NCL Upgrade Advantage Air Program Terms and Conditions
The following terms and conditions ("Terms and Conditions") apply to all requests (each, a "Request") made by you ("Guest", "you", "passenger") to NCL Corporation Ltd. ("Norwegian Cruise Line", "we", "us") for an opportunity to receive (a) expedited booking of the air travel you originally purchased with Norwegian Cruise Line, (b) to be booked on your preferred flights for your roundtrip itinerary, and (c) to receive expedited confirmation of the flight details for the awarded flights ("Upgrade"). This Upgrade program gives you a chance to pay an additional fee to secure preferred flights, if available, and to receive an expedited confirmation of the booked flight details. Your Request is final and binding once Norwegian Cruise Line officially accepts it.
You must be at least twenty one (21) years of age and able to enter into binding contracts. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Request to these Terms and Conditions. Upgrade Offers are only valid for flights that have already been purchased, either by you or someone on whose behalf you are submitting a Request for the Upgrade.
First, as a prerequisite to the ability to make a Request, you must receive an email invitation (“Invitation”) from Norwegian Cruise Line. Sending an Invitation to anyone and at any time is entirely within Norwegian Cruise Line’s sole discretion.
Upon your receipt of an Invitation, you may submit a Request to secure of preferred flights and receive expedited confirmation of the flight details for all passengers within your reservation. The Invitation only applies to the reservation listed in the email invitation and will not apply to any travel-with reservations.
Norwegian Cruise Line may accept your Request at any time before the sail date. In the event Norwegian Cruise Line accepts your Request, your credit card will be charged the full amount of the upgrade fees immediately upon acceptance. The total amount that you must pay to us will be disclosed to you prior to your submission of your Request. The charge on your credit card may appear in the name of "NCL Reservations USD" / "NCL Reservations XX (currency)" / "Norwegian Cruise Line". You agree that you cannot challenge or dispute a charge because the name appearing on the credit card statement is "NCL Reservations USD" / "NCL Reservations XX (currency)" / "Norwegian Cruise Line".
Once your Request is accepted, the upgrade amount paid is final and non-refundable.
If your Request is not accepted, the standard booking of the air travel you originally purchased with Norwegian Cruise Line will occur in alignment with all standard Air Servicing Standards set forth in the terms and conditions located https://www.ncl.com/freestyle-cruise/airsea
If you make a change to your itinerary after your Request has been accepted, your Request will be cancelled and will not be transferred to your new itinerary. THE UPGRADE AMOUNT PAID IS NON-REFUNDABLE.
The purchase price of your Request that we accept will be per passenger and apply to all passengers on the reservation.
Norwegian Cruise Line reserves the right, in its sole discretion, to decide whether or not to accept your Request, and it makes no representation that any guest will be upgraded regardless of whether or not direct flights are available on any dates for which a Request is being made.
If you purchase an Upgrade, the conditions of your original flight reservation will remain in effect following the Upgrade. This includes conditions pertaining to cancellation, penalties, and changes.
If you purchase an Upgrade for which you had requested a class of service higher than Economy and the flight has multiple legs, the class of service selected may be offered on only the longest leg of the trip. You accept that the higher class of service selected may not be available on all legs of the trip.
If you purchase an Upgrade, Norwegian Cruise Line cannot guarantee a specific seat number assignment on the awarded flight. You will need to work with the airline directly to select their seats. Airline imposed personal charges such as seat selection and baggage fees may also apply and are not included with your Norwegian Cruise Line Air booking.
If you have purchased Norwegian Cruise Line’s Travel Protection on your current booking, you will be automatically charged to cover the Upgrade cost. For more information, please visit https://www.ncl.com/freestyle-cruise/norwegiancare#pricing.
Depending on the product and destination being visited, a general excise tax may be applicable to the Upgrade charges, if the Upgrade is awarded. Taxes for applicable sailings will be charged automatically once the payment for the upgrade is taken.
Should a minor schedule change as determined by Norwegian Cruise Line occur after a Request is fulfilled and you have received your flight tickets, the upgrade amount paid will remain final and nonrefundable and the schedule change will be automatically accepted; this policy applies to any post ticketing schedule changes that occur up to 4 days prior to sailing. Should a significant schedule change occur, it will be reviewed by the Norwegian Cruise Line Air department on a case-by-case basis to determine whether a refund can be offered. If there are delays, cancelations, or any schedule changes within 72 hours of your departure time, you will need to work directly with your airline for re-accommodations. These changes are beyond the control of Norwegian Cruise Line.
If you submit incorrect names, dates of birth, gender, flight dates, departure and/or arrival cities in your preferred flights request, this may result in additional fees for reticketing of the preferred flights. Any additional fees will be the guest's responsibility.
If you change flight dates and/or departure and/or arrival city information after your preferred flights request is fulfilled, you will lose the non-refundable upgrade fees paid as part of this Upgrade Advantage Air Program. You may be charged any airline cancellation or reissuance fees for reticketing of the preferred flights. Any additional fees due will be the guest's responsibility.
By submitting an Offer, you accept all terms and conditions of the Upgrade Advantage Air Program.
20.Your personal data will be used for the purpose of administration of the Upgrade Advantage Air Program and in accordance with our privacy policy.
By submitting a Request through the Upgrade Advantage Air Program, you acknowledge that the personal information provided for all guests in your reservation is true and accurately reflects the information in your or the applicable guest's legal travel documents. By submitting an Request on behalf of other guests, you confirm that you have the authority to do so on their behalf and have provided them with the information set forth in the privacy policy.
Norwegian Cruise Line reserves the right to modify and otherwise change these Terms and Conditions at its own discretion. Except as provided for in the immediately preceding sentence, no amendment, modification or waiver to these Terms and Conditions shall be binding on Norwegian Cruise Line unless made in writing and signed by an authorized officer of Norwegian Cruise Line.
