HOW TO REDEEM FUTURE CRUISE CREDITS

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Below are instructions and frequently asked questions for redeeming and using your Future Cruise Credits.  We thank you for your continued loyalty to Norwegian Cruise Line.

Easy Steps to Use Your Future Cruise Credits

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Log In and Find FCCs Listed on My Account Page

Go to the "My Account" section of MyNCL, and you'll see your available FCCs in the My Coupons & Credits section. If you don't know your Log In name or password, call the number above and we'll help you with your credentials.

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Explore, Plan and Book Your Cruise

Use the cruise search filters on NCL.COM to find the perfect cruise.

Note: Suspended Sailings and Peace of Mind FCCs are valid for sailings through December 31, 2022.

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Use FCCs to Pay For Your Cruise

When you get to the "Payment Page" of booking, choose "My Coupons and Credits" from the Payment Type pull down menu. Use your FCCs as payment first. Some FCCs are combinable.

Future Cruise CreditFREQUENTLY ASKED QUESTIONS

What is Norwegian’s Peace of Mind?

Simply put, for new and existing bookings made by January 31, 2022, for any voyage with an embarkation date through and including May 31, 2022, guests were free to cancel up to and including January 31, 2022 with Norwegian's Peace of Mind. Anyone choosing to cancel received a full refund in the form of a future cruise credit (FCC) to be used for sailings that embark through December 31, 2022. Reservations cancelled outside of final payment received a full refund back to the method of payment used to book. If outside final payment and an FCC was used as payment, the original FCC was added back to the guest's profile.

Which sailings qualify under Norwegian’s Peace of Mind policy?

Our Peace of Mind policy applied to all sailings through and including May 31, 2022, guests were free to cancel up to and including January 31, 2022. To cancel under our Peace of Mind policy, the following terms and conditions had to be met:

  • Reservation must be within the final payment period AND must be paid in full.
  • Bookings cancelled inside final payment that are not paid in full will default to the standard refund process with penalties applied.
  • If the booking is outside final payment, regardless of cancellation method, refunds will work as usual. If a guest paid using an FCC, it will be credited back to the guest profile.
Are any costs refunded instead of being included in the FCC?

Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase and will not be included in the FCC.

  • Ancillary items include Bon Voyage gifts and celebration packages, pre-purchased dining, or beverage packages (those not part of FAS promotion), water packages, purchased on board credits, pre-purchased internet, or photo packages.
    What can the insurance FCC be used for?

    Insurance FCCs can only be applied to a new reservation where Essentials, Booksafe Standard or Platinum Travel protection has been added. If one of the available insurance plans is not added to the reservation, the FCC will be removed from payment.

    Future Cruise Credit Refund Requests

    To offer our guests even more flexibility for future vacation planning, some who hold outstanding previously issued Future Cruise Credits (FCC) may now submit a request to convert their FCC to a monetary refund. Guests who elect to request their FCC for a monetary refund will receive the original cruise fare paid back to their original form of payment and forfeit any bonus FCCs attached to their Latitudes profile.

    Applicability to convert an existing FCC to a monetary refund request may be submitted for one of the following reasons:

    • A guest has been affected by one or more suspensions
    • Guest elected to cancel via our Peace of Mind (POM) policy and the sailing did not take place as a result of our suspension of voyages
    • A guest is unable to meet any vaccination requirements. Should your credits be applied to an active reservation, the refund amount will be subject to Norwegian's cancellation fee policy communicated to our guests at the time of booking and may be found on our website https://www.ncl.com/about/cancellation-fee-schedule
    • An active and existing FCC is attached to a profile of a guest who has passed away

    Any guest affected by one of the above, wishing to request a monetary refund (of their original cruise fare paid and in lieu of their active FCC, including bonus amounts) must submit a refund request via the Guest Relations Case Submission page at https://www.ncl.com/case-submission.



