When will my stateroom be ready on Embarkation Day?

Additional 10 Percent FCC

Additional Compensation for Suspended Voyages


Are any amounts on the affected bookings being refunded instead of being included in the FCC?

Are any costs refunded instead of being included in the FCC?

Are babysitters available?

Are benefits the same for international guests?

Are boosters required?

Are children allowed to sail on your ships if they are not vaccinated?

Are face coverings required?

Are FCCs transferrable?

Are parents/guardians/adults allowed in Splash Academy and Entourage facilities?

Are Peace of Mind FCCs transferable?

Are reservations required?

Are the benefits per tier level available on all sailings?

Are the Shore Excursion discounts for everyone on the reservation given to the guest in the stateroom with the highest tier?

Are there additional air filtration enhancements being considered?

Are there any fees or costs?

Are there any incentives currently being offered to guests with active bookings who may be uncertain about their voyages sailing in August 2020?

Are there any onboard activities that will not be available?

Are there any pool regulations?

Are there any restrictions on pre-existing health conditions or limitations for guests due to COVID-19?

Are there any side effects to the electrostatic spray technology (fogging) of staterooms, suites, and public areas? What is it? Is it safe?

Are there children's programmes?

Are there proper protocol guidelines for the teen passengers?

Are there size and weight requirements for water/dry slides, rope courses, rock climbing walls, go-karts, and laser tag?

Are there special rates for children or infants?

Are these all of the health & safety protocols that will be implemented during my cruise?

Are visitors allowed on board?

Are we brought back to the ship following our tour?

Can a guest make a new booking before they receive the FCC for their cancelled booking?

Can guests choose to carry promotional amenities or value adds from their cancelled reservation to their future booking?

Can guests use their FCC to pay for more than one cruise in the future?

Can I access Skype or view streaming video onboard?

Can I add my frequent flyer loyalty number to my flight?

Can I apply my Shore Excursion discount after I return home from my cruise?

Can I book my Shore Excursions on board my sailing?

Can I bring alcohol on board?

Can I bring water or soda on board?

Can I buy travel insurance through Norwegian Cruise Line?

Can I change my existing flight booking?

Can I convert my FCC into another currency?

Can I explore on my own whilst in port?

Can I have an open flame?

Can I make a new booking before I receive the future cruise credit for a cancelled booking?

Can I make any changes to the ship and sailing date for my Ambassador level complimentary cruise once confirmation has been provided?

Can I or the authorised pick-up people, leave the ship on a port day whilst my child is in Splash Academy?

Can I place calls and send messages to another guest on the ship?

Can I place calls to my friends and family back home?

Can I pre-book my seat?

Can I still split the dinner for two vouchers if I am a solo traveller (two meals for one person)?

Can I transfer my Ambassador level complimentary cruise to a friend or family member?

Can I transfer my Latitudes Rewards points to a friend or family member?

Can I upgrade my Ambassador level complimentary cruise from a 7-day sailing to a longer sailing?

Can I upgrade my Ambassador level complimentary cruise from a balcony to a Suite or The Haven?

Can I use the app when I go off the ship, for example on an excursion?

Can I use two Ambassador level complimentary cruises for a back-to-back or 14 day sailing?

Can my child bring in electronics or personal items?

Can my child move up an age group if celebrating a birthday during the cruise?

Can my child/teen, under 17 years old stay, onboard unattended without supervision whilst I go ashore?

Can the future cruise credit (FCC) be used as payment towards the same cancelled cruise if they decide at a later date to sail?

Can the youth staff assist my child in the washroom?

Can you cater to special requirements on the flight?

Didn't you pause auto-cancel functionality for a whilst? What is the status of this?

Dining Terms and Conditions

Do all rate codes qualify?

Do chartered cruises or cruises with travel agent rates receive Rewards points?

Do I have to attend the lifeboat drill even if I have cruised on Norwegian Cruise Line before?

Do I have to pay for Splash Academy, Entourage or Late Night Fun Zone programmes on sea days and port days?

Do I need special hardware or software?

Do I need to use the Norwegian Cruise Line App for new health and safety protocols?

Do I receive my Shore Excursion and Photo Discounts if I pre-book before my sailing?

Do my children have access to the internet and arcade?

