Norwegian's Priority Access FAQs

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Q - What’s included in the program?
A - Priority Access Pass package includes the following amenities:

  • Priority Check-In and Boarding
  • Tender Priority When Applicable (Off the Ship)
  • Priority Debarkation (Homeport)
  • Daily Complimentary Standard Room Service Breakfast
  • $50 Spa Discount per person (Port Days Only)
  • Complimentary Canapés (Second Day of Cruise)

Q - How much does it cost?
A - Package prices are set by cabin and on the number of days in the sailing:

  • 3 to 5 Days - $99 per cabin
  • 6 to 9 Days - $179 per cabin
  • 10 to 15 Days - $249 per cabin
  • 16+ Days - $299 per cabin

Q - Where do I check in on the pier?
A - Make your way to the check-in line with the Norwegian’s Priority Access banner.

Q - Will there be any information or instructions printed on my E-Docs?
A - Norwegian’s Priority Access icon, as below, will be printed on guest E-Docs so that pier staff can easily identify guests as priority check-in and direct them to the designated line.

Q - How will I get my Priority Tender Tickets for tender ports?
A - Priority Tendering Information Letter will be sent to guest staterooms providing time and location to meet for early tender.

Q - How will I receive my Priority debarkation information?
A - Priority Luggage Tags will be delivered to guest staterooms. Guests will be asked if they wish to participate in ‘Easy Walk Off’ disembarkation and therefore disembark at their leisure, with their entire luggage without assistance, or choose from a selection of times to meet in a public lounge to be escorted ashore. Guests must be advised to look for their luggage with yellow tags.

Q - How do I order the room service breakfast?
A - Complimentary delivery of standard room service breakfast will be provided to guest staterooms. Guest should use the existing room service order form located in the stateroom.

Q - How do I receive and redeem my $50 Spa Discount?
A - Guests will receive $50 Spa Discount per person per stateroom (applied to spa treatments of all guests over the age of 18 years old on the reservation). Discount is only eligible for spa treatments scheduled during port days. The guest letter will explain to make an appointment and sign for the services as normal.

Q - What spa services can I book and when can I have the service done?
A - Offer is only valid on port days for any 50 minute or more face or body treatments.

Q - Can I use the spa discount towards other onboard services, or does it have a cash value?
A - Spa discount cannot be divided between multiple visits.Credit is only eligible for spa treatments scheduled during port days. Discount cannot be combined with other certificates and/or offers. Spa discount has no monetary value and is non-transferable, and may not be used toward on-board service charges, pre-purchased activities or foreign exchange transactions.

Q - Can I request specific/certain Canapes?
A - No, as standard Canapes are distributed by day.

Q - Can I cancel program when I get onboard?
A - No, program is non-refundable once onboard.