Will the youth staff contact me if my child is crying?


Yes. Since Norwegian Cruise Line Youth Counselors in Splash Academy are not able to provide one-on-one-care or babysitting, the parent(s) will be called to pick up their child after 15 minutes of continuous crying. The step process for care is as follows:

  • Step 1: Comfort the child
  • Step 2: Redirect the child
  • Step 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.

Nursery Attendants on the Norwegian Escape will call the parents for pick up their child after 10 minutes of continuous crying. The step process for care is as follows:

  • Step 1: Comfort and Redirect the child
  • Step 2: Check for diaper change, hunger, thirst
  • Step 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.



What do I need to know about the 10 - 12 year old sea day sign out parent authorization?

Can my child bring in electronics or personal items?

Can my child move up an age group if celebrating a birthday during the cruise?

What is offered for 12 year olds who are almost teenagers?

Are parents/guardians/adults allowed in the Guppies Nursery, Splash Academy and Entourage facilities?

Who and how many can be authorized as drop-off and pick-up people?

What does an authorized drop off and pick up person need to make the process simple for Guppies Nursery and Splash Academy?

How are the age groups divided on port days for Splash Academy?

Is one-on-one care or are babysitting services provided for children?

How is my child identified in the youth programs (Splash Academy: sea day, port play and late night)?

What if my child is in diapers?

Can the youth staff assist my child in the washroom?

Is there a schedule of activities for Guppies Programs, Splash Academy and Entourage?

What can my child pack to be prepared for the interactive activities and theme nights?

What does Entourage have to offer teens 13 - 17 years old?

What is the youth discipline policy for youth and teens?

What is the Guppies Nursery discipline policy for children under 3 years old?

What is the Entourage safety and emergency information?

What is the teen discipline policy?

What if my child/teen is not feeling well?

Is special-needs care provided in Guppies Nursery, Splash Academy or Entourage?

What if my child/teen has an allergy or medical condition?

What is the Splash Academy and Guppies Nursery safety and emergency information?

What fire and safety guidelines do youth programs adhere to?

Do my children have access to the internet and arcade?

We like to travel and participate in activities as a family, what activities can I expect on board?

Are there proper protocol guidelines for the teen passengers?

Where do I drop off my 10 - 12 year old for their program?

What are Youth Programs?

What age groups does each youth program cater to?

How do I register my children for the youth programs: Guppies Nursery, Splash Academy, and Entourage?

Do I have to pay for Splash Academy, Entourage or Late Night Fun Zone programs on sea days and port days?

What are the hours of operation for the Splash Academy?

What other fees should I be aware of?

Will children in other age groups be able to play together during program hours?

What is Freestyle Free Play?

Can I leave the ship on a port day while my child is in Splash Academy?

What is the Safety Assimilation Drill?

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