Due to security reasons, visitors are not allowed on board.

The current on board is 110 volts & 220V AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter

A few of the commonly used terms to get you ready to set sail.

  • Aft - the back or near the back of the ship
  • Atrium - the central court (or center area) of a cruise ship, usually rising through more than one story of the ship's interior
  • Berth - a built-in bed or bunk, as in a ship's cabin or stateroom
  • Bow - the very front of the ship
  • Bridge - the navigational control center
  • Cabin or Stateroom Steward - a person whose work is to take care of the guests aboard a ship.
  • Captain - the person in command of a ship
  • Courtyard area - another Norwegian exclusive that offers privacy and luxury for our Suites and Villas guests. You will enjoy a private pool, hot tub, sundeck with Balinese lounges, a fitness area and aboard Norwegian Epic, two private restaurants and a bar.
  • Deck Plan - an overhead diagram of the cabins and the public rooms
  • Disembark - to unload (passengers or goods) from a ship
  • Dock - where your ship 'parks' when in port
  • Family Villa with Balcony (2 bedroom) - Exclusive to our Jewel Class ships, these spacious suites sleep six with a private master bedroom and bath as well as a guest bedroom with bath and living and dining area.
  • Forward - faces the front of the boat
  • Gangway - allows you access on and off the ship
  • Garden Villa (3 bedroom) - The largest suites at sea with up to 5,000 square feet of living space at the top of the ship.
  • Knot - a nautical mile (see Nautical below)
  • Leeward - the side of the ship that is out of or away from the wind
  • Midship - the middle of the ship
  • Muster - to come together or assemble aboard ship for inspection or roll call
  • Muster Station - a specific location on ship to gather, based on stateroom assignment
  • Nautical - of or having to do with sailors, ships, or navigation. A unit of speed of one nautical mile (6,076.12 feet or 1,852 meters) an hour: abbrev. kn or kt [to average a speed of 10 knots]
  • Pier - a structure built out over the water and supported by pillars or piles: used as a landing place.
  • Port - the left-hand side of a ship as one faces forward: opposed to starboard. Port - so named because the side toward the port (dock), since the steering oar (see starboard) prevented docking to the right.
  • Port of Call - regular stopover(s) on a cruise itinerary.
  • Purser - a ship's officer in charge of accounts, freight, tickets, etc., esp. on a passenger vessel. Important to you - a Purser takes responsibility for all money, transactions.
  • Port - the left hand side of the ship while facing forward (bow). Easy to remember since "port" and "left" each have four letters.
  • Ship - You always cruise on a "ship," never a "boat"
  • Spa Suite - A luxurious suite only found aboard Norwegian Epic that features an ocean view whirlpool tub, balcony, complimentary, nearby access to the Thermal Suites at Mandara Spa and keycard access to the private Courtyard area
  • Starboard - the right side of the ship while facing forward (bow).
  • Stateroom - your cabin or berth
  • Stern - the very back of the ship
  • Studios - Norwegian Epic's private keycard access complex comprised of staterooms designed and priced for the solo traveler. Also includes access to the private Studio Lounge.
  • Studio Lounge - A private lounge aboard Norwegian Epic reserved exclusively for Studio guests. This is a place to relax, watch TV, have a drink and meet fellow Studio guests.
  • Tender - a boat for carrying passengers to or from a ship close to shore.
  • Windward - on the side of the ship from which the wind blows; toward the wind
Due to security reasons, visitors are not allowed on board.
Norwegian's Latitudes Program awards repeat guests with benefits and privileges. Click here for more information or call Latitudes Customer Service at 1.800.343.0098.
Contact us at the following numbers: toll-free 1.800.327.7030; Miami 1.305.436.4000; or visit our "Contact Us" section from the home page.

Age Requirements for Travel

Note: These terms are effective at the time of boarding.

Traveling with Infants:

  • At least six (6) months of age on the day of boarding
  • At least twelve (12) months of age on the day of boarding if your cruise has 3 or more consecutive days at sea.

Traveling with Minors and Young Adults:
Norwegian Cruise Line's policy dictates that a minor or young adult under the age of 21 must be accompanied in the same stateroom (or a connecting/adjoining stateroom) by a guest 21 years of age or older at the time of boarding.

  • Minors – an individual under the age of 18 on the day of embarkation/boarding.
  • Young Adult– an individual between the ages of 18 and 20.

Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier prior to boarding.

Traveling with Minors Unaccompanied by Parent or Legal Guardian*:

For passengers under the age of 18 traveling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied. Both living parents/legal guardians must sign and complete this form and attach a copy of his/her driver's license or other government issued identification. Minors of the same parent(s)/legal guardian(s) may be listed on the same form:

  • 1) Download and Complete the Parental Consent Release form (PDF)
  • Minors or the same parent(s)/legal guardian(s) may be listed on the same form

  • 2) Copy of both parents/legal guardians Driver’s License or other Government Issued ID
  • Adoptive parents, legal guardians or persons separated or divorced are advised to keep legal and other relevant documents available in order to clarify custody rights.

*If travelling to Canada, you’ll the following document in addition to items #1 and 2 (Alaska, Pacific Coastal, and Canada/New England Itineraries):

Canadian entry requirements stipulate that a child under the age of 18 traveling alone, or with person(s) other than both parents, should be in possession of a letter (preferably notarized) from the parents or legal guardian containing:

  • Authorization for the child to travel with another person and to be outside the country;
  • The name and a 24-hour contact telephone number of the parents or guardian;
  • The destination and length of stay in Canada.
  • No running, jumping or diving are permitted in the pool area
  • Showers are required prior to use and recommended after use.
  • According to United States Public Health (U.S.P.H.) regulations, no diapers of any kind are permitted in the swimming pools or jacuzzis, including those marketed as "swimmers."
  • Guests must follow the rules posted on all signs in the pool or hot tub/whirlpool area.
  • Children under 16 require adult supervidsion at all times while using the hot tub.

