Can I request early check-in or late check-out in the Hotel Program?

Related FAQs

How do you contact someone on a cruise ship?

How-to-Tip-on-a-Cruise?

What is the largest cruise ship?

What are the ways that I can book my tours?

Where do I find the meeting time and place for my tour?

What should I wear on tour?

Should I bring a towel with me on a tour? Where do I pick them up?

What is the cancellation policy on tours, and where do I cancel?

What if I miss the cancellation deadline, and do not want my tour?

Are we brought back to the ship following our tour?

I have a disability. What excursions can I go on?

Is the speed of my connection the same as on land?

Can I stream videos or make video calls onboard?

When do I need to settle my account?

What do I do if I lost something?

Is there an ATM on board?

What is the Freestyle Daily? Where can I get one?

Can I place calls to my friends and family back home?

Can I use the app when I go off the ship, for example on an excursion?

How does Dining work on Norwegian Cruise Line?

What is your Restaurant Cancellation policy?

What is the Mandatory Life Boat Drill?

Do I have to attend the lifeboat drill even if I have cruised on Norwegian Cruise Line before?

What is my assembly station?

Should I wear my lifejacket when participating in the Life Boat Drill?

What is the timing of the mandatory safety drill?

Can I have an open flame?

Dining Terms and Conditions

Shore Excursions Terms and Conditions

Entertainment Terms and Conditions

Spa Terms and Conditions

Terms and Conditions

Which sailings qualify under Norwegian’s Peace of Mind policy?

Does this policy apply retroactively to previously booked sailings?

Does the new Peace of Mind policy affect the final payment for voyages?

What is not included in the POM future cruise credit (FCC)?

What is Norwegian’s Peace of Mind?

Upon cancellation, will guests be credited for any pre-cruise purchases such as beverage packages, shore excursions, etc.?

Do standard Final Payment timelines still apply?

Why can’t I make changes until March 11th?

Are any costs refunded instead of being included in the FCC?

Do all rate codes qualify?

Can the future cruise credit (FCC) be used as payment towards the same cancelled cruise if they decide at a later date to sail?

Which guests on the bookings receive the FCC?

What is the criteria for denying guests boarding?

What happens to Cruise Next certificates that were used on an affected booking?

Will Tour Conductors (TC's) be protected for affected cancelled bookings?

Will the Certificate of Medical Fitness to Travel form still apply for guests who are 70 years and older?

What happens I previously requested a refund and would now like to take advantage of the bonus FCC?

Didn't you pause auto-cancel functionality for a while? What is the status of this?

Are there any incentives currently being offered to guests with active bookings who may be uncertain about their voyages sailing in August 2020?

What new health and safety protocols are being implemented to ensure the safety of all on board?

How will the embarkation process change?

What if a guest has pre-existing health conditions or displays symptoms associated with COVID-19? Will they be denied boarding?

If a guest is denied boarding, will they be refunded their cruise fare?

What new screening protocols are being implemented?

Will new COVID-19 testing protocols be implemented at embarkation?

What sanitation measures are you taking to ensure the health and safety of guests and crew?

Are there any side effects to the electrostatic spray technology (fogging) of staterooms, suites, and public areas? What is it? Is it safe?

What measures will be taken to ensure guests and crew practice social distancing while onboard?

Will you continue to offer onboard activities and events such as deck activities, theater shows, spas, fitness activities, room service, swimming pools, etc.

How are muster drills going to change to allow for social distancing?

What enhancements are you making to your medical facilities on board?

How will crew members be prepared to work in the new environment?

What are the isolation / quarantine / disembarkation protocols if someone were to test positive for COVID-19 while on board?

What is the new air filtration and its benefits?

Are there additional air filtration enhancements being considered?

What happens if a suspended sailing booking has a combination of cash deposits and FCC applied?

How will Norwegian Cruise Line use results from NCL Inner Circle?

How will I know if there is an activity for me to complete?

How frequently will I be invited to participate in an activity?

Are there any fees or costs?

Do I need special hardware or software?

I can’t remember my password.

I would like to unsubscribe.

What do I do if I experience technical difficulties?

What’s included in my fare?

Can I pre-book my seat?

Can you cater to special requirements on the flight?

Can I change my existing flight booking?

Why can’t I access my booking online?

How long before I fly should I check-in?

What should I do if my flight is delayed and what happens if I miss my outbound flight?

What does it mean to be ATOL protected?

On which airline will my flight be booked?

Can I add my frequent flyer loyalty number to my flight?

Kosher Dining

What is a blockchain?

What is an Our Great Cruise Comeback NFT?

How many Our Great Cruise Comeback NFTs are there?

What can I do with an Our Great Cruise Comeback NFT?

How do I obtain my Our Great Cruise Comeback NFT?

What is a digital wallet?

How do I create a wallet?

What blockchain will Our Great Cruise Comeback NFTs be on?

How do I transfer my Our Great Cruise Comeback NFT into my existing wallet?

How can I unlink a wallet from my account?

How are the Our Great Cruise Comeback NFTs issued?

How do I transfer my NCLH wallet into my existing wallet?

Priority Access

Onboard Cellular and Internet

Air

What is More At Sea™?

What is included in More At Sea™?

When can I select More At Sea™?

Where can I find the full terms and conditions?

Will Haven guests have to pay for beverages not included in the More At Sea™ Beverage Package?

Do I have to pay a corkage fee if I have More At Sea™?

If I don’t have More At Sea™ or if I would like to eat at more specialty restaurants than what is included in my package, what is the cost?