Do standard Final Payment timelines still apply?

Does Splash Academy provide meals for the children?

Does the new Peace of Mind policy affect the final payment for voyages?

Does the refreshed programme affect the way I earn points?

Does the Shore Excursion discount show on my onboard folio?

Does this policy apply retroactively to existing bookings?

Does this policy apply retroactively to previously booked sailings?

Entertainment Terms and Conditions

Extension of Previously Issued Future Cruise Credits

Guest Compensation for Suspended Voyages

How and when can I enrol in Latitudes Rewards?

How are muster drills going to change to allow for social distancing?

How are the age groups divided on port days for Splash Academy?

How are the Our Great Cruise Comeback NFTs issued?

How can I book a transfer from the airport to the pier?

How can I transfer my reservation to my travel agent if I booked directly with Norwegian?

How can I unlink a wallet from my account?

How can we celebrate a special occasion?

How did the refreshed point structure affect the tiers?

How do I contact Latitudes Rewards customer service?

How do I create a wallet?

How do I earn Rewards points?

How do I find out the details of the Concierge Service, Priority Restaurant and Entertainment Seating, Priority Tender Tickets, and Priority Disembarkation?

How do I find out the details of the Exclusive Cocktail Party, Behind-the-Scenes Ship Tour, Dinner with Officers, Wines Around the World Tasting, and Sail & Sustain Mixology Experience?

How do I know if I'm enroled?

How do I know if there are any travel restrictions that could impact my cruise?

How do I obtain my Our Great Cruise Comeback NFT?

How do I pay for onboard expenses?

How do I receive my internet package Discount?

How do I receive my Onboard Discounts?

How do I redeem my discounted or free bag of laundry?

How do I register my children for the youth programmes: Splash Academy, and Entourage?

How do I see my Rewards points, tier level or cruise history online?

How do I transfer my NCLH wallet into my existing wallet?

How do I transfer my Our Great Cruise Comeback NFT into my existing wallet?

How do you contact someone on a cruise ship?

How do you determine which ports are safe to visit?

How does Freestyle Dining work?

How frequently will I be invited to participate in an activity?

How have you extended your health and safety protocols to land?

How is my child identified in the youth programmes (Splash Academy: sea day, port play and late night)?

How is my child identified within the Youth Programmes: Splash Academy: Sea Day, Port Play and Late Night Fun Zone?

How long before I fly should I check-in?

How long do I have to redeem my POM future cruise credit (FCC)?

How long do I have to take my complimentary cruise once I become an Ambassador member?

How long will it take to receive my POM future cruise credit (FCC)?

How long will it take to receive the refunded portion (if any) of the cancelled booking?

How long will the Peace of Mind policy be in effect?

How many dinners will I receive if I am a Platinum, Sapphire, Diamond, or Ambassador member and the other person travelling with me is none of these tier levels?

How many Our Great Cruise Comeback NFTs are there?

How many people can play per team?

How many points are needed to reach each tier level?

How many suitcases can I bring?

How many suitcases can I take?

How may I request a refund of my Future Cruise Credit?

How much does it cost to go on the Race Track, Laser Tag or Galaxy Pavilion on Norwegian Encore, Norwegian Bliss, Norwegian Joy, Norwegian Prima, and Norwegian Viva?

How to book shore Excursions?

How will crew members be prepared to work in the new environment?

How will I know if there is an activity for me to complete?

How will Norwegian Cruise Line use results from NCL Inner Circle?

How will the embarkation process change?

How will the Nursery Attendants communicate with parents?

How will you maintain physical distancing onboard?

I am a Platinum, Sapphire, Diamond, or Ambassador. How do I contact the dedicated pre-cruise service desk?

I am booked on a full ship charter, am I eligible for this POM offer?

I am booked on a Sixthman full ship chartered cruise, can I use an FCC?

I am now a Diamond member, how do I claim my one-time complimentary cabin upgrade?

I am now an Ambassador member, how do I claim my complimentary cruise?

I am now an Ambassador member, what does my complimentary cruise entitle me to?

I am travelling with other Platinum, Sapphire, Diamond, or Ambassador guests in the same stateroom. Do we each get a voucher?

I can’t remember my password.

