To what reservations does the Peace of Mind policy apply?


The new policy applies to both individual and group bookings*. Charters are excluded.




How long do I have to redeem my POM future cruise credit (FCC)?

How long will it take to receive my future cruise credit?

What is the process for cancelling?

How long will the Peace of Mind policy be in effect?

What protocols have been implemented to address COVID-19?

What happens when one or more guests cancel with Peace of Mind, but other guests on the same booking choose to sail?

What happens if a new reservation using the FCC is cancelled?

Should I take out Travel Protection on the new bookings?

I am booked on a Sixthman full ship chartered cruise, which sails on Norwegian. Does Norwegian's Peace of Mind apply to me?

Does this policy apply retroactively to previously cancelled bookings?

Are any amounts on the affected bookings being refunded instead of being included in the FCC?

What testing and treatment capabilities are there onboard?

Will I be required to purchase a company-sponsored shore excursion while at ports of call?

Do I need to use the Norwegian Cruise Line App for new health and safety protocols?

If I already booked a cruise that has a vaccine requirement and don’t want to get vaccinated, will the cruise line provide a refund for my cruise?

Additional 10 Percent FCC

If I'm denied boarding at the pier or arrive late, can I board the ship at the next port?

Are there any restrictions on pre-existing health conditions or limitations for guests due to COVID-19?

Extension of Previously Issued Future Cruise Credits

Future Cruise Credit Refund Requests

What is the process for cancelling using Peace of Mind?

How long will it take to receive the refunded portion (if any) of the cancelled booking?

Does this policy apply retroactively to existing bookings?

Can I make a new booking before I receive the future cruise credit for a cancelled booking?

Can I convert my FCC into another currency?

What is your current final payment policy and schedule?

If I cancel a reservation using Peace of Mind can I use my FCC to rebook the same sailing?

I am booked on a full ship charter, am I eligible for this offer?

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