What do I do if I lost something?


Guest Services is the central location for found items. If you have lost an item, please contact the Guest Services Desk to report missing items. If the item is valuable, Security will be advised and investigate the claim.



Comment puis-je contacter quelqu'un à bord d'un navire de croisière?

Comment-donner-un-pourboire-sur-une-croisière?

Quel est le plus grand navire de croisière?

What are the ways that I can book my tours?

Where do I find the meeting time and place for my tour?

What should I wear on tour?

Should I bring a towel with me on a tour? Where do I pick them up?

What is the cancellation policy on tours, and where do I cancel?

What if I miss the cancellation deadline, and do not want my tour?

Are we brought back to the ship following our tour?

I have a disability. What excursions can I go on?

Is the speed of my connection the same as on land?

Can I access Skype or view streaming video onboard?

When do I need to settle my account?

Is there an ATM on board?

What is the Freestyle Daily? Where can I get one?

What is my onboard number?

What is the cost of the Phone and Messenger Package?

Can I place calls and sent messages to another guest on the ship?

Can I place calls to my friends and family back home?

Will I incur roaming charges when making an onboard or off-ship call?

What number will display on the Caller ID when I place a call to a person off-ship?

Is there a voicemail?

Can I use the app when I go off the ship, for example on an excursion?

When will my Phone and Messenger Package terminate?

Whom do I contact if I have a question or difficulties with the Cruise Norwegian App?

How does Freestyle Dining work?

What is your Restaurant Cancellation policy?

What is the Mandatory Life Boat Drill?

Do I have to attend the lifeboat drill even if I have cruised on Norwegian Cruise Line before?

What is my assembly station?

Should I wear my lifejacket when participating in the Life Boat Drill?

What is the timing of the mandatory safety drill?

Can I have an open flame?

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