I downloaded the app – What’s next?

I have a disability. What excursions can I go on?

I have an existing full fare reservation. Can I convert this to my complimentary cruise?

I have booked and paid for 3 staterooms but only received points for one. Why?

I know I’m a Latitudes Rewards member, so why don’t I see my Latitudes information when I log in?

I want to make/I have a booking with a child under the age of twelve who is not fully vaccinated, what options are available?

I won a bid on the Norwegian Upgrade Advantage. Am I guaranteed the same category on the new booking?

I would like to unsubscribe.

If a guest is denied boarding, will they be refunded their cruise fare?

If I already booked a cruise that has a vaccine requirement and don’t want to get vaccinated, will the cruise line provide a refund for my cruise?

If I am already an Ambassador prior to the programme refresh on January 10, 2022, will I still receive my special Ambassador gift?

If I am denied boarding, will I receive assistance with travel arrangements?

If I am on a cruise but will not qualify to earn Rewards points, will I still receive the onboard benefits for my tier?

If I book a cruise in 2016 but sail in 2017, which benefits will I receive on board?

If I cancel a cruise, will I receive Rewards points?

If I cancel a reservation using Peace of Mind can I use my FCC to rebook the same sailing?

If I change tier level during a back to back cruise, will I receive the benefits for our next tier?

If I cruise with a Latitudes Member whose tier level differs from my own, which benefits will I receive?

If I don't use my speciality dinner voucher on one sailing, can I use it on another sailing?

Is a registration required?

Is my cruise affected if No Deal Brexit?

Is Norwegian Cruise Line now charging for room service?

Is one-on-one care or are babysitting services provided for children?

Is one-on-one care or babysitting services provided for children?

Is special-needs care provided in Splash Academy or Entourage?

Is the Shore Excursion discount combinable with the Shore Excursion credit from Norwegian’s Free at Sea offer?

Is the speed of my connection the same as on land?

Is there a chance of rough sailing?

Is there a doctor on board?

Is there a timetable of activities for Splash Academy and Entourage?

Is there a special charge for Hawaii cruises?

Is there a voicemail?

Is there an ATM on board?

Is there anything the Peace of Mind FCC cannot be used for?

Is there still a cocktail party on board?

Kosher Dining

Latitudes Rewards FAQs

On which airline will my flight be booked?

Onboard Cellular and Internet

Package Travel Directive

Priority Access

Shore Excursions Terms and Conditions

Should I bring a towel with me on a tour? Where do I pick them up?

Should I bring on a carry-on bag?

Should I take out Travel Protection on my new bookings?

Should I wear my lifejacket when participating in the Life Boat Drill?

Spa Terms and Conditions

Terms and Conditions

To what reservations does the Peace of Mind policy apply?

Upon cancellation, will guests be credited for any pre-cruise purchases such as beverage packages, shore excursions, etc.?

We like to travel and participate in activities as a family, what activities can I expect on board?

We upgraded to a Suite but did not receive the additional points. Why?

What about accessible cruising?

What about currency?

What about Documentation, Visas and Passports?

What about gambling?

What about guests with reduced mobility, disabilities or medical conditions?

What about luggage storage and delivery?

What about noise levels?

What about smoking on the ship?

What about special dietary needs?

What age groups does each youth programme cater to?

What are Latitudes Insider Offers?

What are member cruises?

What are Rewards points?

What are some commonly used cruise terms I should know?

What are the benefits of joining Latitudes Rewards?

What are the customs allowances?

What are the hours of operation for the Splash Academy?

What are the isolation / quarantine / disembarkation protocols if someone were to test positive for COVID-19 while on board?

What are the requirements for enroling into Latitudes Rewards?

What are the staff credentials?

What are the ways that I can book my tours?

What are your cleaning and sanitation standards on ships?

What are Youth Programmes?

What blockchain will Our Great Cruise Comeback NFTs be on?

What cabin categories are included in the one-time complimentary cabin upgrade?

What can I do with an Our Great Cruise Comeback NFT?

What can my child pack to be prepared for the interactive activities and theme nights?

What can the Peace of Mind FCC be used for?

What can't I bring onboard?

What completed travel documents do I need to board the ship?

What costs are included in the POM future cruise credit (FCC)?

