel Program ("Program") offers Norwegian Cruise Line (Norwegian) guests a convenient way to book pre- and post-cruise hotel accommodations. Participation in the Program is entirely optional. This Program commences with sailings departing on or after April 19, 2026. By purchasing hotel accommodations through the Program, you agree to these terms and conditions. Norwegian reserves the right to modify or change these Terms and Conditions at any time, and further reserves the right to terminate this Program at any time, without notice.

The Program provides access to centrally located hotel accommodations at a minimum 3- to 3.5-star service level. Guests do not select the hotel, and accommodations are assigned by Norwegian based on availability and internal criteria. This Program provides hotel accommodations for one, two, or three nights, pre- or post-cruise. No more than three nights may be booked through the Program.

Reservations become non-refundable and non-changeable within 60 days of sailing. Hotel assignments are confirmed and communicated to guests at least 30 days prior to cruise departure. Again, Norwegian selects the hotels under this Program, and all hotels meet our service standards. Guests may not request a hotel brand, name, or location, and the selected hotel cannot be changed once assigned.

Hotels are centrally located within the city near the port of embarkation / disembarkation. Distances to the port will vary depending on the city and could be up to, for example, a two-hour drive (or more) from hotel to port.

The Program provides hotel accommodations only and does not include airport transfers, meals, nor other expenses. Reserving hotel rooms through the Program does not accrue loyalty points or provide elite status benefits with the assigned hotel. Please see below for what is and is not included.

The Program includes:

       a. Hotel accommodations (Run-of-House or standard rooms)

       b. Applicable taxes

Not included:

        a. Transfers (airport, hotel, or port)

        b. Meals or breakfast

        c. Porterage

        d. Room upgrades

        e. Resort fees (unless otherwise stated)

        f. Loyalty points or elite status benefits with hotel chains

       g. For groups, reservations at the same hotel is not guaranteed – group members may be assigned to different hotels. 

         a. Guests will be assigned to the hotel’s standard room category. Room types may vary depending on availability. 

         b. Room capacity typically accommodates two guests per room, especially in international destinations. 

         c. For parties larger than two, additional rooms will be booked automatically and charged at the same per-person occupancy rate. 

         d. Specific bedding types and room configurations (e.g., adjoining rooms) are not guaranteed.  

         a.  Available on NCLMIAMI bookings only.

         b. Program reservations must be paid for in U.S. or Canadian dollars only.

         c. Applicable to Air/Sea and Cruise Only reservations.

         d. Eligible on all ships and cruise lengths for sailings departing on or after April 19, 2026.

         e. Offered as a secondary land package.

         f.  May be added to individual and group bookings, though group members may be assigned to different hotels.

         a. The Program is available for selection from the time of booking until 120 days prior to cruise departure.

         b. 60 days prior to sailing, cancellation penalties apply, and refunds will no longer be issued.

         c. The Program may not be available for cruise reservations made more than two years in advance. Once the date of cruise departure is within two years, the Program
             should become available for reservations.               

         a. Guests may cancel or modify their package up to 61 days prior to sailing for a full refund.

         b. Reservations become non-refundable and non-changeable within 60 days of sailing.

         c. If a guest does not wish to accept the assigned hotel, no substitution or refund will be provided. 

         d. Cancellation penalties will vary depending on guests’ reservation. Click here to view the Cancellation Policy.

         a. The Program provides hotel accommodations with industry standard check-in and check-out times. Industry standard check-in time is between 3:00–4:00PM;
             check-out is 12:00 PM (noon).                   

         b. Early check-in or late check-out is not guaranteed unless the guest purchases the additional night in advance (outside 120 days prior to sailing).

         c. Hotels may offer luggage storage for early arrivals, but this is subject to availability.

         a. Industry standard for hotels is that guests must provide a valid photo ID and a credit card at check-in to cover incidentals. This Program follows these industry standards.    

         b. Hotel name and address will be provided at least 30 days prior to sailing; direct contact information will not be shared prior to this time.

         a. ADA-compliant rooms are subject to availability and are not guaranteed but may be requested. Please make all special requests at least 60 days prior to sailing in
             order to have the best (but not guaranteed) chance of having the special request accommodated.

         b. Additional special requests (e.g., non-feather pillows, adjacent rooms) are not guaranteed and may not be supported by the booking system.

         a. Guests must meet the minimum age requirement for booking a cruise stateroom in order to book a hotel stay through this Program.

         b. Program may be combinable with promotional fares, group bookings, and Sailaway fares, but discounts do not apply to this Program.

         c. Participation in hotel chain loyalty programs does not guarantee perks or points.

         d. Norwegian reserves the right to modify, adjust, or discontinue the Program at any time without prior notice.

Last updated: September 22, 2025

The Hotel Plus Program ("Program") offers Norwegian Cruise Line (Norwegian) guests a convenient way to book pre- and post-cruise hotel accommodations. Participation in the Program is entirely optional. By purchasing hotel accommodations through the Program, you agree to these terms and conditions. Norwegian reserves the right to modify or change these Terms and Conditions at any time, and further reserves the right to terminate this Program at any time, without notice.

