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Hotel Program – Terms & Conditions

Hotel Plus Program – Terms & Conditions

Hotel Program – Terms & Conditions

Last updated: September 22, 2025

The Hotel Program ("Program") offers Norwegian Cruise Line (Norwegian) guests a convenient way to book pre- and post-cruise hotel accommodations. Participation in the Program is entirely optional. This Program commences with sailings departing on or after April 19, 2026. By purchasing hotel accommodations through the Program, you agree to these terms and conditions. Norwegian reserves the right to modify or change these Terms and Conditions at any time, and further reserves the right to terminate this Program at any time, without notice.

1. Program Overview

The Program provides access to centrally located hotel accommodations at a minimum 3- to 3.5-star service level. Guests do not select the hotel, and accommodations are assigned by Norwegian based on availability and internal criteria. This Program provides hotel accommodations for one, two, or three nights, pre- or post-cruise. No more than three nights may be booked through the Program.

Reservations become non-refundable and non-changeable within 60 days of sailing. Hotel assignments are confirmed and communicated to guests at least 30 days prior to cruise departure. Again, Norwegian selects the hotels under this Program, and all hotels meet our service standards. Guests may not request a hotel brand, name, or location, and the selected hotel cannot be changed once assigned.

Hotels are centrally located within the city near the port of embarkation / disembarkation. Distances to the port will vary depending on the city and could be up to, for example, a two-hour drive (or more) from hotel to port.

The Program provides hotel accommodations only and does not include airport transfers, meals, nor other expenses. Reserving hotel rooms through the Program does not accrue loyalty points or provide elite status benefits with the assigned hotel. Please see below for what is and is not included.

2. What’s Included

The Program includes:

  1. Hotel accommodations (Run-of-House or standard rooms)
  2. Applicable taxes

Not included:

  1. Transfers (airport, hotel, or port)
  2. Meals or breakfast
  3. Porterage
  4. Room upgrades
  5. Resort fees (unless otherwise stated)
  6. Loyalty points or elite status benefits with hotel chains
  7. For groups, reservations at the same hotel is not guaranteed – group members may be assigned to different hotels.

3. Room Assignment & Capacity

  1. Guests will be assigned to the hotel's standard room category. Room types may vary depending on availability.
  2. Room capacity typically accommodates two guests per room, especially in international destinations.
  3. For parties larger than two, additional rooms will be booked automatically and charged at the same per-person occupancy rate.
  4. Specific bedding types and room configurations (e.g., adjoining rooms) are not guaranteed.

4. Booking & Eligibility

  1. Available on NCLMIAMI bookings only.
  2. Program reservations must be paid for in U.S. or Canadian dollars only.
  3. Applicable to Air/Sea and Cruise Only reservations.
  4. Eligible on all ships and cruise lengths for sailings departing on or after April 19, 2026.
  5. Offered as a secondary land package.
  6. May be added to individual and group bookings, though group members may be assigned to different hotels.

5. Booking Window

  1. The Program is available for selection from the time of booking until 120 days prior to cruise departure.
  2. 60 days prior to sailing, cancellation penalties apply, and refunds will no longer be issued.
  3. The Program may not be available for cruise reservations made more than two years in advance. Once the date of cruise departure is within two years, the Program should become available for reservations.

6. Modifications, Cancellations & Refunds

  1. Guests may cancel or modify their package up to 61 days prior to sailing for a full refund.
  2. Reservations become non-refundable and non-changeable within 60 days of sailing.
  3. If a guest does not wish to accept the assigned hotel, no substitution or refund will be provided.
  4. Cancellation penalties will vary depending on guests' reservation.

All Sailings (Club Balcony Suites and Below)

119 – 91 days 0%

90 – 61 days 0%

60 – 31 days 75%

30 days or less 100%

The Haven Suites, Suites and Garden Villas

119 – 106 days 0%

105 – 91 days 0%

90 – 61 days 0%

60 days or less 100%

7. Check-In, Check-Out, and Early/Late Requests

  1. The Program provides hotel accommodations with industry standard check-in and check-out times. Industry standard check-in time is between 3:00–4:00 PM; check-out is 12:00 PM (noon).
  2. Early check-in or late check-out is not guaranteed unless the guest purchases the additional night in advance (outside 120 days prior to sailing).
  3. Hotels may offer luggage storage for early arrivals, but this is subject to availability.

8. Guest Documentation

  1. Industry standard for hotels is that guests must provide a valid photo ID and a credit card at check-in to cover incidentals. This Program follows these industry standards.
  2. Hotel name and address will be provided at least 30 days prior to sailing; direct contact information will not be shared prior to this time.

9. Special Requests

  1. ADA-compliant rooms are subject to availability and are not guaranteed but may be requested. Please make all special requests at least 60 days prior to sailing in order to have the best (but not guaranteed) chance of having the special request accommodated.
  2. Additional special requests (e.g., non-feather pillows, adjacent rooms) are not guaranteed and may not be supported by the booking system.