What happens if I am sailing January 1, 2025 or beyond, but made my reservation before October 1, 2024 and my stateroom is upgraded via the upgrade advantage program afterwards?

Who is eligible for More At Sea™?

Who does the More At Sea™ Beverage Package apply to in the stateroom?

What does guest 2 receive in lieu of the More at Sea™ Beverage Package, if they are a child?

Are there any limitations on the amount of alcoholic drinks that can be ordered with the More At Sea™ Beverage Package?

What is the Connoisseur Collection?

What happens to any additional dining nights I purchased?

How can I make dining reservations?

What is included in a More At Sea™ specialty dining meal?

With the addition of More At Sea™, will the group offerings be revamped?

If I have Free at Sea™ do I need to use one of my specialty dining nights for the Haven restaurant?

What happens if the second guest in my reservation is a child?

What is the cost for guests under the age of 18 in specialty restaurants?

Are the expanded Wi-Fi login minutes per person or shared minutes among the multiple logins?

What other Wi-Fi packages will be offered?

With Free At Sea Plus being discontinued, will Starbucks or bottled water be included in the More At Sea™ Beverage Package? If not, will there be separate packages for Starbucks?

What happens if I am sailing January 1, 2025 or beyond, but made my reservation prior to October 1, 2024 and would like to take advantage of More At Sea™?

What happens if I made my reservation prior to October 1, 2024 and then my reservation is re-priced due to a new offer or lower price afterwards or if I pay to upgrade my stateroom afterwards?

How do 3rd and 4th guests sail at a reduced rate?

If I didn’t take advantage of the More At Sea™ beverage package (unlimited open bar) at the time of booking, can I add it later or purchase it onboard?

Are any other promotions or amenities impacted by the addition of More At Sea™?

With the addition of More At Sea™, will the Latitudes® offerings be revamped?

I am a veteran; can I still qualify for the Military Appreciation Program discount?

What is the military discount?

Can I apply the military discount to multiple cabins?

How do I register for the military discount?

Why don’t I see my military discount?

Is the military discount combinable with the teacher discount?

I am a retired teacher; can I still qualify for the Teacher Cruise Discount?

What is the Teacher Cruise Discount?

Can I apply the Teacher Cruise Discount to multiple cabins?

How do I register for the Teacher Cruise Discount?

Why don’t I see my teacher discount?

Is the Teacher Cruise Discount combinable with the Military Discount?

Can I remove or replace a guest on my reservation?

Can I use the old NCL App?

How do I connect to the app on board or download it if I haven't already?

How do I download the app?

Do I need Wi-Fi minutes to use the app on board?

How can I see what events are happening on board?

How can I communicate with friends and family onboard?

What is the Norwegian Cruise Line (Norwegian) Hotel Program?

What is included in the Hotel Program?

Can I purchase transfers separately through Norwegian when booked through the Hotel Program?

If I choose the Hotel Program, where will my hotel be located?

What star ratings do hotels in the Hotel Program have?

What level of quality can I expect from my hotel within the Hotel Program?

How many guests can be accommodated in one hotel room under the Hotel Program?

If I choose the Hotel Program, what type of room will I receive?

If booked through the Hotel Program, when will I know my hotel assignment?

Can I choose my hotel in the Hotel Program?

What are the standard check-in and check-out times for the Hotel Program?

Does the Hotel Program offer luggage storage for early arrivals?

Is there a cutoff time for hotel arrival within the Hotel Program?

What is the deadline to cancel or modify a Hotel Program reservation?

Can I upgrade my room after assignment with the Hotel Program?

When can I book a hotel room under the Hotel Program?

Can I add the Hotel Program to an existing reservation?

What does the Hotel Program cost?

Is the Hotel Program refundable?

How many nights can I purchase through the Hotel Program?

Can I change the name on my Hotel Program reservation?

Can I request special accommodations in the Hotel Program (i.e., ADA rooms, non-feather pillows)?

If booked through the Hotel Program, what documentation do I need to check in?

If I select the Hotel Program, will I receive the hotel’s contact information?

Can I change my arrival/departure dates in the Hotel Program?

Do I earn loyalty points through the Hotel Program?

Can the Hotel Program be added to existing reservations sailing?

If travelling with multiple bookings, will we be assigned to the same hotel with the Hotel Program?

Can I combine the Hotel Program with group bookings?

If I’m part of a group booking with the Hotel Program, will we all stay at the same hotel?

What is the Hotel Plus Program and how does it differ from the Norwegian Hotel Program?

If I didn’t take advantage of Free at Sea™ specialty dining at the time of booking, can I add it later or purchase it onboard?

Does Norwegian Cruise Line offer benefits to shareholders?

What is included in Free at Sea™?

What is Free at Sea™?

When can I select Free at Sea™?

Are the Wi-Fi login minutes per person or shared minutes among the multiple logins?

Where can I find the full terms and conditions ?

Who is eligible for Free at Sea™?

Are there any limitations on the amount of alcoholic drinks that can be ordered with the Unlimited Open Bar Package?

Do I have to pay a corkage fee if I have Free at Sea™?

If I didn’t take advantage of the Unlimited Open Bar package at the time of booking, can I purchase it onboard?

Who does the Unlimited Open Bar Package apply to in the stateroom?

Will Haven guests have to pay for beverages not included in the Unlimited Open Bar Package?

What happens if I made my reservation prior to November 5, 2025 and then my reservation is re-priced due to a new offer or lower price afterwards or if I pay to upgrade my stateroom afterwards?

What happens if I made my reservation prior to November 5, 2025, and received More at Sea™?