    Special Notes
    1. All guests who complete an online submission request (requesting to convert active FCCs to a monetary refund) agree that they are authorized to do so on behalf of all persons on the reservation as we are unable to issue partial refunds. In addition, they agree they are authorized to remove the value of any bonus future cruise credits offered by Norwegian Cruise Line for all guests.
    2. Upon submission of the online request, an email will be sent to the email address entered on the form with a response and case number.
    3. As we anticipate high volumes of inquiries, we kindly ask for your patience and allow up to 30 days for the review process to be completed. Each submission request will be individually handled and responded to.
    4. Exclusions may apply, but are not limited to, one of the following:
      1. An FCC has been fully or partially transferred.
      2. The current FCC holder is not the original FCC recipient.
      3. A credit card dispute was filed for the charges.
      4. The FCC is applied to an active and existing reservation.
      5. The FCC has been partially applied to an active and existing reservation.
    5. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date.
    6. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings.
    7. For guests who are no longer able to travel as a result of an official announcement by a government or agency that takes place within 14 days of sailing (when Peace of Mind is no longer available), and the mandate states guests are NOT allowed to travel, then a refund would be available. If the new mandate is a significant inconvenience to the guest, i.e. a new quarantine requirement upon return from travel (but not a travel ban), then an FCC would be offered.
      1. Only new government or agency mandates would be considered. Anything in place already since April 2021 would not allow the guest to cancel and receive the above.
    How long do I have to redeem my POM future cruise credit (FCC)?

    POM FCCs must be redeemed by December 31, 2022, for sailings departing on or before December 31, 2022.

    How long will it take to receive the refunded portion (if any) of the cancelled booking?

    Applicable refunds will be returned to the original form of payment sixty (60) days after the request for the refund has been made. Policies for bookings made through Tour Operators or Wholesalers may vary, so please contact your Travel Partner for full details.

    How long will the Peace of Mind policy be in effect?

    Norwegian’s Enhanced Peace of Mind Policy was available from December 30, 2021 through January 31, 2022.

    Can I make a new booking before I receive the future cruise credit for a cancelled booking?

    Absolutely. However, for FCCs associated with the Peace of Mind policy, the FCC must be first generated and attached to the guest profile before it can be added to a reservation. It can then be applied to any new or existing reservation or group booking.

    Can I convert my FCC into another currency?

    FCCs from either suspended sailings or Peace of Mind can’t be converted into another currency.

    What can the Peace of Mind FCC be used for?

    The original, full value FCC can be applied and used for the following:

    • Voyage Fare
    • NCFs
    • Government Fees and Taxes
    • Pre-paid service charges
    • Beverage or dining gratuities (if part of the Free at Sea promotion selection)
    • Flexible air purchased through Norwegian Cruise Line
    • Hotel purchased through Norwegian Cruise Line
    • Cruise tours purchased through Norwegian Cruise Line
    • Pre-booked and pre-paid shore excursions
    • Transfers
    • Essentials, Booksafe Standard or Platinum Travel Protection insurance
    Is there anything the Peace of Mind FCC cannot be used for?

    The FCC cannot be applied or used for the following:

    • Amenities
    • Dining/beverage packages that are not part of the Free at Sea program
    • Internet packages that are not part of the Free at Sea program
    • Shore excursions booked while onboard
    • Onboard credit
    • Water/pop packages
    • Bottles of wine
    • Onboard amenities such as: Bottles of wine, bon voyage gifts, celebration or photo packages
    What is your current final payment policy and schedule?

    We have favorably modified our final payment schedule for voyages embarking through and including April 30, 2022. Final Payment for voyages embarking through and including April 30, 2022 has changed from 120 days prior to sailing to 60 days prior to sailing. Final Payment and cancellation schedule for all voyages embarking May 1, 2022 forward will remain at our standard policy. The full cancellation and final payment schedule can be viewed here

    Are FCCs transferrable?

