Latitudes Rewards FAQ

Latitudes Rewards Frequently Asked Questions

To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards program within 48 hours after you have completed a sailing. No action is required on your part and your membership and rewards in this exclusive program are automatic.

Latitudes Rewards Program

When was the program last updated?
The program refresh took effect February 3, 2017.
Why did the program change?
The Latitudes Rewards program was refreshed to ensure we are always offering appealing and relevant benefits to our loyal guests. We listened to our guests and made changes based on their feedback.

Rewards Points/Tier Levels

What are Rewards points?
Rewards points are the points you earn in the Latitudes Rewards program to gain tier level status.
How do I earn Rewards points?

You will earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Rewards Insider Offer.

*For full fare Suites booked at the time the reservation was originally made. Does not include mini-suites. Does not apply to upgrades or upsells. If you receive a free or discounted upgrade to a Suite or The Haven you will not receive Suite points. Rewards points are not applied for Cruise Tour nights or hotel stay nights. Guests sailing with Friends & Family rates and/or Casino cruises will earn points.

We can only credit your Latitudes account with missing points for cruises taken within the last 12 months.

Does the refreshed program affect the way I earn points?
You will still earn one point per cruise night and an additional point per night if you book in a Suite* or in The Haven™, or if you book with a Latitudes Insider Offer. We will no longer offer the additional point for booking nine months or more in advance. For 2017 cruises that were booked prior to February 3, 2017, the additional point will still apply; any cruise booked on or after February 3, 2017 will not qualify for the extra point. *For full fare Suites booked at the time the reservation was originally made. Does not include mini-suites. Does not apply to upgrades or upsells. If you receive a free or discounted upgrade to a Suite or The Haven you will not receive Suite points.
How many points are needed to reach each tier level?
Tier Cruise Points
Bronze 1 - 29
Silver 30 - 54
Gold 55 - 79
Platinum 80 - 174
Platinum Plus 175 - 699
Ambassador 700+
How did the refreshed point structure affect the tiers?

Bronze:
Guests will continue to become a Bronze member after their first cruise with Norwegian, and will now remain Bronze members until they graduate to Silver at 30 points.

Silver:
With the refreshed program, guests who have between 30-54 points will be Silver members. If you had between 20-29 points by February 3, 2017, you will remain a Silver member. All Silver members will now need 55 points to graduate to Gold.

Gold:
With the refreshed program, guests who have between 55-79 points will be Gold members. If you had between 48-54 points by February 3, 2017, you will remain a Gold member. All Gold members will now need 80 points to graduate to Platinum.

Platinum:
With the refreshed program, guests who have between 80-174 points will be Platinum members. If you had between 76-79 points by February 3, 2017, you will remain a Platinum member. All Platinum members will now need 175 points to graduate to Platinum Plus.

Platinum Plus:
Congratulations! The Platinum Plus tier has been created just for our loyal guests who have earned 175-699 points. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this new tier on your next cruise.

Ambassador:
Congratulations! The Ambassador tier has been created just for our loyal guests who have earned 700+ points. It is our highest tier in the Latitudes Rewards Program and specifically designed to reward our most loyal guests. No action is required on your part, just get ready to enjoy the new benefits and exclusivity of this top tier on your next cruise.

Why did the way I earn points change?
The number of points to reach each tier are changed to make the program more exclusive and to offer improved benefits for every single tier.
Will I keep my current tier status with the change to the point structure of the new program?
Yes. Even though you need more points to reach each tier in the new program (with the exception of Bronze), you will be grandfathered in to the new tier structure at your current tier level.
I was only a few points away from the next tier level under the old program. Will you make an exception and grant me the new tier level?
No. The number of points to reach each tier are changing to make the program more exclusive and to offer improved benefits for every single tier including the addition of 2 new upper tiers to reward our most loyal guests.
If I book a cruise in 2016 but sail in 2017, which point structure will apply to me?
All sailings as of February 3, 2017 will fall under the refreshed point structure.
When are Rewards points applied to my account?

Rewards points are applied to your account after you return from your cruise. Points will be applied within 48 hours after you have completed a sailing.

Which cruises do not qualify for Rewards points?

Chartered cruises (with the exception of Sixthman charters) and cruises taken at a reduced fare i.e. travel agent rates, IATA rates, Interline rates, employee rates, vendor rates. Complimentary cruises such as inaugural events and cruises taken via a cruise certificate e.g. cruise winners and Bingo winners also do not qualify for Rewards points.