What do I do if I experience technical difficulties?

What do I do if I lost something?

What do I have to consider when choosing a travel date?

What do I need to know about the 10 - 12 year old sea day sign out parent authorisation?

What do the speciality dinner benefits cover?

What does an authorised drop off and pick up person need to make the process simple for Splash Academy?

What does Entourage have to offer teens 13 - 17 years old?

What does it mean to be ATOL protected?

What does my cruise fare include?

What does my discount in the duty-free shops entitle me to?

What does the Dinner with Officers benefit include?

What enhancements are you making to your medical facilities on board?

What fire and safety guidelines do youth programmes adhere to?

What happens I previously requested a refund and would now like to take advantage of the bonus FCC?

What happens if a new reservation using the FCC is cancelled?

What happens if a suspended sailing booking has a combination of cash deposits and FCC applied?

What happens if I cancel my Ambassador level complimentary cruise within the standard Norwegian cancellation period?

What happens if I don’t comply with the Company's health and safety requirements?

What happens if I get sick whilst onboard?

What happens if I no show for the Time Block Session?

What happens if I test positive for COVID-19 upon disembarkation?

What happens if the cancelled booking had a previous FCC applied?

What happens if there is a difference in cruise fare between the FCC and the booking?

What happens to Cruise Next certificates that were used on an affected booking?

What happens to CruiseNext certificates that were used on a cancelled reservation?

What happens when one or more guests cancel with Peace of Mind, but other guests on the same booking choose to sail?

What if a guest has pre-existing health conditions or displays symptoms associated with COVID-19? Will they be denied boarding?

What if I have multiple Latitudes Rewards numbers? Which one do I use?

What if I miss the cancellation deadline, and do not want my tour?

What if I still have some questions?

What if I'm pregnant?

What if my child is in nappies?

What if my child needs SPECIAL attention or has a medical condition?

What if my child needs to nap? Crib vs Non-Crib.

What if my child/teen has an allergy or medical condition?

What if my child/teen is not feeling well?

What if my cruise history is incorrect?

What internet packages are eligible for my discount?

What is a back-to-back (combined) itinerary?

What is a blockchain?

What is a digital wallet?

What is a guarantee stateroom?

What is an NFT?

What is an Our Great Cruise Comeback NFT?

What is Contact Tracing and can I opt-out?

What is excluded in the future cruise credit (FCC) or refund?

What is Flexible Programming?

What is my assembly station?

What is my Latitudes Rewards number?

What is My NCL, and what are eDocs?

What is my onboard number?

What is Norwegian iConcierge?

What is Norwegian’s Peace of Mind?

What is not included in the POM future cruise credit (FCC)?

What is offered for 12 year olds who are almost teenagers?

What is Online Check-In?

What is prohibited on board?

What is the alcohol and beverage policy?

What is the cancellation policy on tours, and where do I cancel?

What is the cost of the Phone and Messenger Package?

What is the criteria for denying guests boarding?

What is the Nappy Changing and Bathroom use process?

What is the Entourage safety and emergency information?

What is the Freestyle Daily? Where can I get one?

What is the Fuel Supplement?

What is the largest cruise ship?

What is the Latitudes® programme?

What is the Mandatory Life Boat Drill?

What is the minimum age for purchase and/or consumption of alcoholic beverages?

What is the new air filtration and its benefits?

What is the new ship guest capacity?

What is the onboard service charge?

What is the policy for crying babies?

What is the process for cancelling?

What is the process for cancelling using Peace of Mind?

What is the Safety Assimilation Drill?

What is the special Ambassador gift?

What is the Splash Academy safety and emergency information?

What is the teen discipline policy?

What is the timing of the mandatory safety drill?

What is the youth discipline policy for youth and teens?

What is your current final payment policy and timetable ?

What is your Restaurant Cancellation policy?

What measures will be taken to ensure guests and crew practice social distancing while onboard?

What new health and safety protocols are being implemented to ensure the safety of all on board?

What new screening protocols are being implemented?

What not to bring onboard

What number will display on the Caller ID when I place a call to a person off-ship?

What onboard activities can be purchased prior to sailing?

What other fees should I be aware of?

What other services are available?

What protocols have been implemented to address COVID-19?