    Yes. Effective May 18, 2020, FCCs from either our 2020 Suspended Sailings or Peace of Mind FCC are transferable. In order to transfer an FCC, and in an effort for us to best assist you quickly, please follow the instructions below:

    • Submit your FCC Transfer Request Here: https://www.ncl.com/case-submission
      • Include the following information in the comments field:
        • Completed FCC transfer request information as listed below. You may include multiple requests on one case so long as the request is complete and proper consent from current coupon owner is included (either in an attached email or by the current owner being the one to submit the case)
        • FCC TRANSFER REQ - Coupon ID #XXXXXXXX
        • Booking Advisor Name:
        • Original Peace of Mind or Suspended Sailing reservation number that generated the FCC being transferred
        • Client ID and name of Current FCC Owner who is authorizing the transfer
        • Client ID and name of Guest Receiving the FCC
        • FCC Coupon numbers
      • Case submission to also Include:
        • Attachment of email from current FCC owner authorizing transfer.
          (*Note: Failure to include will result in the transfer request being denied.)

    Example Transfer Request:

    FCC TRANSFER REQUEST FORM 2021

    EXAMPLE INFO

    Booking Advisor Name

    John Smith

    POM or Suspended Sailing reservation number that generated the FCC being transferred:

    12345678

    Client ID of Current FCC Owner

    111111111111

    Client ID of Guest Receiving FCC

    222222222222

    FCC Coupon Number(s):

    98765432

      SPECIAL NOTES:
      • Please allow up to 7 business days for the transfer request to be completed.
      • Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer.
        • Partial value transfers or transfers of remaining FCC balance are not permitted.
      • An email from the current FCC owner requesting the transfer to be made must be included when submitting the transfer request via https://www.ncl.com/case-submission
      • Insurance FCCs and 10% bonus FCCs are not transferrable
      • Once the transfer takes place, the receiving guest is now the owner and the previous owner cannot request a transfer back.
      • Only one transfer or exchange of ownership will be allowed per FCC. This is applicable to Peace of Mind and suspended sailings FCCs, including 25% and 50% credit FCCs issued for suspended sailings.
        • The only exception is if the current owner is requesting to transfer back to the original owner that the FCC was issued to.
      • Once the transfer is completed, a confirmation email will be sent to the email provided at time of case submission. At that time, the receiving guest will be able to apply the coupon to the desired reservation.
    Can guests choose to carry promotional amenities or value adds from their cancelled reservation to their future booking?

    At time of cancellation, all promotional offers, amenities, and value adds will be removed from the booking and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at the time of booking.

    If I cancel a reservation using Peace of Mind can I use my FCC to rebook the same sailing?

    No. Peace of Mind allows you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.

    What happens if a new reservation using the FCC is cancelled?

    The full value of FCC will be credited back to the guest's Latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest's profile.

    I won a bid on the Norwegian Upgrade Advantage. Am I guaranteed the same category on the new booking?

    No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to bid for the newly selected sailing.

    I am booked on a Sixthman full ship chartered cruise, which sails on Norwegian. Does Norwegian's Peace of Mind apply to me?

    Policies for Sixthman full-ship charters may differ. Please contact Sixthman directly.

    What protocols have been implemented to address COVID-19?

    As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. This may mean different protocols from ship to ship based on local state or port requirements or in an abundance of caution to keep our guests and crew as safe as possible. For up-to-the-minute details on vaccination requirements, testing protocols, and health and safety procedures visit www.ncl.com/sail-safe.

    IMPORTANT: To learn more about how to prepare your clients for sailing please visit the pre-cruise requirements page at www.ncl.com/prepare-for-your-cruise/2021 for all required documents and protocols. As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. This may mean different protocols from ship to ship based on local requirements. For additional information, please visit www.ncl.com/travel-requirements-by-country.

    What happens to CruiseNext certificates that were used on a cancelled reservation?

    CruiseNext deposits applied to a reservation cancelled under our Peace of Mind policy will not be reissued. The value will be included in the POM-NRD credit that was issued.

    CruiseNext deposits applied to a suspended reservation will be returned to the guests profile.

    To what reservations does the Peace of Mind policy apply?

    The new policy applies to both individual and group bookings*. Charters are excluded.

    * Peace of mind is only applicable to bookings that have payment applied as per terms and conditions.

    Still have questions? Contact Guest Services.
    1.866.234.7350