If I am on a cruise but will not qualify to earn Rewards points, will I still receive the onboard benefits for my tier?

Yes, if you are an existing Latitudes member you will receive the benefits commensurate with your current tier level.

If I cancel a cruise, will I receive Rewards points?
No. Rewards points are applied once you have completed a sailing. If you cancel a cruise, even if it is paid in full and under full penalty, points are not applicable.
If I change tier level during a back to back cruise, will I receive the benefits for our next tier?

If your back to back sailing was booked as two different reservations, and you graduate a tier after your first cruise, you will receive the benefits of your new tier on your second cruise. If your sailing was booked as one reservation, you will not receive the new tier benefits on your current cruise. You will receive benefits for your new tier on your next cruise.

We upgraded to a Suite but did not receive the additional points. Why?
The additional point per night for staying in a Suite or in The Haven is only applicable to reservations where a full fare Suite or The Haven was booked when the reservation was originally made.
I have booked and paid for 3 cabins but only received points for one. Why?
Points are applied to the Latitudes Rewards account of the guest sailing on that reservation. Points are also non-transferable.
Will I receive Rewards points for cruises taken on Norwegian’s sister ships?
No. Rewards points are only provided for completed cruises on Norwegian Cruise Line ships.

Benefits

If I book a cruise in 2016 but sail in 2017, which benefits will I receive on board?

You will receive the benefits of the refreshed program if you sail after February 3, 2017.

If I cruise with a Latitudes Member whose tier level differs from my own, which benefits will I receive?
For benefits that are delivered per stateroom, both guests will receive the benefit of the higher tier. For benefits that are delivered per guest, each member will receive the benefit that corresponds to their respective tier.
How does Priority Embarkation work?

At each embarkation port there will be an exclusive check in line for Platinum, Platinum Plus and Ambassador members. We ask that eligible members check in through this line. After check in, Platinum, Platinum Plus and Ambassador members will be guided from the exclusive check in line to a priority embarkation seating area. Once the ship is ready for priority embarkation, Platinum, Platinum Plus and Ambassador members will be invited to board. Priority embarkation will take place immediately following the completion of embarkation for guests who require special assistance and The Haven™/Suites guests. Members who check in once embarkation has already commenced will follow the same process, however priority embarkation once boarding has begun cannot be guaranteed at every port; members may have to board in order of arrival at the port. The priority embarkation seating area may not be available at all embarkation ports. Priority embarkation may not be available at all embarkation ports.

How do I receive my Onboard Discounts?

Simply present your keycard to receive your applicable discounts onboard: At the gift shop upon check out, at the Shore Excursion desk, at the Photo Gallery, at the Spa, in the Internet Café for your additional Internet minutes with the purchase of an Internet package, or at the Art Auction to receive your free artwork.

What does my discount in the duty-free shops entitle me to?

Duty-free discount is available on all Norwegian logo merchandise. On Pride of America, discount is on any item excluding sale items, alcohol, tobacco, Na Hoku jewelry and onboard entertainer products (including their CD's and DVD's). Discounts are valid on regular and sale-priced items but not combinable with other onboard discounts or promotions.

Do I receive my Shore Excursion and Photo Discounts if I pre-book before my sailing?

Yes. If you pre-book Shore Excursions or Photos prior to your sailing, the applicable discount will be applied at the time of booking. Shore excursion discounts are not reflected in the shopping section of ncl.com. You will see the discount in the shopping cart and upon check out in ncl.com. Photo discounts are reflected in the shopping section of My NCL on ncl.com.

Can I book my Shore Excursions on board my sailing?
Yes. Though we recommend you pre-book your Shore Excursions prior to your sailing as some of our most popular tours do sell out. In order to receive your Shore Excursion discounts on board, please identify yourself as a Latitudes Rewards member and present your key card in person to the Shore Excursion desk at the time of purchase. Shore Excursion discounts on board however, do not apply if booking on iTV, onboard touchscreens, iConcierge or the Shore Excursions drop box.
Are the Shore Excursion discounts for everyone on the reservation given to the guest in the stateroom with the highest tier?

