You previously indicated refunds would be returned to the original form of payment 90 days after the refund request was made. Are you on target to hit this deadline?
At this time, yes, and in many cases sooner than that. The unexpected volume of suspended bookings required the implementation of so many new processes, most of which ended up being manual. We have been working diligently over the last several months to automate these processes and can confirm refunds are now occurring as or ahead of scheduled. We thank our guests and partners for their patience and understanding during these unique circumstances. At this time, we are committed to the following refund schedule for each suspended cruise.
Suspended Cruise Departure Date
Date When Refunds Will Be Released from NCL
- March 13 - April 11
By June 21
- April 12 - May 14
By July 12
- May 15 - June 30
By July 21
- July 1 - July 31
By August 22
- August 1 - Forward
By September 19
Dates reflected above indicate the date in which the funds will be released by NCL, to the original form of payment received by NCL. It is important to note that each financial institution differs with respect to when those funds will be made available.
There are many nuances that may cause a delay over and above the above referenced dates. Some of those examples include the FCC being used or transferred to another guest (therefore not resulting in a refund), the original credit card having an expired expiry date (which results in the travel partner or guest needing to call in to update their credit card details), a pending chargeback filed by a guest, or any independent or "hard" cancelations that occurred prior to NCL's fleetwide suspension of cruises.