What sanitation measures are you taking to ensure the health and safety of guests and crew?

What should I do if my flight is delayed and what happens if I miss my outbound flight?

What should I pack?

What should I wear on tour?

What testing and treatment capabilities are there onboard?

What time do I board the ship on embarkation day and in ports of call?

What time is dinner?

What to pack for an Alaska cruise?

What vaccines will be accepted?

What’s included in my fare?

When are E-Docs available?

When are Rewards points applied to my account?

When can I pre-book Dining?

When can I pre-book Entertainment?

When do I get my signature tier pin?

When do I need to settle my account?

When is the best time to go on an Alaska cruise?

When will I be able to take advantage of the benefits?

When will I be enroled in Latitudes Rewards?

When will I be required to vacate our suite/stateroom on the morning of debarkation?

When will my Phone and Messenger Package terminate?

Where can I keep my valuables?

Where do Alaska Cruises depart from?

Where do I drop off my 10 - 12 year old for their programme?

Where do I find the meeting time and place for my tour?

Which benefits are delivered directly to my stateroom?

Which benefits are delivered per person and per stateroom?

Which cruises do not qualify for Rewards points?

Which guests on the bookings receive the FCC?

Which sailings qualify under Norwegian’s Peace of Mind policy?

Which vaccinations might be necessary?

Who and how many can be authorised as drop-off and pick-up people?

Who do I contact if I have any issues with my transaction?

Whom do I contact if I have a question or difficulties with the Cruise Norwegian App?

Why can’t I access my booking online?

Why can’t I make changes until March 11th?

Why did the programme change?

Why do I need to give consent for my child to use the Cruise Norwegian App?

Why is it important to use my Latitudes Rewards number every time I book or when I register online?

Will all guests be required to be vaccinated prior to the cruise?

Will any countries visited during the cruise require additional testing to enter the country?

Will buffets still be offered onboard?

Will children in other age groups be able to play together during programme hours?

Will I be charged if I pick up my child late?

Will I be required to purchase a company-sponsored shore excursion whilst at ports of call?

Will I be required to take a COVID test to disembark the vessel? Or will NCL offer testing onboard to meet travel requirements for guests flying back to countries that require negative COVID-19 test results to re-enter the country post cruise?

Will I be required to take a COVID-19 test in order to embark on the second leg of a back-to-back sailing?

Will I earn Latitudes Rewards points on my Ambassador level complimentary cruise?

Will I have access to the internet?

Will I have to sign a COVID-19 waiver to board a ship?

Will I incur roaming charges when making an onboard or off-ship call?

Will I keep my current tier status with the change to the point structure of the new programme?

Will I need an electrical converter?

Will I receive a refund for my cruise if I test positive for COVID-19 prior to embarkation, at embarkation, or during my cruise or if I need to cancel due to a new government travel restriction? What about other members in my party?

Will I receive additional Rewards points if my reservation was booked with the LATOFFER Promotion?

Will I receive Rewards points for cruises taken on Norwegian’s sister ships?

Will I still earn the additional points if I change the promotion on my reservation?

Will I still receive two dinners for two if I sail with a guest who is not Platinum, Sapphire, Diamond, or Ambassador?

Will new COVID-19 testing protocols be implemented at embarkation?

Will out of pocket costs (including items such as individually purchased air) incurred as a result of this cancelation be reimbursed?

Will proof of vaccination be required for all cruises even in the future?

Will ships sail full or do you plan to limit guest occupancy on board?

Will the Certificate of Medical Fitness to Travel form still apply for guests who are 70 years and older?

Will the youth staff contact me if my child is crying?

Will Tour Conductors (TC's) be protected for affected cancelled bookings?

Will we provide and/or require guests to wear personal protective equipment (PPE) such as masks or gloves during embarkation, whilst on board or during disembarkation?

Will we receive four dinners for two if I sail with a guest who is Platinum, Sapphire, Diamond, or Ambassador?

Will you continue to offer onboard activities and events such as deck activities, theater shows, spas, fitness activities, room service, swimming pools, etc.

Will you have additional medical staff on board?

You previously indicated refunds would be returned to the original form of payment 90 days after the refund request was made. Are you on target to hit this deadline?

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