• Norwegian's Peace of Mind Norwegian's Peace of Mind

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Norwegian's Peace of Mind

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With Norwegian's Peace of Mind, you can book with ultimate freedom and flexibility. Change plans as needed and feel confident knowing that we're looking out for your health and safety. We've got your back.

Enjoy our Flexible Cancellation Policy

Enjoy our Flexible Cancellation Policy

• For all cruises through September 30, cancel up to 48 hours prior to your vacation start date and receive a Future Cruise Credit for sailings through December 2022.

• For all cruises October 1 and beyond, you can cancel for a full refund up to 120 days before your cruise.

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Your Safety is Our Priority

Your Safety is Our Priority

To ensure your health and safety, we’ve implemented some of the strictest measures in the industry including:

• Rigorous pre-embarkation screenings

• Non-touch temperature checks for all guests and crew

• Disinfection and sanitization protocols on all ships

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Navigating New WatersTogether

Enjoy Freedom and Flexibility When Booking Your CruiseOur Commitment

Enjoy Peace of Mind when you book with Norwegian Cruise Line. Change of plans? No problem. Want to use your Future Cruise Credit next year? Or even the year after? Sure thing. Whenever you're ready, we'll be ready to welcome you back on board.
Flexible Cancelations

Cancel Up to 48 Hours Prior

For all cruises through September 30, cancel up to 48 hours prior to your vacation start date.

Refund

100% Future Cruise Credit

Enjoy the flexibility to use your 100% Future Cruise Credit for sailings through December 2022.

Refundable Deposits

Book Risk-Free

For all cruises October 1 and beyond, you can cancel up to 4 months before your sailing and receive a full refund under our regular cancellation policy.

For all cruises through September 30th, refund will be provided in the form of a Future Cruise Credit for sailings through December 2022. For all cruises October 1st and beyond, you can book risk-free with refundable deposits. This new policy will be in effect for new and existing non-charter reservations.

MeasuresTo Ensure your Safety

Measures to Ensure Safety

Your health and well-being is our top priority. So much so, that we've implemented some of the strictest measures in the industry. All guests will be asked to complete a pre-embarkation Public Health Questionnaire certifying their current health status and recent travel history. Also, all guests and crew will be administered a non-touch fever temperature check prior to boarding. Guests who do not meet this strict criteria may not be allowed to board.

While on board, any persons who exhibit symptoms of any respiratory illness, flu-like symptoms, cough or a fever above 100.4F/38C will be subject to additional screening at our onboard Medical Centre and may be subject to potential quarantine and disembarkation. Our onboard medical centres are staffed with medical professionals and are available 24/7.

We have also implemented additional cleaning and disinfection protocols on board all of our ships. These protocols will be strictly enforced in addition to our already rigorous sanitization standards in place.

Information onSuspended Sailings

Updated 03/30/2020    Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of all sailings across our fleet through May 10, 2020 and plan to relaunch cruise operations with embarkations beginning May 11, 2020. We are thinking of each and every one of you, and together we will return to our favourite place - the ocean, stronger than ever.

Guests who were booked on suspended cruises will automatically receive a 125% or 150% refund of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Future Cruise Credits will be applied to your account by April 1, 2020.

Embarkation Dates
Future Cruise Credit
March 13 to March 17, 2020 150% of cruise fare
March 18 to May 10, 2020 125% of cruise fare

We’re also giving an additional 20% discount when you book by April 14, 2020 using your Future Cruise Credit on cruises embarking July 1, 2020 - December 31, 2022! The discount will be automatically applied when you make your reservation, including when you book online.

Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund to the original form of payment 90 days after submitting the Refund Form below. Refund requests must be submitted by April 27, 2020 for all suspended sailings.

Please note that if your suspended sailing was scheduled to embark between April 12 - May 10, 2020, you will be able to request your refund through this form starting April 13, 2020.

Refund Form

Peace of MindFREQUENTLY ASKED QUESTIONS

Last Update: 3/30/2020

What is Norwegian’s Peace of Mind?

