Why is my account closed?

Related FAQs

How many suitcases can I bring?

What about Documentation, Visas and Passports?

What can't I bring onboard?

What time do I board the ship on embarkation day and in ports of call?

What about special dietary needs?

What is My NCL, and what are eDocs?

What do I have to consider when choosing a travel date?

What is a back-to-back (combined) itinerary?

What is a guarantee stateroom?

How many suitcases can I take?

What is prohibited on board?

What about guests with reduced mobility, disabilities or medical conditions?

Which vaccinations might be necessary?

What is Online Check-In?

When are E-Docs available?

What not to bring onboard

What should I pack?

When can I pre-book Dining?

How can I book a transfer from the airport to the pier?

Is my cruise affected if No Deal Brexit?

What vaccines will be accepted?

Are children allowed to sail on your ships if they are not vaccinated?

What happens if I get sick whilst onboard?

Will all guests be required to be vaccinated prior to the cruise?

Should I bring on a carry-on bag?

When can I pre-book Entertainment?

When will my stateroom be ready on Embarkation Day?

When will I be required to vacate our suite/stateroom on the morning of debarkation?

Can I make Dining or Entertainment reservations onboard?

If I need an accessible stateroom, could I request one on board?

What do I bring?

When do I arrive at the terminal?

What is the Cruise Norwegian app for?

What amenities are included with my stateroom choice?

Can I use cash onboard?

How can I book dining or entertainment?

When can I expect my luggage once on board the ship?

Are there ATMs onboard?

What is a tender and do I need to book it?

What are internet packages?

What happens if my luggage is lost, delayed, or damaged by the airline?

How can I get in contact with other guests on board?

What is a muster station and where can I find mine?

What are my Latitudes Rewards ® benefits?

Where can I confirm how much onboard credit I have?

When does the Latitudes Rewards tier update on my account?

I chose Free At Sea promotions when originally booking my cruise. Why are the promotions not reflecting on my reservation?

Can I change the Free At Sea promotions I selected once on board?

Why would there be a $50 charge for Shore Excursions on my onboard account?

What is a service charge and why was I charged once on board?

How do I change the method of payment of my onboard account?

Can I prepay service charges prior to sailing?

What is the update on my Upgrade Advantage Programme bid?

Can I use the same credit card for on board charges for more than one guest?

Why is there a hold on my credit card after the first payment was charged on board?