What time do I board the ship on embarkation day and in ports of call?


Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that guests who have not completed their Online Check-In arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their Online Check-In should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their Online Check-In at least four (4) days prior to sailing.

Final Boarding Time:
In order to facilitate the embarkation process, the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note that guests who have not filled out their Online Check-In must arrive at the port two (2) hours prior to sailing.

Joining or debarking the ship at any time outside of the published embark/debark port is not permitted for the following reasons:

  • Itineraries are subject to change without notice.
  • Violation of the Passenger Vessel Act (Jones Act), if applicable.

Approval to embark or disembark mid-cruise may be allowed only in cases of emergencies. Please note that embarking or disembarking mid-cruise may result in a violation of the Passenger Vessel Act (Jones Act), resulting in a fine starting at $941 per person.

Boarding Time in Ports of Call:
In all ports of call, it is also the guest's responsibility to be back onboard the ship no later than one (1) hour prior to the ship's scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest's responsibility to pay all expenses incurred to rejoin the ship.




How many suitcases can I bring?

What about Documentation, Visas and Passports?

What can't I bring onboard?

What about special dietary needs?

What is My NCL, and what are eDocs?

When are E-Docs available?

What not to bring onboard

What should I pack?

When can I pre-book Dining?

How can I book a transfer from the airport to the pier?

What vaccines will be accepted?

Are children allowed to sail on your ships if they are not vaccinated?

What happens if I get sick while onboard?

Will all guests be required to be vaccinated prior to the cruise?

Should I bring on a carry-on bag?

When can I pre-book Entertainment?

When will my stateroom be ready on Embarkation Day?

When will I be required to vacate our suite/stateroom on the morning of debarkation?

Can I make Dining or Entertainment reservations onboard?

If I need an accessible stateroom, could I request one on board?

What do I bring?

When do I arrive at the terminal?

What is the Cruise Norwegian app for?

What amenities are included with my stateroom choice?

Can I use cash onboard?

How can I book dining or entertainment?

When can I expect my luggage once on board the ship?

Are there ATMs onboard?

What is a tender and do I need to book it?

What are internet packages?

What happens if my luggage is lost, delayed, or damaged by the airline?

How can I get in contact with other guests on board?

What is a muster station and where can I find mine?

What are my Latitudes Rewards ® benefits?

Where can I confirm how much onboard credit I have?

When does the Latitudes Rewards tier update on my account?

I chose Free At Sea promotions when originally booking my cruise. Why are the promotions not reflecting on my reservation?

Can I change the Free At Sea promotions I selected once on board?

Why would there be a $50 charge for Shore Excursions on my onboard account?

What is a service charge and why was I charged once on board?

How do I change the method of payment of my onboard account?

Can I prepay service charges prior to sailing?

Why is my account closed?

What is the update on my Upgrade Advantage Program bid?

Can I use the same credit card for on board charges for more than one guest?

Why is there a hold on my credit card after the first payment was charged on board?

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