The Program provides access to centrally located hotel accommodations at a minimum 4- to 4.5 -star service level. Based on availability and internal criteria, this Program provides hotel accommodations for one, two, or three nights, pre- or post-cruise. No more than three nights may be booked through the Program.

Reservations become non-refundable and non-changeable within 60 days of sailing.

Hotels are centrally located within the city near the port of embarkation / disembarkation. Distances to the port will vary depending on the city and could be up to, for example, a two-hour drive (or more) from hotel to port.

The Program offers inclusive packages at select hotels that have been carefully curated to meet high standards of quality, comfort, and convenience. Please see below what the program includes.

The Program includes:

        a. Hotel accommodations (Run-of-House or standard rooms)

        b. Applicable taxes

        c. Porterage

       d. Resort fees (unless otherwise stated)

       e. Complimentary transfers between the hotel and ship (pre- or post-cruise)

        f. Hospitality and Tour Desk available in the lobby of each hotel

       g. 24-hour emergency contact

       h. Breakfast at select hotels (not available in all destinations) 

         a. Guests will be assigned to the hotel’s standard room category. Room types may vary depending on availability. 

         b. Room capacity typically accommodates two guests per room, especially in international destinations. 

         c. For parties larger than two, additional rooms will be booked automatically and charged at the same per-person occupancy rate. 

         d. Specific bedding types and room configurations (e.g., adjoining rooms) are not guaranteed.  

         a. Available on all bookings.

         b. Applicable to Air/Sea and Cruise Only reservations.

         c. Offer valid on all ships and cruises with an itinerary of seven (7) nights or longer.

         d. May be added to individual and group bookings, though group members may be assigned to different hotels.

         a. Guests may cancel or modify their package up to 61 days prior to sailing for a full refund.

         b. Reservations become non-refundable and non-changeable within 60 days of sailing.

         c. Cancellation penalties will vary depending on guests’ reservation. Click here to view the Cancellation Policy.              

         a. The Program provides hotel accommodations with industry standard check-in and check-out times. Industry standard check-in time is between 3:00–4:00PM;
             check-out is 12:00 PM (noon).                   

         b. Early check-in or late check-out is not guaranteed unless the guest purchases the additional night in advance (outside 60 days prior to sailing).

         c. Hotels may offer luggage storage for early arrivals, but this is subject to availability.

         a. Industry standard for hotels is that guests must provide a valid photo ID and a credit card at check-in to cover incidentals. This Program follows these industry standards.    

         b. Hotel name and address will be provided in guest’s documentation prior to sailing.

         a. ADA-compliant rooms are subject to availability and are not guaranteed but may be requested. Please make all special requests at least 60 days prior to sailing in
             order to have the best (but not guaranteed) chance of having the special request accommodated.

         b. Additional special requests (e.g., non-feather pillows, adjacent rooms) can be requested at least 60 days prior to sailing.

         a. Guests must meet the minimum age requirement for booking a cruise stateroom in order to book a hotel stay through this Program.

         b. Program may be combinable with promotional fares, group bookings, and Sailaway fares, but discounts do not apply to this Program.

         c. Participation in hotel chain loyalty programs does not guarantee perks or points.

         d. Norwegian reserves the right to modify, adjust, or discontinue the Program at any time without prior notice.