No. The amount of the Shore Excursion discount is determined by the Latitudes tier level of each guest: 10% for Silver, Gold and Platinum members, 15% for Platinum Plus members and 20% for Ambassador members. Each person in a stateroom must present their keycard to receive the discount commensurate with their tier level.

If I pre-booked my Shore Excursions on ncl.com prior to February 3, 2017, can I cancel them and rebook them to receive my new Latitudes Rewards discount?
Yes. You may cancel any excursions booked prior to February 3, 2017 and either rebook them on ncl.com or book them once you board the ship.
Is the Shore Excursion discount combinable with the Shore Excursion credit from Norwegian’s Free at Sea offer?
Yes. The discount is combinable with the Free at Sea promotion. It is not combinable with any other promotion or discount. If a Free at Sea Shore Excursion credit is on the reservation, the Latitudes discount is taken off the total bill first, and then the Free at Sea credit is applied.
Does the Shore Excursion discount show on my onboard folio?
The total cost of the Shore Excursions you purchased on board and that show on your onboard folio, include the Latitudes discount. The actual amount of the Latitudes discount will not be broken out and visible on your folio.
Can I apply my Shore Excursion discount after I return home from my cruise?
No. Shore Excursion discounts can only be applied if you booked before your sailing or onboard during your cruise. You have until 10:00 pm on the last night of the cruise to question any charges with Guest Services, around Latitudes discounts you believe you didn't receive. Guests on back-to-back sailings must do this after each leg of their cruise. Once you return home, it is too late to apply the discount.
Which benefits are delivered directly to my stateroom?

A bottle of sparkling wine, bottled water and chocolate-covered strawberries.

Is there still a cocktail party on board?

There is still an exclusive cocktail party for Silver, Gold, Platinum, Platinum Plus & Ambassador members. Simply present your keycard to attend.

The cocktail party for Bronze members and above will no longer be offered as part of the Latitudes Rewards benefits because some ships were unable to host the larger party on board and therefore many of our valued loyal guests were not receiving this benefit. But now all Latitudes Rewards members will receive a bottle of sparkling wine in their stateroom to welcome them back to Norwegian.

How do I receive my free Internet minutes?

The Internet minutes are per person, one login per eligible member and include the activation fee. For reservations made before February 3, 2017, present your keycard in the Internet café to receive your free Internet minutes. For reservations made on or after February 3, 2017, your free Internet minutes will be automatically added to your onboard account. When you open your internet browser on your laptop or smart phone, you will be automatically directed to the login page. Follow the on-screen login instructions. Once you created an account and log in, the free Internet minutes will already be allocated to you.

How do I redeem my discounted or free bag of laundry?

Each stateroom will receive a voucher in their Welcome Back card on embarkation day. Write your full name, stateroom number and Latitudes Rewards status on your laundry slip.

How do I find out the details of the Exclusive Cocktail Party, Behind-the-Scenes Ship Tour and Dinner with Officers?

Simply stop by the CruiseNext desk in the Atrium by 9:00 pm on the first day of your cruise and the Exclusive Cocktail Party sign will give you the date and time of the party. Your CruiseNext team will give you all the details you need for the Exclusive Cocktail Party, the Behind-the-Scenes Ship Tour and Dinner with Officers. For Pride of America, stop by the CruiseNext desk in the Atrium by 9:00 pm on the second day of your cruise for details.

How do I find out the details of the Concierge Service, Priority Restaurant and Entertainment Seating, Priority Tender Tickets and Priority Disembarkation?

Simply stop by the CruiseNext desk in the Atrium and your CruiseNext team will give you all the details you need.

What do the specialty dinner benefits cover?

This benefit offers two dinners for two at a specialty restaurant for Platinum, Platinum Plus and Ambassador guests. Each stateroom will receive a voucher in their Welcome Back card on embarkation day for:

  • - One dinner for two at Cagney’s or Le Bistro with a bottle of wine
  • - One dinner for two at Moderno or La Cucina

This benefit is no longer delivered per guest but now delivered per stateroom. Service charges are included in this benefit. Guest to present voucher to their server before ordering. Benefit entitles each guest to one appetizer, one entrée and one dessert of your choice. Entrée items up to $20 are covered. For items over this amount, an upcharge will be added to your onboard account.

I am travelling with other Platinum, Platinum Plus or Ambassador guests in the same stateroom? Do we each get a voucher?