 

Do Norwegian ships have adult only pools?

Yes. Some ships have pools that are adult-only. This means that all children under 12 must be accompanied by an adult. All regular pool rules also apply.

 

Are diapers of any type allowed in pools or hot tubs on Norwegian ships?

According to United States Public Health (U.S.P.H.) regulations, no diapers of any kind (child or adult) are permitted in the swimming pools, whirlpools or jacuzzis, including those marketedas "swimmers."

 

Are floating devices allowed in pools on Norwegian ships?

Yes. Guests are allowed to bring floating devices in the pools (arm floats, tubes).

 

Are pools and hot hubs on Norwegian ships chlorinated or salt water?

All outdoor pools contain salt water and are chlorinated in accordance with USPH regulations.
All hot tubs are fresh water and are chlorinated in accordance with USPH regulations.

 

Are there lifeguards at pools on Norwegian ships?

As with many land-based hotels and resorts with swimming pools, Norwegian Cruise Line and all other major cruise lines provide conspicuous signage to alert guests that a lifeguard is not on duty. We also require that children under 12 are accompanied by an adult at all times. Close parental supervision of children is required at all Norwegian ship pools and whirlpools. It’s also safest to swim with a friend (rather than alone), especially when one’s swimming skills may not be the strongest. All swimmers in Norwegian pools must follow all rules posted in pool and hot tub/whirlpool areas and should take extra care with their own and their children’s safety.

 

Are Norwegian pools and hot tubs/whirlpools handicap accessible?

All Norwegian ships have pool lifts. The following ships have lifts for the hot tub/whirlpool: Pride of America, Norwegian Breakaway, Norwegian Epic and Norwegian Getaway.

 

Shore Excursions and specialty dining can be purchased by guests sailing on any Norwegian ship. In addition, guests sailing on the Norwegian Epic will have the option to pre-purchase onboard Entertainment and Spa activities.

How do I book my Shore Excursions?

Click here to view the available Shore Excursions. An updated listing of Shore Excursions is available approximately 6 months prior to the first sailing of each cruise destination season. All tours are available to pre-request at My NCL, or you can call 866-625-1167 (US & Canada) or 0845-201-8907 (UK). Once onboard, Shore Excursions can also be purchased at the ship's Shore Excursion Desk.

How do I book my Dining, Entertainment and Spa activities prior to sailing?

Onboard activities can be booked online at ncl.com/myncl; by calling 866-625-1167 (for Shore Excursions) and 800-327-7030 for Spa (Norwegian Epic only), Dining and Entertainment, or by contacting your travel professional.

Please note: Specialty dining can be pre-booked online for parties of up to eight guests. If you'd like to pre-book specialty dining for larger parties, please call us at 800-327-7030 for assistance. Our reservation agents will also be able to assist you if you would like to pre-book specialty dining for your group using more than one credit card.

Who will be asked to purchase cruise activities with a credit card?

Ticketed passengers who (1) purchased the cruise in US dollars, CAN dollars, GBP or Euro’s, and (2) do not have a Shore Excursion, Dining or Entertainment reservation on record prior to June 29, 2011. Guests who do not meet all of these criteria will be able to pre-book activities, but will not be asked for payment at the time of booking.

Will my charges to my credit card be refunded if I cancel my bookings prior to sailing?

Cancellations made up to 24 hours prior to sailing will be refunded in full to the credit card on which the purchase was made. To cancel prepaid reservations prior to sailing, please call 866-896-3152 (for Shore Excursions) and 800-327-7030 (for Dining, Entertainment and Spa). Cancellations made after that point will be refunded as an onboard credit. To make a cancellation on board, please visit the Shore Excursion Desk (for Shore Excursions), or the Guest Services Desk (for Dining, Entertainment and Spa, or the Mandara Spa Reception Desk – Norwegian Epic only). For more information please click here.

What is the cancellation process once I’m on board?

Shore Excursions: Guests that cancel on board more than 48 hours prior to the tour will receive a refund for their purchase in the form of an onboard credit. Tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled are non-refundable. Please note that certain tours, such as overland tours, customized tours and tours with theater performances or special events may be subject to different cancellation fees. To make a cancellation on board or for additional details, please visit the Shore Excursion Desk.

Dining/Entertainment: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. If a cancellation is made less than 24 hours prior to the activity, no refund will be issued. To make a cancellation on board, please visit the Guest Services Desk.

Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Failure to do so may result in a cancellation charge up to 50% of the treatment price being assessed to your onboard account. To make a cancellation on board, please visit the Guest Services Desk or the Mandara Spa Reception Desk – Norwegian Epic only.

Will there be any cancellation fees if I cancel my onboard activity?

No. There will be no cancellation fees. Click here to review the Cancellation Policy.

How do I make Restaurant Reservations on board?

Reservations are never required or taken for the Main Dining Rooms, Buffet, Blue Lagoon, Cadillac Diner or O’Sheehans; however reservations are recommended for our specialty restaurants. Reservations may be made by phone, in person at the designated Restaurant Reservations Desk, or at any specialty restaurant host desk during dinner service.

To ensure that our guests receive our best service, we can only hold your dinner reservation for 15 minutes. After 15 minutes, the unclaimed reservation will be released. For dinner reservations made on board, the full cover price per guest will be charged to the guest’s account. For pre-paid reservations, no refund will be issued.