Terms & Conditions

1. The following terms and conditions ("Terms and Conditions") apply to all offers (each, a “Request”) made by you (“Guest”, “you”, “passenger”) to Norwegian Cruise Line (“Norwegian”, “we”, “us”) for an opportunity to purchase additional packages to be added to your reservation through the NCL Onboard Package Pre-Cruise Program Terms & Conditions (“Program”). Your Request is not final and binding unless and until Norwegian Cruise Line officially accepts it.
2. You must be at least twenty one (21) years of age and able to enter into binding contracts. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Request to these Terms and Conditions. Requests are only valid for packages that have not already been purchased, either by you or someone on whose behalf you are requesting to have added to your reservation.
3. First, as a prerequisite to the ability to make a Request, you must receive an e-mail invitation (“Invitation”) from Norwegian. Sending an Invitation to anyone and at any time is entirely within Norwegian’s sole discretion.
4. Upon receipt of an Invitation, you may submit Requests to purchase onboard packages to be added to your already existing reservation.
5. Norwegian reserves the right, in its sole discretion, to decide whether or not to confirm your Request. Norwegian may accept your Request at any time up until 5 days prior to the day of sailing. In the event Norwegian confirms your Request, your credit card will be charged the full amount immediately upon acceptance The total amount that you must pay to us will be disclosed to you as an estimated price prior to your submission of your Request. However, the final, actual price charged will be the exact amount published on the NCL website, which will be reflected in the updated cruise confirmation and/or amenity confirmation that you will receive via e-mail. The charge on your credit card may appear in the name of “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line”. You acknowledge and agree that you cannot challenge or dispute a charge because the name appearing on the credit card statement is “NCL Reservations USD” / “NCL Reservations XX (currency)” / “Norwegian Cruise Line” as this constitutes valid proof of charge authorization and further acknowledge and agree that submission of a Request binds you to these Terms and Conditions, including this credit card charge disclosure.
6. Packages will follow their respective standard booking and cancellation rules.
7.  If your Request is not accepted, there is no additional charge, and the requested package(s) will not be added to your reservation.
8. If your reservation includes multiple passengers, the submitted offer amount will apply per person for all Guests. Individual packages will be booked for all Guests for all packages offered through this Program, with the exception of requests for the Specialty Dining Package, which will apply only to Guests 1 and 2.
9. If your reservation includes only one person, the Guest will be charged at the per-person rate.
10. If you put in a Request, the conditions of your original cruise reservation will remain in effect following the Acceptance. This includes conditions pertaining to cancellation, penalties, and changes.
11. You may not revise or cancel your Request. Once your Request is Accepted, you are legally bound to complete payment for final, actual price confirmed in your updated cruise confirmation and/or amenity confirmation.
12. Depending on the package being requested, a 20% Service Charge may be applicable to the accepted charges, if the request is accepted.
13. Depending on the product and destination being visited, a general excise tax and/or a Transient Accommodations Tax may be applicable to the Program charges, if the request is accepted. Taxes for applicable sailings will be charged automatically once the payment for the request is accepted.
14. By submitting a Request to purchase, you accept all terms and conditions of this Program and agree that your personal information will be processed in accordance with Norwegian’s Privacy Policy available at https://www.ncl.com/terms/privacy-policy.
15. Norwegian reserves the right to modify and otherwise change these Terms and Conditions at its own discretion. Except as provided for in the immediately preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Norwegian unless made in writing and signed by an authorized officer of Norwegian.
16. Pricing Discrepancy Disclaimer: Package prices displayed on the Plusgrade platform and its associated email communications, including the original Request and the award email communications, are presented as an estimate as they are all slightly rounded up to the nearest whole dollar due to system limitations. You will only be charged upon the approval of your Request. The actual price for your approved Request will be those prices as published on the NCL website. For the avoidance of doubt, the actual price that you will be charged as published on the NCL website will be reflected on the updated cruise confirmation and/or amenity confirmation that you will receive via e-mail.

When and how can I request?

Eligible passengers will receive an email invitation from Norwegian Cruise Line to participate and may submit requests to add additional cruise enhancements to their reservations once within 105 days of the sailing departure.

Is the offer amount per person per day or for the entire duration of the cruise?

The offer amount is per person for the entire duration of the cruise. All offers will be per person and apply to all passengers in the stateroom, except for requests for the Specialty Dining Package, which will apply only to Guests 1 and 2.

Can I reject the upgrade after it is accepted?

To adjust your reservation after your request(s) are accepted, please reach out to our Reservation Team at 1-800-327-7030.

What happens with the promotions I already have?

You’ll keep all your current promotions, plus enjoy your chosen vacation enhancements once accepted.

How much do I pay if my reservation includes more than 2 guests?

If your reservation includes multiple passengers, the submitted offer amount will apply per person for all guests. Individual packages will be booked for all Guests for all packages offered through this program, with the exception of requests for the Specialty Dining Package, which will apply only to Guests 1 and 2.

Can I modify or cancel my offer after I submit it?

No; an offer cannot be modified or cancelled between submission of the offer and the time the offer is confirmed.  Should you wish to remove any package, with the exception of Essentials Travel Protection, after it has been awarded you may reach out to our Reservation Team at 1-800-327-7030.  The Essentials Travel Protection package can not be removed or refunded once awarded.

When will I know if my request got accepted? 

Your offer will be reviewed within 72 business hours of submission and, if accepted, you may be notified anytime from that point until 5 days prior to your departure.

What happens if I am a single guest?

Single-occupancy reservations are charged at the per-person rate.

What happens if my offer is not accepted?

If your offer is not accepted, there will be no additional charge, and the requested package enhancements won’t be added to your reservation.

What happens if I purchased travel protection?

If you’ve already purchased NorwegianCare or Essentials Travel Protection, it will remain on your reservation unaffected.

How can I change the credit card I used to submit an offer?

Once your request is submitted, it is not possible to update the credit card information. If the submitted credit card is invalid at the time of acceptance, the guest will be sent an email with options to enter new payment information or select to retry the same credit card information.

Is the request I am submitting additional to the cost of my original reservation?

Yes, the final, actual price charged for the accepted package is in addition to the cost of your original booking.

What does the pricing discrepancy disclaimer mean for me?

Any package prices that you will see displayed on the Plusgrade platform and within all of its associated email communications, including the original Request and award email communications if the Request is approved, are presented solely as an estimate as they are all slightly rounded up to the nearest whole dollar due to system limitations. You will only be charged upon the approval of your Request. The actual price that you would be charged for your approved Request will be those prices published on the NCL website. The actual price that you will be charged as published on the NCL website will be reflected on the updated cruise confirmation and/or amenity confirmation that you will receive via e-mail.