No. If there are 2 Platinum, Platinum Plus or Ambassador members in one stateroom, only one Welcome Back Card will be delivered. This gives the correct number of Dinner for Two vouchers the guests are entitled to.
For 3rd and 4th Platinum, Platinum Plus or Ambassador members in the same stateroom, an additional Welcome Back Card will be delivered.
If there is only a 3rd Platinum, Platinum Plus or Ambassador member in the same stateroom, an additional Welcome Back Card will be delivered but this guest will be treated as a solo traveller who get one dinner only. The benefit is only if there are 2 guests dining on the same visit.

Can I still split the dinner for two vouchers if I am a solo traveller (two meals for one person)?

No, this benefit is delivered as two dinners for two per stateroom. Solo travellers get two dinners for one. You cannot split the voucher in to two separate vouchers and redeem the dinners on two separate evenings. The benefit is only if there are two guests dining on the same visit.

If I don’t use my specialty dinner voucher on one sailing, can I use it on another sailing?
No, this benefit is to be used on the sailing it was issued for. It cannot be transferred to another ship, sail date or itinerary including back-to-back sailings.
What does the Dinner with Officers benefit include?

Benefit includes all standard menu items. For items with a cost associated to them, an upcharge will be added to your onboard account. Wine is not included.

I am now an Ambassador member, how do I claim my complimentary cruise?

When you are ready to redeem your complimentary cruise, email ReducedRateDesk@ncl.com with the following information:

  • - State that you are an Ambassador Latitudes Rewards member
  • - Selected ship and sailing date (excluding holiday sailings)
  • - Your name and Latitudes Rewards number and the name of your guest. If you have cruised with us previously, please also provide their Latitudes Rewards number
  • - If you would like to bring additional guests, please provide their names and Latitudes Rewards numbers as well
  • - If you would like to upgrade, please provide the category you would like to upgrade to

Within 48-72 business hours after receipt of your complimentary cruise booking request, we will contact you with booking details and date for payment of taxes, fees and service charges.
If you have additional questions, please call us at 1-800-281-4382
For guests who reside in Europe, email customerservice@ncl.com with the same information as stated above.

I have an existing full fare reservation. Can I convert this to my complimentary cruise?
No. Existing full fare reservations cannot be converted and used as your Ambassador level complimentary cruise.
I am now an Ambassador member, what does my complimentary cruise entitle me to?

This benefit entitles you to a one time complimentary, 7-day cruise in a balcony stateroom on any ship on any 7-day itinerary. There are no destination restrictions but holiday sailings are excluded (Christmas and New Year's). The cruise is for 2 people. 3rd and 4th guests will be at prevailing rates. For all guests applicable taxes, fees and service charges apply. Eligible members will have one year to take the complimentary cruise. NCF's are included as they are part of the cruise fare. Taxes, fees and service charges are not included. Service charges must be prepaid and will be automatically added to your reservation. Reservation and payment is in US dollars.

Can I upgrade my Ambassador level complimentary cruise from a balcony to a Suite or The Haven?

Yes. You will simply pay the difference from the prevailing balcony rate on the ship and sailing date you are interested in, to the rate of the Suite or The Haven on that same ship and sailing.

Can I upgrade my Ambassador level complimentary cruise from a 7-day sailing to a longer sailing?

No. The complimentary cruise is only available for 7-day sailings (or less).

Can I use two Ambassador level complimentary cruises for a back-to-back or 14 day sailing?
Yes. So long as two complimentary cruise benefits are used to do this.
Can I make any changes to the ship and sailing date for my Ambassador level complimentary cruise once confirmation has been provided?

Yes. You can make any changes outside of the standard Norwegian cancellation period. Once you are inside the standard Norwegian cancellation period, no changes can be made.

What happens if I cancel my Ambassador level complimentary cruise within the standard Norwegian cancellation period?

Full Norwegian cancellation penalties apply including forfeiture of the entire cruise.

Can I transfer my Ambassador level complimentary cruise to a friend or family member?

No. The complimentary cruise is for the Ambassador member only and the Ambassador member must sail.

How long do I have to take my complimentary cruise once I become an Ambassador member?

You have one year from the day you become an Ambassador member to take the complimentary cruise. If you do not take the complimentary cruise within one year after becoming an Ambassador member, you forfeit this benefit.