10. Other Conditions

  1. Guests must meet the minimum age requirement for booking a cruise stateroom in order to book a hotel stay through this Program.
  2. Program may be combinable with promotional fares, group bookings, and Sailaway fares, but discounts do not apply to this Program.
  3. Participation in hotel chain loyalty programs does not guarantee perks or points.
  4. Norwegian reserves the right to modify, adjust, or discontinue the Program at any time without prior notice.




Hotel Plus Program – Terms & Conditions

Last updated: September 22, 2025

The Hotel Plus Program ("Program") offers Norwegian Cruise Line (Norwegian) guests a convenient way to book pre- and post-cruise hotel accommodations. Participation in the Program is entirely optional. By purchasing hotel accommodations through the Program, you agree to these terms and conditions. Norwegian reserves the right to modify or change these Terms and Conditions at any time, and further reserves the right to terminate this Program at any time, without notice.

1. Program Overview

The Program provides access to centrally located hotel accommodations at a minimum 4- to 4.5 -star service level. Based on availability and internal criteria, this Program provides hotel accommodations for one, two, or three nights, pre- or post-cruise. No more than three nights may be booked through the Program.

Reservations become non-refundable and non-changeable within 60 days of sailing.

Hotels are centrally located within the city near the port of embarkation / disembarkation. Distances to the port will vary depending on the city and could be up to, for example, a two-hour drive (or more) from hotel to port.

The Program offers inclusive packages at select hotels that have been carefully curated to meet high standards of quality, comfort, and convenience. Please see below what the program includes.

2. What’s Included

The Program includes:

  1. Hotel accommodations (Run-of-House or standard rooms)
  2. Applicable taxes
  3. Porterage
  4. Resort fees (unless otherwise stated)
  5. Complimentary transfers between the hotel and ship (pre- or post-cruise)
  6. Hospitality and Tour Desk available in the lobby of each hotel
  7. 24-hour emergency contact
  8. Breakfast at select hotels (not available in all destinations)

3. Room Assignment & Capacity

  1. Guests will be assigned to the hotel's standard room category. Room types may vary depending on availability.
  2. Room capacity typically accommodates two guests per room, especially in international destinations.
  3. For parties larger than two, additional rooms will be booked automatically and charged at the same per-person occupancy rate.
  4. Specific bedding types and room configurations (e.g., adjoining rooms) are not guaranteed.

4. Booking & Eligibility

Available on all bookings.
  1. Applicable to Air/Sea and Cruise Only reservations.
  2. Offer valid on all ships and cruises with an itinerary of seven (7) nights or longer.
  3. May be added to individual and group bookings, though group members may be assigned to different hotels.

5. Booking Window

  1. The Program is available for selection from the time of booking until 60 days prior to cruise departure.
  2. 60 days prior to sailing, cancellation penalties apply, and refunds will no longer be issued.
  3. The Program may not be available for cruise reservations made more than two years in advance. Once the date of cruise departure is within two years, the Program should become available for reservations.

6. Modifications, Cancellations & Refunds

  1. Guests may cancel or modify their package up to 61 days prior to sailing for a full refund.
  2. Reservations become non-refundable and non-changeable within 60 days of sailing.
  3. Cancellation penalties will vary depending on guests' reservation.

    All Sailings (Club Balcony Suites and Below)

    119 – 91 days 0%

    90 – 61 days 0%

    60 – 31 days 75%

    30 days or less 100%

    The Haven Suites, Suites and Garden Villas

    119 – 106 days 0%

    105 – 91 days 0%

    90 – 61 days 0%

    60 days or less 100%

7. Check-In, Check-Out, and Early/Late Requests

  1. The Program provides hotel accommodations with industry standard check-in and check-out times. Industry standard check-in time is between 3:00–4:00 PM; check-out is 12:00 PM (noon).
  2. Early check-in or late check-out is not guaranteed unless the guest purchases the additional night in advance (outside 60 days prior to sailing).
  3. Hotels may offer luggage storage for early arrivals, but this is subject to availability.

8. Guest Documentation

  1. Industry standard for hotels is that guests must provide a valid photo ID and a credit card at check-in to cover incidentals. This Program follows these industry standards.
  2. Hotel name and address will be provided in guest’s documentation prior to sailing.

9. Special Requests

  1. ADA-compliant rooms are subject to availability and are not guaranteed but may be requested. Please make all special requests at least 60 days prior to sailing in order to have the best (but not guaranteed) chance of having the special request accommodated.
  2. Additional special requests (e.g., non-feather pillows, adjacent rooms) can be requested at least 60 days prior to sailing.

10. Other Conditions

  1. Guests must meet the minimum age requirement for booking a cruise stateroom in order to book a hotel stay through this Program.
  2. Program may be combinable with promotional fares, group bookings, and Sailaway fares, but discounts do not apply to this Program.
  3. Participation in hotel chain loyalty programs does not guarantee perks or points.
  4. Norwegian reserves the right to modify, adjust, or discontinue the Program at any time without prior notice.