Peace of Mind is the company's new temporary policy that allows new and existing individual and group bookings in non-chartered sailings embarking from May 11, 2020 through and including September 30, 2020 to cancel their booking up until 48 hours from the start of their vacation date and receive a 100% future cruise credit (FCC) for the payments that are already received by Norwegian Cruise Line. The FCC may be used for sailings that embark on or before December 31, 2022. The new booking must be made within one year of the cancellation date.

What sailings qualify under Norwegian’s Peace of Mind policy?

Effective March 13, 2020, the Peace of Mind policy applies to all non-chartered sailings from May 11, 2020 through September 30, 2020.

How long will guests have to redeem their future cruise credit (FCC)?

All future cruise credits must be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC).

How long will it take to receive my future cruise credit?

FCCs will be credited to the guests via their Latitudes number within seven business days. Communication will be sent to the travel partner and guest once the FCC is added.

Does this policy apply retroactively to previously booked sailings?

Yes. The policy applies to existing and active bookings for sailings from May 11, 2020 through September 30, 2020.

Does this policy apply retroactively to previously cancelled bookings?

No. The policy does not apply to bookings cancelled prior to March 10, 2020.

Does the new Peace of Mind policy affect the final payment for voyages?

No. Final payment is based on our current standard policy.

Didn’t you change your final payment policy?

Yes, we temporarily modified our payment schedule. However, our new Peace of Mind policy supersedes any previously communicated changes and is effective for all sailings from May 11, 2020 through September 30, 2020. System and confirmations will be updated to reflect standard final payment date accordingly.

Auto-Cancel functionality has been temporarily turned off while this update occurs, so your booking will not be auto-cancelled until April 1, 2020. Auto-cancellation functionality will be reinstated on April 1, 2020

What is the process for cancelling?

For those cancelling under the Peace of Mind policy, the FCC will be applied to the guests' profile in 7 business days. If the booking is outside final payment, refunds will work as usual. As always, for more assistance, please call Norwegian Cruise Line at 1-800-327-7030 (U.S. and Canada).

How long will the Peace of Mind policy be in effect?

Norwegian Cruise Line reserves the right to modify the policy at any time. Any changes will be communicated.

What happens if there is a difference in cruise fare between the future cruise credit (FCC) issued and the future booking?

If the cruise fare for the new booking exceeds the FCC's value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC's value, a new FCC will be issued for the remaining balance.

What costs are included in the future cruise credit (FCC)?

The following will be applied to the FCC:

  • Cruise fare and taxes
    • Including any winning Upgrade Advantage payments.
  • Flight arrangements booked through Norwegian Cruise Line.
  • Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
  • Shore Excursions booked and pre-paid through Norwegian Cruise Line
  • Prepaid service charges
  • Beverage or Dining gratuities (if part of FAS Promotion selection)
  • Essentials, Booksafe Standard or Platinum Travel Protection, if purchased.
Are any amounts on the affected bookings being refunded instead of being included in the FCC?

Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Ancillary pre-purchased items include:

  • Bon Voyage gifts and celebration packages
  • Dining or beverage packages (those not part of the Free at Sea (FAS) promotion)
  • Water and/or pop packages
  • Purchased on board credits
  • Internet packages
  • Photo packages
What is not included in the future cruise credit (FCC) or refund?

The following will not be applied to the FCC or refund:

  • Special Promotional Onboard Credits (OBC)
    To what reservations does the Peace of Mind policy apply?

    The new policy applies to both individual and group bookings from May 11 through and including September 30, 2020. Charters are excluded.

    Will a guest’s air change fees be protected?

    Guests who secured air accommodations through Norwegian Cruise Line's airfare program and now wish to alter their plans, can do so with peace of mind as accommodations and fees are protected. Guests who purchased flights independently, should contact their air travel provider for guidance.

    Do standard Final Payment timelines still apply?

    Yes, standard payment policies apply.

    Can the future cruise credit (FCC) be used as payment towards the same cancelled cruise if they decide at a later date to sail?

    No. The 48-hour prior to sailing cancellation window provides Peace of Mind allowing you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.

    What happens if a new reservation using the FCC is cancelled at a later point in time?

    Full value of FCC will be credited back to the guest's latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest's profile.

    I won a bid on the Norwegian Upgrade Advantage. Am I guaranteed the same category on the new booking?

