Contact Us

Our Guest Services Team would be happy to help you with the following:

• New & Existing Reservations
• Pre and Post Hotel Packages
• Cruise Tours
• Gift Orders
• General Questions
• Documentation Needs
• Flight Enquiries and Amendments
• Booking or Amending Shore Excursions
• On-Board Activities
• Latitude Rewards

For pre-cruise enquiries not available under our Frequently Asked Questions.

• Click here to Contact Guest Experience

To share any questions or concerns with our guest experience team after your cruise, please click below. We will respond to your concerns as soon as possible. Thank you for your patience and understanding.

• Click here to submit any post-cruise questions, concerns and/or feedback.

• Casinos at Sea
• Request a Win/Loss Statement

Request Information for your next meeting or event:

• Corporate Travel
• Individual Incentive Travel
• Full Ship Charters
• Click here for more information.

Contact Reservations

• Gifts & More Page

Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodation must fill out the Accessibility and Medical Questionnaire. This form helps us understand your requirements to adapt your cruise with personalised accommodation. Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours.

• Accessibility & Medical Questionnaire
• Accessibility Assistance Information - Learn more about the accommodation we offer before and during your cruise including Mobility, Dietary, Deaf or Low Hearing, Blind or Low Vision and Service Animals.

Our Guest Services team are happy to help with any latitude queries including updating contact information or advising of latitude rewards.

If you are missing a cruise from your cruise history or have duplicate accounts. Please log into My NCL and got to the "Latitude Rewards" tab and follow the necessary links provided.

All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 business days from receipt.

• Click here to report items lost on your cruise.

  Please note, if your item is located, a shipping cost will apply.

• Click here for the status of your claim.

Please click here for our Media Relations contact information

Should you have booked a full package with Norwegian and your flight is changed or a weather-related delay leaves you stuck whilst you're travelling the first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship. Please then reach out to our Guest Services team.

Please call, 1300 255 200 during regular office hours.

• 1300 945 845 (Australia Toll Free)
• 0800-440115 (New Zealand)
• +61 2 9010 5186 (International)

The Special Events Department coordinates group dining, vow renewals, meetings, cocktail parties, group performances, and other onboard functions.

• Please click here to submit your request. Standard response time is 7 business days from receipt.