Will I earn Latitudes Rewards points on my Ambassador level complimentary cruise?
No. Latitudes Rewards points will not be earned for this complimentary cruise.
What are Latitudes Insider Offers?
Latitudes Insider Offers feature select sailings that provide one additional point per night. These offers are sent to Latitudes Rewards members every month via email. See this month’s offer at ncl.com/latitudes. Be sure to keep your email address updated at My NCL so you can receive all of your Latitudes Special Offers.
When do I get a commemorative ship pin?

Commemorative ship pins are no longer available in the refreshed program. As a Latitudes Rewards member you will receive a bottle of sparkling wine in your stateroom to welcome your return to Norwegian.

Can I get a ship pin for my past cruises?
No. Commemorative ship pins are no longer available.
Will I still receive Milestone Gifts as a Platinum member?
No. Instead we welcome you into our newly created higher tiers that offer a wealth of new benefits.
Are benefits the same for international guests?

Onboard benefits are the same for international guests who are Latitudes Rewards members. Contact our international offices for information on special offers for international guests:

UK - uklatitudes@ncl.com 0845 2018926 (+44845 2018926)
Europe – latitudes-europe@ncl.com 00800 03 10 21 21
Germany – latitudes-europe@ncl.com +49 (0)611 36 07 0
Spain - latitudes-europe@ncl.com 93 176 34 70
Italy - latitudes-europe@ncl.com 00800 03 10 21 21

Enrolling in Latitudes Rewards

What are the requirements for enrolling into Latitudes Rewards?
There are no requirements; you will be automatically enrolled into the Latitudes Rewards Program. You must be over 18 years of age, have completed an eligible sailing with Norwegian Cruise Line. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.
How and when can I enroll in Latitudes Rewards?

To make it easy for you to receive special loyalty offers, onboard benefits and Norwegian Cruise Line news, we enroll all guests who have cruised with us and who are at least 18 years of age in our Latitudes Rewards program. No action is required on your part; your membership and rewards in this exclusive program are automatic, no membership card is needed. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.

When will I be able to take advantage of the benefits?
Your Rewards points will be applied to your account within 48 hours after you have completed your sailing. You will be able to take advantage of your tier's onboard benefits on your next sailing. Cruises taken as a minor will be credited to the guest on their first cruise taken after they turn 18 years of age.

Personal Account Information Online

How do I know if I’m enrolled?

Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number. Your Latitudes tier level and number also appear on your eDocs.

You will also see your Latitudes number on the monthly Latitudes Insider Offer email.

How do I see my Rewards points, tier level or cruise history online?

Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number.

What if my cruise history is incorrect?

If a cruise is missing in your cruise history, you have 12 months from the return date of the cruise to claim the missing points. Log in to My NCL and go to ‘Latitudes Rewards’ tab. Click on the 'Report a missing cruise' link on the 'Cruise History' tab and submit the information requested. To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or key card. All inquiries will be addressed in the order they were received. We kindly ask that requests for missing cruise only be submitted if the required criteria have been met (i.e. within 12 months of end of cruise).

We can only credit your Latitudes account with missing points for cruises taken within the last 12 months.

I know I’m a Latitudes Rewards member, so why don’t I see my Latitudes information when I log in?

You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number. To resolve this:

  • Log into or register at My NCL
  • In the 'Are you a Latitudes member?' section, click 'I am a member'.
  • Complete the short form and our Latitudes Rewards help desk will merge any multiple Latitudes Rewards numbers you may have.
  • All inquiries will be addressed in the order they were received.

Other Information

What is my Latitudes Rewards number?
Log in to or register at My NCL to see your Latitudes Rewards number. It will also be noted on your Cruise Documents (eDocs) and the Latitudes Insider Offer email. Or call 866-234-0292.
Why is it important to use my Latitudes Rewards number every time I book or when I register online?
Using your Latitudes Rewards number every time you book ensures all your cruise history and rewards points are on one profile for you. Since your rewards points determine your tier level, it also ensures you receive the benefits you deserve.
What if I have multiple Latitudes Rewards numbers? Which one do I use?

Norwegian Cruise Line has an automatic client merge process that runs nightly. If multiple profiles associated with your account match, your accounts will be merged and we will send you an email informing you of the Latitudes Rewards number to use going forward. Be sure to keep your email address updated at My NCL so you can be informed of any changes.

Alternatively, if you do not receive an email informing of a merge, call 800-327-7030 to get your multiple accounts merged.

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