    No, guests will receive the full value of their winning bid within the FCC and can apply that towards the sailing and category of their choice. Guests can then participate in a new bid once invited to the program for the newly selected sailing.

    Should I take out Travel Protection on the new bookings?

    Travel protection is always highly recommended and the Peace of Mind policy does not replace protection provided by travel insurance.

    I am booked on a Sixthman cruise, which sails on Norwegian. Does Norwegian's Peace of Mind apply to me?

    Cruises booked through Sixthman and all other charter partners do not apply to this policy.

    What is the criteria for denying guests boarding?

    We continue to work with authorities to update the criteria below. Please keep in mind that these can change at any time.

    To protect the health of our guests on board, we will be denying boarding to anyone who

    • Any guest with a temperature detected at or above 100.4F / 38C.
    • All persons who, within 30 days prior to embarkation, have had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19
    • All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms or exhibit difficulty breathing.

    Guests who are denied boarding will be issued a refund for monies paid for their cruise- only expenditures in the form of a 100% future cruise credit.

    Will the Certificate of Medical Fitness to Travel form still apply for guests who are 70 years and older for cruises from May 11 and beyond?
    At this time, we are unsure of the requirements that will be imposed by the government. We will be monitoring this closely and communicate more as soon as we are made aware.
    What protocols have been implemented to prevent the spread of coronavirus (COVID-19)?

    The safety and well-being of guests and team members are Norwegian Cruise Line's number one priority. The company has a Chief Medical Officer on staff as well as dozens of medical professionals throughout its fleet, and it continues to consult with The World Health Organization (WHO) and the U.S. Centres for Disease Control and Prevention (CDC) to make the best decisions possible and take appropriate action as needed.

    Norwegian Cruise Line is very proud of the protocols and preventative measures it has in place to address concerns regarding COVID-19. In addition to extensive cleaning and disinfection protocols on board all voyages and health screenings of passengers and crew members, the Company has been denying boarding to guests who have travelled from, visited or transited via high-risk areas; and it has modified several sailings to avoid areas of concern.

    Suspended SailingsFREQUENTLY ASKED QUESTIONS

    Last Update: 3/30/2020

    What costs are included in the future cruise credit (FCC)?

    The following will be applied to the FCC:

    • Cruise fare and taxes
      • Including any winning Upgrade Advantage payments.
    • Flight arrangements booked through Norwegian Cruise Line.
    • Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
    • Shore Excursions booked and pre-paid through Norwegian Cruise Line
    • Prepaid service charges
    • Beverage or Dining gratuities (if part of FAS Promotion selection)
    • Essentials, Booksafe Standard or Platinum Travel Protection, if purchased.
    Will Tour Conductors (TC's) be protected for affected cancelled bookings?

    Yes, all Tour Conductors will be protected for active bookings as of 3:00 PM EST on March 13, 2020. Please note that this is a manual process. We will need time to create appropriate processes for each group. We will continue to provide process updates as these are made available.

    Will out of pocket costs incurred as a result of this cancellation be reimbursed?

    While we understand this change may cause some out of pocket and unexpected expenses for affected guests, they will not be reimbursed for those costs. We recommend that guests who purchased travel protection or independent travel insurance submit a claim through their carrier.

    Which guests on the bookings receive the FCC?

    The FCC goes to each individual guest on the reservation based on the breakdown of charges per guest.

    Can a guest make a new booking before they receive the FCC for their cancelled booking?

    Absolutely. However, for FCCs associated with these affected cruises, the FCC must be first generated and attached to the guest profile. Once the FCC is added to the guest profile, FCCs can then be applied to any existing booking or newly created booking.

    What happens if the cancelled booking had a previous FCC applied?

    The original FCC will be added back to the guests' profile and then they will also receive a new FCC for the outstanding amount.

    What happens when one or more guests cancel, but other guests on the same booking choose to sail?

    We are working on a solution to this scenario. Please check back as FAQs are continuously being updated.

    Can guests choose to carry promotional amenities or value adds from their cancelled reservation to their future booking?

    At time of cancellation, all promotional offers, amenities and value adds will be removed from the booking and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at the time of booking.

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